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“Quick overnight trip” 5 of 5 stars
Review of Holiday Inn Express Rapid City

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Holiday Inn Express Rapid City
2.5 of 5 Motel   |   750 Cathedral Drive, Rapid City, SD 57701   |  
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Ranked #38 of 53 Hotels in Rapid City
Seneca, South Dakota, United States
Level Contributor
12 reviews
8 hotel reviews
“Quick overnight trip”
5 of 5 stars Reviewed yesterday NEW

We stayed here for one night while in town for a medical appointment. There is considerable road construction one one side but we were able to find the motel easy enough. Even with all the construction it was quiet and pleasant inside. Asked the front desk clerk for directions to the dr's office for the next morning and they were eager and able to assist us.

  • Stayed July 2015, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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134 reviews from our community

Traveler rating
    24
    53
    34
    16
    7
See reviews for
54
31
5
13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Any
English first
1 review
5 of 5 stars Reviewed 1 week ago

Is on my way from Minnesota to New Mexico, and through out the long 600 mile drive through South Dakota it was the only hotel vacant.
It's staff, a little homely however nice and patient and answerd to all requests and questions gracefully .
Continental breakfast was not bad at all.
Pool was amazing.
Beds, bathroom and overall cleanliness was up to expert standards.
Also I want to note to all who travel here I want to say that the best hotel/resort was El Monte Sagrado in Taos NM a "price's right" favorite vacation giveaway, dose no justice!

Stayed July 2015, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sundance, WY
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago

My husband and I are Platinum members in the Holiday Inn Priority Club, which means we stay in Holiday Inn hotels a LOT. My daughter had a very early flight out of Rapid City, so we decided to put her in a hotel in Rapid City with shuttle service so we would not have to make a 4:00 am drive from our home. On the website, this hotel lists "free shuttle service". When we checked in we were told that there was no free shuttle service, but for $45 (or possibly $35 my memory is fuzzy these days) we could have the airport shuttle pick her up and take her to the airport. Needless to say, this was very dissapointing and expensive. The room and the property were a bit worn and old, but bearable. Not that happy with a member of my family staying here.

Room Tip: Better not to stay here.
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  • Stayed January 2015, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RapidCityGM, General Manager at Holiday Inn Express Rapid City, responded to this review, 1 week ago
Thank You for your review. I do apologize there was a miscommunication regarding our shuttle service. We utilize the Airport Express Shuttle service. The hotel does cover the cost of the shuttle from the airport to the hotel. We do not, however, cover the cost of the shuttle to the airport. I will double check our web site listing and make sure this is properly updated.
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1 review
1 of 5 stars Reviewed 1 week ago

The clerk who wears his long black hair in a ponytail assaulted my children while they were at breakfast and accused them of "stealing" free food. He insinuated my children were not guests at the hotel and threatened to use video camera footage to get them in trouble. This is insane that a free complimentary breakfast is included in the price of the room but this man had the nerve to call my kids "suspicious" and accuse them of stealing for taking the breakfast. We would like to know what exactly my kids did that the man thought they could get in trouble for? Taking the food we've already paid for? When we addressed the man he was snarky and sarcastic as he tried to deny the things my son tape recorded him saying. This has been a terrible experience as we were treated like unwelcome criminals rather than paying guests. We will never set foot near a Holiday Inn again because of this self-righteous utterly repugnant toad of a man.

Stayed July 2015, traveled with family
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Huntsville, Texas
Level Contributor
39 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I liked it so much I stayed on my return trip. Terrific room and rate. Despite some local construction and road repairs very quite hotel. Very reasonably priced and comfortable. Good comp breakfast and very friendly staff.

  • Stayed June 2015, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RapidCityGM, General Manager at Holiday Inn Express Rapid City, responded to this review, 3 weeks ago
Thank You for your review. I am so pleased that you enjoyed our complimentary breakfast and the friendly service from our staff. It was wonderful having you with us for your return trip home. We look forward to the opportunity to have you with us again in the future.
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Calgary
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed 4 weeks ago

The room was dirty and the smell unbearable.The hotel seems very old and is nowhere near the standard expected for a Holiday Inn Express hotel. We stayed in several HIE hotels across North America. This has been by far the worst.

  • Stayed June 2015, traveled as a couple
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RapidCityGM, General Manager at Holiday Inn Express Rapid City, responded to this review, 3 weeks ago
I'd like to Thank You for bringing this matter to my attention. This is not the stay experience we want to provide for our guest on any level. The property is working extensively on improving the quality of the property itself, as well as, the level of customer service. These efforts include bringing in a new GM, Director of Housekeeping and Front Desk Manager. I do apologize your stay was anything less than perfect. It is our goal through training and leadership to not only meet, but to exceed our guest expectations.
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Level Contributor
63 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We drove from Kansas to Rapid City. We were happy to see a bed and these were very nice and comfy! We checked in at midnight and the person at the desk was very pleasant and helpful. Room was clean and quiet. Breakfast was normal for buffet. Cinnamon rolls were warm and good. The children liked the pancake machine and hot cocoa. Coffees do juice were okay. There was construction around the hotel, but didn't hear any , just made the entrance a little harder to locate. Overall, a pleasant experience.

Stayed July 2015, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RapidCityGM, General Manager at Holiday Inn Express Rapid City, responded to this review, 3 weeks ago
We are pleased that you enjoyed our breakfast and that your bed was very comfy. It was our pleasure to have you with us and we hope to have you with us again should you be returning to the Black Hills. Thank You for sharing your experience.
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Additional Information about Holiday Inn Express Rapid City

Address: 750 Cathedral Drive, Rapid City, SD 57701
Phone Number:
Location: United States > South Dakota > Rapid City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #38 of 53 Hotels in Rapid City
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Rapid City 2.5*
Number of rooms: 63
Official Description (provided by the hotel):
The Holiday Inn Express Hotel Rapid City is centrally located in the heart of Rapid City's regional medical hub. Many facilities including the Rapid City Regional Hospital, Black Hills Regional Eye Institute and Cancer Care Center are within walking distance. For your convenience, the hotel offers shuttle service from the regional airport to the hotel. Pets under 30 lbs. are welcomed. Pet rooms are located on the 3rd floor. Pets are not to be left unattended in the guest rooms at any time. The hotel features include the Express Start complimentary deluxe continental breakfast, HBO, an in-room safe, coffee pots, free local phone calls and high-speed wireless Internet access. Visit Rapid City, SD and stay smart at the Holiday Inn Express Hotel. ... more   less 
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Also Known As:
Holiday Inn Express Rapid City Hotel Rapid City
Holiday Inn Rapid City
Rapid City Holiday Inn

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