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Holiday Inn Rapid City-Rushmore Plaza: Traveler Reviews


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69% Recommend
3.5 of 5 stars 35 reviews
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Great is all I can say

Holiday Inn Rapid City-Rushmore Plaza

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5 of 5 stars
A TripAdvisor Member
Wyoming
Mar 4, 2005
2/2 found this review helpful

My wife and I stayed at the Rushmore Plaza Holiday Inn Febuary 12th to 15th and it was awsome. The staff was courteous, helpful and caring. They even went out of their way to get some cold medicine for me at a nearby store. It was amazing the service we received. The hotel is undergoing some renovations which will make it even more beautiful. The food was good and the rooms extremely clean. This is one of the better Holiday Inns I have stayed at. The friendly staff is what made the place.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay February 2005
  • Member since March 08, 2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $187 (year-round)
Call now to book: 877-270-6397 from HolidayInn.com
What a piece of crap!

Holiday Inn Rapid City-Rushmore Plaza

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1 of 5 stars
A TripAdvisor Member
Pierre, SD
Feb 15, 2005
3/4 found this review helpful

Worst Holiday Inn I have ever stayed in. Ignorant, untrained staff, mattresses like a slab of granite, overpriced on everything. Charged the room to the wrong credit card TWICE and the first time was to someone else's card! This place sucks! Stay home or go someplace else.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $187 (year-round)
Call now to book: 877-270-6397 from HolidayInn.com
overpriced and bad service

Holiday Inn Rapid City-Rushmore Plaza

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1 of 5 stars
A TripAdvisor Member
South Dakota
Feb 15, 2005
6/6 found this review helpful

I stayed at the hotel in Dec 04 for a business meeting. It sure looks nice on the inside but don't let waterfalls and a ritzy atmosphere fool you. First of all, the beds are rock hard - I felt like Wilma Flinstone. I was not the only one at the meeting to comment on this. Secondly, the food was good, but very overpriced. In addition, you might as well BYOB, rather than pay almost 4 dollars for a bottle of beer at the lounge. Furthermore, just forget about internet service. They have a high speed connection. But it's not wireless and will cost you around $10 a day. Most cheaper hotels offer free wireless nowadays... Survive your stay you will, but be prepared for your visit to haunt you for a few months. Don't ever expect them to answer the phone or return a phone call once you've left a voice mail. I called lost and found twice, left messages and never got a returned call. Guess it's finders keepers. They also managed to mess up my credit card charges as well as my coworker's. I called again to get the charges settled. Let's just say getting a call returned from upper management is almost impossible. After calling twice and leaving voice mail and never being called back I was fed up. Not very professional. I asked the desk clerk to track someone down. I was sick of this runaround. If you are brave enough to stay there do the following: pay cash, BYOB, be 100% sure you have all your belongs packed and patronize the restuarants outside the hotel complex.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $187 (year-round)
Call now to book: 877-270-6397 from HolidayInn.com
Fairly nice hotel in Rapid City

Holiday Inn Rapid City-Rushmore Plaza

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5 of 5 stars
valor155   42 contributions
Westminster, CO
Jan 11, 2005
3/3 found this review helpful

We stayed at this hotel on the 4th of July. It was very pricey due to the holiday.
However, the overall presentation of the hotel is good. It is a high-rise, and we had a room with a decent view of the city around us. The room was large and comfortable. The interior of the hotel is tastefully done. Parking is in abundance. They have a bar and a game room. Unfortunately, the pool and tub were closed so we missed out on that.
The hotel staff was only average at best. They were generally helpful, but not well organized.
I would say that this hotel would be a great place to stay in the $70-100 range. It is comfortable and well-appointed for that price range.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $187 (year-round)
Call now to book: 877-270-6397 from HolidayInn.com
Pleasant 3*; avoid restaurant/room service

Holiday Inn Rapid City-Rushmore Plaza

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4 of 5 stars
lebelgo   684 contributions
Jul 18, 2004
3/3 found this review helpful

I stayed for four nights in July '04. The lobby is attractive with a multi-story waterfall, although it does smell of chlorine. The rooms were spacious and had every amenity I would expect in a 3* hotel. There was both a work table/chair and a coffee table/sofa. The free 24-hour internet terminal downstairs was a nice bonus. We ordered room service because the price was reasonable, but the 2nd day it came 50 minutes late without an apology (we refused it), and the 3rd day it never came (or came over an hour late, when we left for the day). I also had the experience of water never coming despite asking two people. The hotel management was accommodating, but the food service people seemed like bumbling fools. I paid an entertainment rate and might have given a more neutral rating had I paid the "going rate."

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Average price*: $187 (year-round)
Call now to book: 877-270-6397 from HolidayInn.com
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Holiday Inn Rapid City-Rushmore Plaza Also Known As

  • Holiday Inn Rapid City
  • Rapid City Holiday Inn
Address: 505 N Fifth St., Rapid City, SD 57701