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“Bad bad customer service” 1 of 5 stars
Review of Quality Inn

Quality Inn
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Quality Inn
2.0 of 5 Hotel   |   100 21st Street SW, Huron, SD 57350   |  
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Ranked #3 of 6 Hotels in Huron
Rapid City, South Dakota
1 review
“Bad bad customer service”
1 of 5 stars Reviewed October 23, 2013

We were in town for a funeral wanted to get a bereavment rate (grandmas funeral) she said they could not do that because hunting season. Really dead animals are more important then family. How sad. We did locate another hotel in town that was very accommodating. I would never recommend. Customer service is so so important.

Stayed October 2013, traveled with family
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11 reviews from our community

Traveler rating
    4
    2
    3
    1
    1
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3
1
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
Springfield, IL
Top Contributor
215 reviews 215 reviews
31 hotel reviews
Reviews in 63 cities Reviews in 63 cities
123 helpful votes 123 helpful votes
3 of 5 stars Reviewed October 6, 2013

We just needed a place to sleep and this worked out. The interior was being remodeled and painted so handrails on steps were missing. However there was no paint smell. The breakfast was about average. The location was right across the road from a restaurant we wanted to try so that was good. We all got a good night's sleep.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aberdeen, South Dakota
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed September 3, 2013

This was the 1st time EVER in going to a motel that I went to check in at 2pm and they said "Check in isn't until 3pm". So we drove around this little town for an hour with nothing else to do, wife had a migraine and just wanted to lay down. Went back to motel at 3pm and they said room isn't ready yet, will be another 30 minutes. Front Desk apologized numerous times. Room was clean. No extra bedding for our extra bed. Shower didn't have a lot of pressure. They are renovating, but the place was still very clean even for the remodeling happening. Was impressed by that, but not the check-in service.

  • Stayed September 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn

Address: 100 21st Street SW, Huron, SD 57350
Phone Number:
Location: United States > South Dakota > Huron
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #3 of 6 Hotels in Huron
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn 2*
Number of rooms: 60
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