Best Western hotels are not as standardized as some of the other chains; each property has its own personality and quirks. This one is pretty good in most ways. The staff were very friendly and helpful. Overall the property is attractive, clean, and reasonably well maintained for its age (it is not new).
Our room was clean and the bed very comfortable. The room was a bit clammy, but there were thunderstorms every night during our stay and we didn't run the A/C as the temperature was unseasonably cool (we stayed in mid July). Everything in the room worked until the last morning, when a fluorescent light unit went out shortly before we checked out. The fridge made a funny noise but did the job. The sink/mirror was in an alcove in the main room while the tub/shower and toilet were in a separate room, which was very clean.
The lobby and other common areas were also good; no complaints or problems noted. There is a nice outdoor deck at one end of the building, another off the indoor pool, and also a little 'garden' patio - all with tables and chairs. These were good places for our group (a small family reunion of 12) to gather informally. There are no meeting rooms available for rental, but the manager told us we could use the breakfast room in the afternoon/evening if we wanted. We didn't wind up using it because of the other spots that were available. I didn't try the pools but one of our party said that the indoor pool area smelled very strongly of chlorine while the outdoor pool was cold. The lobby has a Seattle's Best coffee bar which also serves beer, wine, and a few light snacks. I found this nice to have available. There is also a shop selling clothing, jewelry, souvenirs, etc. This leaves only a little space for just gathering and sitting.
The hotel's complimentary breakfast is relatively good, with a decent selection of bread/pastries, fruit, yogurt, cereal, a waffle iron, and a hot bar with eggs, meat, biscuits and gravy, etc. The offerings at the hot bar varied slightly daily. All was good except most in our party were unhappy with the eggs, which did not seem to be the real thing. There is also a regular restaurant serving all meals, but hardly anyone seemed to be using it. At 6:00 one evening we noticed it was completely empty. There are plenty of other good places to eat in walking distance in town so this shouldn't be an issue.
Anyone interested in railroads would enjoy the décor, which includes some very nice b&w photos (Kindigs in the main lobby and two O. Winston Links in our room). There are also some interesting state railway maps from the 30's/40's and a collection of assorted memorabilia and artifacts (lanterns, ads, dining car menus, etc.). The "1880 train" to Keystone runs behind the property so expect some loud whistles at various times from mid-morning to late afternoon. Our room was in the back and I did not hear any noise from the main road.
Overall this is a reasonably pleasant place to stay, in an excellent central location for visiting sites throughout the Black Hills. Even though the hotel is out on the edge of town, Hill City is small enough that you can walk to the other end of town in 15-20 minutes. Normally I would say that the rate we paid was a bit high for a property of this quality, but you have to remember that hotel choices are limited in the interior of the Black Hills and many (including I think this one) aren't even open in the winter. So for mid-peak in a highly seasonal prime tourist area, I think the rates are quite fair. I would stay here again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.