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Holiday Inn Rapid City - Rushmore Plaza: Traveler Reviews

3.0 of 5
505 N Fifth St., Rapid City, SD 57701
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Holiday Inn Rapid City - Rushmore Plaza
Ranked #12 of 50 hotels in Rapid City
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162 reviews from our community

    Trip type
Traveler rating
    75
    46
    23
    10
    8
Date Rating
Globe, Arizona
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
“Very Nice Hotel”
4 of 5 stars Reviewed November 14, 2012

Just stayed for three days and found this hotel centrally located, with a beautiful central atrium and waterfall and two indoor jacuzzis and pool which I unfortunately did not have time to enjoy. I stayed in a two room suite which was nicely appointed, roomy and quiet. My room had a refrigerator, two TV flat screens, microwave and soft clean bedding with a wonderful mattress. The amenities were average as we're the bathroom fixtures. The hotel dining room serving breakfast was excellent with good food at reasonable prices. I appreciated all service personnel at this facility, the employees at the front desk, and servers in the dining room. I enjoyed the happy hour the last night there...they had $5 beers and $5 pulled pork sandwiches which were HUGE, too big for just happy hour, and phenomenal! What a treat! The elevators weren't all working, but other than that I would recommend this property if you are going to Rapid City. There was plenty of close parking and it seemed like a friendly neighborhood.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Cheryal about Holiday Inn Rapid City - Rushmore Plaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelGMRapidCity, General Manager at Holiday Inn Rapid City - Rushmore Plaza, responded to this review
November 26, 2012
Thank you so much for the detailed review. We really appreciate your business and your feedback. I want to make sure and let you know that the downtime for the elevator is part of a renovation plan to make our elevators faster and more efficient. I can assure you this is only a temporary inconvenience. We look forward to serving you again in the future. Sincerely, Sherry Beck, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ashford, United Kingdom
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
10 helpful votes 10 helpful votes
“Good Hotel in Good Location”
5 of 5 stars Reviewed October 8, 2012

Very good hotel, good buffet or from the menu breakfast, rooms very nice and in easy walking distance of downtown Rapid City. Very helpful and friendly stallf. Easy driving to Mount Rushmore and other attractions.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Sheila E about Holiday Inn Rapid City - Rushmore Plaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oxford
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“1st Class”
5 of 5 stars Reviewed October 4, 2012

Hotel and staff, both 1st class.
The rooms are very spacious and beds very comfortable.
Nice little bar area for you to enjoy a drink, I didn't actually eat at the hotel but the food looked great.
The girls at reception were most helpful.

Stayed July 2012
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Ask johnnylager about Holiday Inn Rapid City - Rushmore Plaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
“The Best Customer service hotel for me so far - Excellent staff”
5 of 5 stars Reviewed September 24, 2012

As a professional speaker I travel extensively and stay in many hotels. When I arrived at the hotel the kitchen had been closed for 10 minutes. Seeing my distress as I had not eaten all day, the front desk clerk called the kitchen and they offered to make me something.

Heidi Smart, the restaurant manager, made me what I requested and even added a little something extra. Then she personally not only delivered it to me, but insisted on helping me with my bags to my room. As I have a broken wrist which is still healing, I truly appreciated that she not only noticed, but was kind enough to help me.

The rest of my stay continued with excellent customer service from every single staff member I encountered.

If you ever visit the Rapid City area, I highly recommend you stay at this hotel. It is truly top notch.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask YvonneB4 about Holiday Inn Rapid City - Rushmore Plaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelGMRapidCity, General Manager at Holiday Inn Rapid City - Rushmore Plaza, responded to this review
September 25, 2012
Thank you so much for taking the time to write a review. At the Holiday Inn Rushmore Plaza, our guest comments mean a lot to us. We check for new reviews daily and we read them aloud weekly at a team meeting. Your opinion matters and Heidi will be recognized for her great service. Thank you again for the kind words. We look forward to serving you in the future.
Sherry Beck
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United Kingdom
Senior Contributor
28 reviews 28 reviews
25 hotel reviews
Reviews in 26 cities Reviews in 26 cities
91 helpful votes 91 helpful votes
“This hotel is at its sell buy date”
3 of 5 stars Reviewed September 23, 2012 via mobile

Booked this hotel on TA reviews but was disappointed. This must have been a real showpiece once upon a time, but it's distinctly frayed around the edges and looks tired.
The grand atrium design is impressive but it acts like an echo chamber meaning noise below is amplified and is a nuisance.
The large king bed room we had was spacious but the bathroom was really small there were 2 TVs, a sofa & chair plus a desk & chair. Unfortunately the room was not that clean with areas under & behind furniture dusty, with previous occupants spillage left behind.
We used the restaurant for both breakfast & dinner, both of which were OK, but nothing special. Service was good.
On the 2nd night a wedding party was held which was very noisy. Someone smoked & set off the fire alarm in the evening which was promptly dealt with. Unfortunately it went off again at 1.30am, which wasn't funny - another false alarm.
At $165 a night I don't think this was good value and is not upto the standard of other HI's we have stayed in. Disappointing.

  • Stayed September 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask kiwiuk about Holiday Inn Rapid City - Rushmore Plaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelGMRapidCity, General Manager at Holiday Inn Rapid City - Rushmore Plaza, responded to this review
September 26, 2012
I want to personally apologize for your disappointment during your stay. I am sorry that the condition of the hotel was not up to our high standards and again for the noise disturbance. Thank you for letting us know.

We try to provide and quiet, peaceful environment so all of our guests have the best possible stay. You can be confident that we will follow-up on your concerns to ensure others are not disappointed in the same way.

Sincerely,

Sherry Beck
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Rapid City - Rushmore Plaza

Also Known As:
Holiday Inn Rapid City - Rushmore Plaza Hotel Rapid City
Holiday Inn Rapid City - Rushmore Plaza Hotel
Holiday Inn Rapid City
Rapid City Holiday Inn
Address: 505 N Fifth St., Rapid City, SD 57701
Phone Number:
Region: United States > South Dakota > Rapid City
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotels in Rapid City
#12 Family Hotels in Rapid City
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Whether you want to relax in luxury, site see, shop, or be entertained-the Rushmore Plaza Holiday Inn is the place where first impressions are just the beginning. Legendary service, memorable events, extraordinary! You ll have room to work, relax and make the most of your day. Amenities such as free high speed Internet, work center, plush towels and luxurious bedding mean every night is a great night and every day starts right. You can take a dip in our pool or relax with a cool one at the Fountain Court Lounge. And when it s time to dine, we have your favorite dish in the Grille. Located only minutes from some of the most spectacular sites in the world including, Mt. Rushmore National Memorial, Wind Cave National Park, Badlands National Park, Crystal Cave National Monument and Crazy Horse Monument puts us in the center of all the attractions. In addition, to those sites, Sturgis home of the Sturgis Motorcycle Classic and Deadwood are also only minutes away. ... more   less 
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Holiday Inn Rapid City - Rushmore Plaza
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