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“Excellent Staff!!” 4 of 5 stars
Review of Holiday Inn Rapid City - Rushmore Plaza

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Holiday Inn Rapid City - Rushmore Plaza
3.0 of 5 Hotel   |   505 N Fifth St., Rapid City, SD 57701   |  
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Ranked #6 of 53 Hotels in Rapid City
Certificate of Excellence
Rapid City, South Dakota
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent Staff!!”
4 of 5 stars Reviewed January 30, 2013

Over the last 3 years, we've stayed at this hotel for everything from our honeymoon to hockey to stock shows. The staff has always been extremely warm and helpful. Savanah and the front desk crew always go out of their way to ensure an enjoyable stay. While the hotel itself is getting a little worn and needs some updating, the overall atmosphere more than makes up for it.

Enjoying a toddy in the lounge and avoiding the post-game traffic is the only way to go.

The best restaurant deal in town is the Friday night surf and turf with all-you-can-eat prime rib and crab legs!

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelGMRapidCity, General Manager at Holiday Inn Rapid City - Rushmore Plaza, responded to this review, February 1, 2013
Thank you so much for staying with us and taking the time to comment. We really appreciate your loyalty over the past 3 years. I am so happy to see you recognized Savannah's great service. She goes above and beyond every day and we are so lucky to have her on our team. We look forward to serving you again.

Sincerely,

Sherry Beck
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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935 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (210)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Bay Area, California
Level Contributor
45 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed January 14, 2013

I stayed at this hotel during christmas eve and requested a room facing the front so that I could enjoy the snow. The hotel is without a doubt beautiful. The lobby was festive with great decorations and felt homey even though it was expansive. The rooms on each floor is built around the atrium and the elevators are glass. There are waterfalls and many chairs for sitting and enjoying in the lobby. I went to the open bar and ordered some food from the kitchen and it was really good!! Actually, I had eaten lunch at this hotel before and KNEW the food was great. The staff is exceptional. Very, very helpful and accommodating. And, of course, the rooms were high-end standard. I enjoyed my stay and would stay again.

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelGMRapidCity, General Manager at Holiday Inn Rapid City - Rushmore Plaza, responded to this review, January 15, 2013
Dear thehermit,

Thank you for spending Christmas Eve with us. We value your business and really appreciate your wonderful comments. I am so happy you enjoyed your time at the Holiday Inn Rushmore Plaza and Rapid City. Please visit us again.

Sincerely,

Sherry Beck
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nephi, Utah
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed January 13, 2013

The front desk staff at this hotel were so kind. My bag got lost by the airline and because I was on an organized tour and was out all day the front desk kept calling to locate it and when it arrived sent it to my room so it was waiting for me. The coffee shop in the lobby was such a nice facility and I liked being able to walk into town too. My tour operator chose the hotel and they really did make the best choice, even though I doubt it was the cheapest they could have found like most tour companies seem to do these days.

  • Stayed June 2012, traveled solo
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelGMRapidCity, General Manager at Holiday Inn Rapid City - Rushmore Plaza, responded to this review, January 14, 2013
Thanks for your review titled GREAT HOTEL! We really appreciate your business and we are so happy you enjoyed your stay. We love hearing great comments and hope to see you again soon.

Sherry Beck
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tokyo, Japan
Level Contributor
125 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 stars Reviewed January 4, 2013

Interior Decor: Standard Holiday Inn in the traditional ways. A bit worn wallpapers.
Exterior appearance: Located next to Mount Rushmore Plaza arena/convention center with plenty of parking space and parks. Building is easy to spot.
Outside view from the room: Average - hotel parking lot and city residential areas.
Room size: Approximately 60 square meters. Generously big.
Price value: Very good for what I paid.
Service: Friendly staffs. A bit disappointed for the restaurant food quality (a mismatch for the restaurant's great location in the atrium).
Bed: Medium softness - King Size.
Room: Poor noise insulation - can hear echoed noise from the atrium cleanly. Average for the design sense in the room - but I would have liked to have the new Holiday Inn decor applied to my room.

Room Tip: Try Plaza Suite on the corner for multi-angle views
See more room tips
  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelGMRapidCity, General Manager at Holiday Inn Rapid City - Rushmore Plaza, responded to this review, January 8, 2013
Thank you so much for the very detailed review and all the photographs that you included. We appreciate your comments and suggestions and will use them to improve our facility and services. We appreciate your business and look forward to serving you again.

Sherry Beck
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oconomowoc, Wisconsin
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 3, 2013

We stayed at this pet friendly Holiday Inn - Rushmore Plaza during a cross country move. The move was stressful enough, but then, we left a briefcase full of valuables behind & did not notice it was missing for >36 hours. Panicked, we called the hotel and they found it on a housekeeper's cart......with all valuables still inside!!! THANK YOU to the housekeeping staff for their honesty, THANKS ALSO to Savannah (manager) for going way above and beyond to FedEx the briefcase to us in Oregon. Bottom line, then stay was nice, but these folks were awesome AFTER our stay as well, showing a commitment to customer service that should not go unnoticed. Holiday Inn Corporate, are you listening / recognizing this outstanding housekeeping and management staff?

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelGMRapidCity, General Manager at Holiday Inn Rapid City - Rushmore Plaza, responded to this review, January 4, 2013
I am so happy you were able to retrieve your briefcase and valuables. We strive for excellent customer service every time. It is wonderful to hear the confirmation from you. Savannah, our Front Office Manager, has been recognized personally by me and the rest of the management team for her excellent service. I will also make sure to share this review with the entire team at the Holiday Inn - Rushmore Plaza and the Corporate Office. We sincerely appreciate your time in writing this review. I hope you find your new home enjoyable and we would love to serve you again.

Best Regards,

Sherry Beck
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pickstown, South Dakota, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 30, 2012

Our experience at the Holiday Inn was unbelievable! My son and his partner were in labor on Christmas Eve but not far enough along to be admitted to the hospital, they lived too from the hospital and it was snowing, so we checked in to the Holiday Inn. Every staff members from the time arrived went above their job duty to make us comfortable and help in anyway they could. Dave the hotel manager was working on Christmas Eve visited with us and came up with a bowl of ice cream with chocolate topping for the new mom to be. We knew that if we needed anything all we had to do was ask and the staff would make it happen if the y could. The little one was born on Christmas Day and unfortunately had to go to the NICU. The entire staff asked every time they saw one of us how the baby was doing and offered prayers and support for her.I can tell you that I have never ever stay in any hotel ever that has gone to the measures that the management of the Holiday Inn has done for my family. The hotel is very clean, quite,there was one problem with noise/partying it took one call to the front desk and the problem was resolved. The food and bar are great, laundry facility nice,clean and a dollar a load. The location is central to shopping and attractions and easy to get in and out of. Our family will be returning to stay whenever we are in Rapid City. Thanks to Dave and . all of your staff you truly are home away from home.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelGMRapidCity, General Manager at Holiday Inn Rapid City - Rushmore Plaza, responded to this review, December 31, 2012
Congratulations on your Christmas Baby and thank you so much for choosing to stay with us during such a special time. We loved having you here. Every member of our team was anxiously awaiting news of the little ones arrival. I sincerely appreciate you taking the time to write such a wonderful and detailed review. Thank you so much for choosing the Holiday Inn Rushmore Plaza.

Sincerely,

Sherry Beck
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Medowie, Australia
Level Contributor
53 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed December 6, 2012

We travel extensively and usually stay in Holiday Inns because of the guest laundry. This Holiday Inn is outstanding. The staff were just incredible, the room was great (and So reasonably priced!), the hotel has a good restaurant, and the whole ambience of the hotel was friendly and accommodating.Our wonderful experience began at the airport, where we went to the shuttle desk to get a ride to the hotel. The young man on the desk wouldn't take our money, as" H I has its own shuttle". He then lent me his cell phone to call them! The shuttle arrived soon after; great service. Nathan in the dining room made us feel really welcome with superb service and witty conversation. But the outstanding employee has to be Twana, who phoned our next hotel where the operator couldn't understand my Aussie accent, and helped me resolve a stressful situation and relieved my anxiety considerably. Twana really went "above and beyond", and I am very grateful to her. Ashley in Reception was also helpful and considerate. We stayed in Rapid City for 4 days; we should have stayed for 4 weeks! The people and sights of South Dakota are just amazing.

Room Tip: Our king suite was incredibly roomy, for an almost ridiculously low price.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelGMRapidCity, General Manager at Holiday Inn Rapid City - Rushmore Plaza, responded to this review, December 10, 2012
Wow, thanks for the great compliments and for taking the time to write a review. We shared your review with our team and found out many of the staff here remembered you and recalled their experience in serving you. You made a great impression on us as well. Nathan, Twana and Ashley have all been recognized for going above and beyond as well. It is comments such as yours that continues to inspire great service. We appreciate your business very much and hope to see you again soon.

Sherry Beck
General Manager
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Additional Information about Holiday Inn Rapid City - Rushmore Plaza

Address: 505 N Fifth St., Rapid City, SD 57701
Phone Number:
Location: United States > South Dakota > Rapid City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Rapid City
#5 Romantic Hotel in Rapid City
#7 Family Hotel in Rapid City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Rapid City - Rushmore Plaza 3*
Number of rooms: 205
Official Description (provided by the hotel):
Whether you want to relax in luxury, site see, shop, or be entertained-the Rushmore Plaza Holiday Inn is the place where first impressions are just the beginning. Legendary service, memorable events, extraordinary! You ll have room to work, relax and make the most of your day. Amenities such as free high speed Internet, work center, plush towels and luxurious bedding mean every night is a great night and every day starts right. You can take a dip in our pool or relax with a cool one at the Fountain Court Lounge. And when it s time to dine, we have your favorite dish in the Grille. Located only minutes from some of the most spectacular sites in the world including, Mt. Rushmore National Memorial, Wind Cave National Park, Badlands National Park, Crystal Cave National Monument and Crazy Horse Monument puts us in the center of all the attractions. In addition, to those sites, Sturgis home of the Sturgis Motorcycle Classic and Deadwood are also only minutes away. ... more   less 
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Also Known As:
Holiday Inn Rapid City - Rushmore Plaza Hotel Rapid City
Rapid City Holiday Inn

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