Arrived at the inn and it took 30 minutes to check in with one person ahead of us. The room cost was double what was quoted to us 8 weeks prior. The attitude was so what we know there are three state sporting events in town this weekend so you are out of luck.
We got out "suite" OMG! The only thing it had going for it was plenty of hot water, which the shower seemed to have two temps, boiled lobster or straight out of the Missouri. The pillows were about 2 inches thick and shoved into the pillow shams with no pillow cases. The sheets were so thin you could see through them. There was an empty pop bottle peaking out from under one of the beds and the other bedroom had a lighter and a left over tool. One bathroom sink you couldn't close the drain and the other you couldn't keep open.
We complained the manager went and purchased pillows and low and behold the second night we got pillow cases. They did get the two beer bottle caps from the top of the fridge left by prior tenants but that was the extent. I left a small pile of threads on the floor by the couch, still there after the room was "cleaned." I guess they join the dusty bunny factory under the couch.
I reserved this room with some trepidation, I am sorry to say that my fears were realized. Oh and when I said I wanted the difference back for the over charge I was told that only a manager could do that. Evidently the only time there is a manager around is when they take your money or you have to get pillows purchased.
I would not only no ever recommend this motel, I would caution anyone on wasting their money. The photos are WAY better than the actually motel. The photos do not show broken cement steps to the second floor where we stayed, holes in the walls clumsily patched with plaster and never repainted over, curtains not quite long enough for the windows so at any given time someone could see in, or the dirty windows, the list goes on.
Don't stay there. Appalling!
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Cheap Tickets, Expedia, Hotels.com, Despegar.com, Priceline and Tingo so you can book your Capitol Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.