my wife an i recently stayed here for 2 nights and were very excited based on previous reviews. the setting is beautiful and spearfish canyon is one of the best scenic drives i have taken but we experienced some major problems at the lodge that were never addressed. i had made my reservation early in april and at the time was told the only room available was the burlington suite. unfortunately , i was not told that this room opened onto a meeting room and that there was a scheduled meeting early in the a.m. in the room. fortunately,there had been many cancellations and we were offered the custer suite, all be it for an additional 35 dollars a night. the custer suite looked fine until the next morning when we were awakened at 5:30 a.m. by the bright morning sun coming through the venetian blinds. the other rooms we looked into had draperies covering the window but apparently one of the most expensive rooms in the house didn't warrent having them or they hadn't been replaced. the evening before we had dinner at the latchstring restaurant at the lodge and i can only say that not only was my buffalo steak awful but the service in an almost empty dining room was amongst the worst i have ever experienced. since i did not wish to make an issue .as we were entertaining another couple we had met earlier in the week in custer at dinner, i waited until the next day to speak to the restaurant manager. the best he could promise was that breakfast the next morning would be fine. since we had no intention of subjecting ourselves to the restaurant again this was of little use. on checking out we asked to speak about these things with the hotel manager but she was unavailable, apparently dropping her children off at daycare. the young lady at the desk had no authority to do anything but promised that the manager would contact us via e-mail about our concerns. this of course never happened. i do not usually expect any compensations from hotels or restaurants and rarely complain but at the prices we paid at spc lodge and the numerous less than satisfactory stay i felt this shpuld have been considered or at the least addressed by management. if you stay here know exactly what you are getting,ask specific questions and eat elsewhere.







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