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“Hotel ok - breakfast a disappointment” 4 of 5 stars
Review of BEST WESTERN Town 'N Country

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BEST WESTERN Town 'N Country
2.5 of 5 Hotel   |   2505 Mount Rushmore Road, Rapid City, SD 57701   |  
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Ranked #36 of 52 Hotels in Rapid City
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260 reviews from our community

Traveler rating
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    105
    61
    26
    16
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
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English first
Tallahassee, Florida
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed January 22, 2013

I really wanted to give more stars to this property. I enjoyed 5 good nights of sleep here, and although the rooms are a little old, it is clean and offered the comfort you need for the bargain price (especially cos I got it via a name-your-own-price deal from a certain website).

Pros : Hot soup and cookie available at 5pm - nice after a day out in the winter cold to have a little snack before heading out for dinner. Good speed free wifi.

Cons : The breakfast is of really poor selection and is managed rather poorly. When they ran out of bread and we requested for some, we were told they are refrigerated and will be cold. We said we didn't mind and then 4 pieces came out in a tray. 4! (We were a party of 6). On another day, when the bagels ran out and another couple requested for some, 1 bagel was brought out. 1! The most horrifying part was when we noticed the yogurt served was expired 2 days before. We decided to walk to the nearby restaurant for an excellent paid breakfast experience instead.

So all in all a good stay, but the breakfast and service took about 1.5 stars off.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWTC, General Manager at BEST WESTERN Town 'N Country, responded to this review, March 17, 2013
Thank you for your recent review on Trip Advisor. I am sorry you were disappointed with the breakfast. At the time you stayed at our Best Western, we were in the process of changing our breakfast option, and we were using up the products we still had on hand. We are now offering coupons at the Colonial House Restaurant, number one in the Black Hills, for a sit down made to order meal. I am sorry you were not offered that option. Your comments are appreciated, and I do hope we can make your next stay a much more positive experience.
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Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 7, 2013 via mobile

I was impressed by the overall experience. From check in to check out our stay was great. They allowed pets. The rooms were very clean with comfortable beds. I was also impressed by the delicious continental breakfast that had many choices. The staff was all very friendly and helpful.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWTC, General Manager at BEST WESTERN Town 'N Country, responded to this review, March 17, 2013
It is great to hear such positive remarks from our guests. We place a huge emphasis on customer service, and we are pleased that you were impressed with the service we provided. Thank you for taking the time to review our hotel on Trip Advisor, and we look forward to your next visit.
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Brookings, South Dakota
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 29, 2012

I grew up in Rapid City and when I return this is where I stay. The location is perfect for me and easy to find for tourists. I want a cheap room and a good nights sleep and they always deliver. Friendly and helpful staff are a bonus. There are cheaper rooms in town—I've tried some. However I quit trying to save a couple dollars knowing I'd get a clean room, a decent bed and a pretty good breakfast. I think it's a great blend of quality and value. It's an older property but I like the ambiance— just don't expect the usual chain experience, relax and enjoy the experience, and the savings.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWTC, General Manager at BEST WESTERN Town 'N Country, responded to this review, March 17, 2013
We are glad you enjoyed your stay at our Best Western. It is our policy to provide our guests with the best possible service, and we are pleased we were able to exceed your expectations. Thank you for your positive review on Trip Advisor, and we look forward to your next visit.
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Minneapolis, Minnesota
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
Reviews in 25 cities Reviews in 25 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 12, 2012

We stayed at this hotel which is on the main drag of Rapid City. It has a great staff who are extremely helpful and nice rooms. The rooms are clean and nicely updated and very comfortable. They have complimentary soup in the lobby at night (beer cheese when we went) and it was really good. The traffic on Rushmore Road is pretty heavy, but we never heard it in our room. Highly recommend this hotel as a place to stay.

Room Tip: We had room 120, nice and quiet.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWTC, General Manager at BEST WESTERN Town 'N Country, responded to this review, March 16, 2013
Thank you for taking the time to review our hotel on Trip Advisor. We are glad you enjoyed the complimentary soup and cookies. They are a great favorite with our guests. It is always nice to hear such positive remarks about the hotel, and the staff will be pleased that they exceeded your expectations. Our door is always open, and we hope you will consider staying with us again the next time you are in this beautiful area.
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Wykel
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 11, 2012

very nice hotel, rooms are dated but clean and well kept. They also include a very nice breakfast. you can't beat the price either! We would stay again! Bed was comfortable, quite location. Staff were friendly and helpful.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWTC, General Manager at BEST WESTERN Town 'N Country, responded to this review, March 16, 2013
We are glad you enjoyed your stay at our Best Western. In the fall of 2013, we will be renovating our rooms, and we are sure you will enjoy the new look. Thank you for review on Trip Advisor and we hope to see you again when your travels bring you back to this area.
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Gold Coast
Top Contributor
54 reviews 54 reviews
38 hotel reviews
Reviews in 36 cities Reviews in 36 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed December 1, 2012

Our party of three adults enjoyed staying in two king balcony rooms. The staff at check-in and check-out were very friendly and helpful and I have to make a special mention of Chuck. The motel offers a nice touch of complimentary soup/chilli in the lobby at 5.00pm but boy you have to be quick or you will miss out especially if there are any families with large numbers staying. Breakfast was fine but I am sure that the breakfast room might have trouble in peak season. Our beds were very comfortable and the room very well maintained and clean. Great to have the car parked right outside the door of the room but to actually have the front of the room with a balcony and not on ground level. Wi-Fi played up for us the first evening but Chuck and Nicholas did all they could to help. Things improved from the next morning after I connected to the wi-fi network in the lobby area. Being from Australia we were quite taken with the fact that BW had its own snow plough on hand. Fortunately, it was needed whilst we were in residence.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWTC, General Manager at BEST WESTERN Town 'N Country, responded to this review, March 16, 2013
Thank you for your review on Trip Advisor. I will make to sure to let my employees know their services were appreciated. It is always nice to hear such positive feedback. We hope to see you again the next time you are in this area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Town 'N Country

Address: 2505 Mount Rushmore Road, Rapid City, SD 57701
Phone Number:
Location: United States > South Dakota > Rapid City
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
Ranked #36 of 52 Hotels in Rapid City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Town 'N Country 2.5*
Number of rooms: 99
Reservation Options:
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Also Known As:
Best Western Town & Country Hotel Rapid City
Best Western Town And Country Inn
Best Western Rapid City
Country Inn Rapid City
Rapid City Best Western
Rapid City Country Inn

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