We flew into Rapid City regional airport, and took the free shuttle to the hotel. The driver from the hotel was a friendly guy.

Our welcome at the hotel reception, was genuinely friendly, and helpful.
We had booked 1 room in advance, but needed another, which was not a problem, and were allocated rooms close together.

Our baggage was delayed, and the hotel took care of it when it arrived finally.

The restaurant in the hotel served good evening meals, breakfast was OK.

The hotel van will drop you off in the City Limits, however, the main street is only a 10 minute walk.

The hotel itself is very nice, with a light and airy feel about the place.

My flight from Denver to Rapid City came in as the airport was closing down for the night. I called the hotel while I was waiting for the baggage to arrange for the shuttle to come get me. The manager said his driver had gone home for the night but that he would come and pick me up. Sure enough the manager showed up at the airport with the shuttle to take me to the hotel. Once there he upgraded me to a suite and assisted me with my bags up to my room (i had a huge trade show booth with me) without me asking for help. The next afternoon, upon my return from the trade show the same manager took my booth up to my room for me and made an excellent dinner reccomendation. It may not sound like a big deal but traveling by myself with huge oversized bags and long exhausting days the extra politness and willingness to help just made my stay a lot less stressful. Thank you Dave Heard.

I stayed at this hotel for a week. A professional organization of which I am a member decided to have our annual conference in Rapid City. From the minute I arrived the hotel staff was wonderful. I had read about the view on the upper floors and asked for a room there. They were able to offer this and each morning I watched the sun rise over the Black Hills -- spectacular!

I needed to arrange a luncheon for part of the group. I called before the conference. Even though the dining room was not officially open during the time we wanted to meet, they made all the arrangements at no charge and arranged for extra staff to be on hand.

I ran out of mouthwash and didn't have time to go find a place to purchase more. Someone in the hotel went out and bought it for me. Where would you find this kind of service!

The hotel is a short walk to the downtown historic area and almost next door to an interesting museum. Everything is very reasonable in the area. There are several places to eat in the downtown area. The hotel restaurant is very nice too.

The hotel staff was gracious. Being in a hotel on business for a week can get tiring but this was a great experience.

In addition, I fell in love with South Dakota. If you ever go there for a conference, be sure to add on a couple of days to visit Crazy Horse and Mt. Rushmore as well as drive around and delight in the natural beauty of this region.

I booked this hotel because the reviews on the internet indicated that it was a good place to stay. Guess you shouldn't believe everything that you read on the internet.

Good aspects of this hotel include the hotel had good access to all of the local attractions & major roads. However; concerns with this hotel include:
* Our first room was smoked in. Our second room had some bad odours.
* Hotel cleaning staff walked into our room without first knocking on the door.
* Swimming pool was very cold.
* We were not rewarded our full amount of priority club points for our stay.
* rooms are expensive compared to other hotels in Rapid City.

After several days my wife and I decided to camp in the blackhills rather than stay an extra night at the Holiday Inn... Camping was much more enjoyable.