We were on a bus tour to the Badlands, Black Hills, and casinos. We were booked in here for our first and last night of the trip. The casino is alright, I guess, but I'm not the gambler in the family. We were given vouchers for the buffet both nights, and it was quite good. The second stay is where the problems really stuck out. First, we were given a handicapped room, which we did not need. That was not the problem. The problem is that all three handicapped rooms are at least 100 yards from the front desk! Who designed this? The room smelled of smoke, which is not the hotel's fault, but we immediately called the staff so we would not get charged. We had a desk lamp that was not lit. Turns out it was unplugged because the switch is missing. The staff comment: "It's too late to call maintenance, besides there is enough light in here". Excuse me???? I was in the restaurant when the Thursday night football game came on NFL Network. Great, I thought, and back to my room I went to find a 1970's TV and TV lineup with no NFL Network, no Fox News, etc. I went to the desk and they told me that the hotel and casino are on different cable systems, besides, they are in the bottom of a valley. Huh? What does that have to do with no decent cable service in the hotel, not to mention the first 18", tube-type TV I have seen in a hotel in many years. There was a pervasive sewer gas smell in the entire wing. Several in the group commented about that. There was no spot for facial tissue, so we had to ask the desk for some so we could just put it on the desk. There was a pill on the floor, which told us that whoever did the vacuuming did not do a very good job. All in all, not a very good hotel experience. The casino seemed pretty good, but you should stay somewhere else, even if it is a 1/2 hour drive or so from the casino.
- Official Description (provided by the hotel):
- Since opening our doors in 1990, Royal River Casino & Hotel continues to be the preferred entertainment destination for excitement seekers in southeast South Dakota, southwest Minnesota, northwest Iowa and across the upper Midwest. Located just 35 minutes north of Sioux Falls, SD, Royal River Casino & Hotel fulfills every entertainment and relaxation need with the hottest casino filled with the loosest slots, highest payouts, black jack, roulette and poker; two restaurants offering a delicious variety of menu items and full buffet; soothing hotel rooms, and the best in events and entertainment….every day! The Flandreau Santee Sioux Tribe is comprised primarily of descendents of "Mdewakantonwan", a member of the Isanti division of the Great Sioux Nation, and refer to themselves as Dakota, which means friend or ally. The Flandreau Santee Sioux Indian Reservation is 5,000 acres of combined trust and fee tribal land located along and near the Big Sioux River in Moody County, South Dakota, in a region know as the Prairie Coteau, which consists primarily of undulating or gently rolling land. ... more less
- Also Known As:
- Royal River Casino Bingo Hotel Flandreau
- Royal River Casino Bingo And Motel
- Royal River Hotel Bingo