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“Not at all satisfied” 2 of 5 stars
Review of Cadillac Jacks Gaming Resort

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Cadillac Jacks Gaming Resort
3.0 of 5 Hotel   |   360 Main Street, Deadwood, SD 57732   |  
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Ranked #12 of 23 Hotels in Deadwood
South Dakota, United States
1 review
“Not at all satisfied”
2 of 5 stars Reviewed 6 days ago NEW

We stayed there because our company Christmas party was held at Cadillac Jack's. The room was hot even with the heat shut off. I usually don't complain about the heat. The door didn't lock unless it was slammed, didn't realize that until we were ready to go to bed, so the door was unlocked the 4 hours we were not in it. The price was outrageous, was quoted $69.00 plus tax. total bill in the end $90.00. Listed a Cadillac Jack experience fee at $12.95. Not sure what that was for (can someone explain that to me) because our whole experience was far from a good one. Would not recommend this to anyone. Even the bar cheated us out of drink tickets.

  • Stayed December 2014, traveled on business
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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440 reviews from our community

Traveler rating
    237
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    60
    25
    13
See reviews for
93
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
  • English first
  • German first
  • Swedish first
  • Any
English first
1 review
4 of 5 stars Reviewed 2 weeks ago

We stayed in the Ma Barker Suite. It was very spacious and clean. Only complaint was the robes were not washed and smelled like BO. Everything else was great. The sports bar and restaurant were good. Nice place to stay! Winter rates were great paid $109 for suite.

Stayed November 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rapid City, South Dakota, United States
Contributor
16 reviews 16 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel its self is nice customer service not that great at times, It was a Saturday night we were planning our next morning we were up there for my birthday, My husband had heard there was room service so he thought he would give me a champagne breakfast needless to say did not happen, We went to look for a menu but there wasnt one even though they say they say they have room service, Tried the phone to call and see where menu might be but the phone did not work. We tried the other phone and nothing , We went back to the one by the bed to see if maybe we were pushing something wrong only to find that in the inside receiver was a very dirty sticky phone it looked like it had soda or coffee spilled in it and had been there for awhile, My husband went down stairs to tell them and to see about a menu they did not change the phone out nor did they have any menus. The next day we called on our cell phone to see about room service they proceed to tell us its bufffet but we can box it up and send it to us we said no thank you and went down for breakfast which was terrible and cold and they were starting a brunch but no one told us that so we left very disastified, Wont eat there again and we will check the room better for cleanliness of the room.

Room Tip: ask for a room with out a wall facing your window you couldnt see out
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  • Stayed November 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 2 of 5 stars Service
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Rapid City, South Dakota
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 23, 2014

Room for the price good, spacious and clean except for the PHONE. There was no menu in the room for room service so figured I would simply dial room service on the room phone, lifted up the receiver, entire phone surface and inside the handset covered with dark brown sticky substance, possibly someone at some time had spilled maybe coffee or coke, pretty disgusting, side note, phone didn't wok. Talked to the desk and representative advised nothing he could do would have to advise their "IT" people next business day Monday? I figured they could swap out the phone for a clean on? Asked for a room service menu and told there was none, restaurant was in process of making up a new menu? Room other than that was clean and modern. Good price had a safe, refrigerator, and nice size flat screen TV. Had a make up mirror however light did not work.

Room Tip: back side of hotel up against a hill no view,
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  • Stayed November 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
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Brooklyn, NY
Top Contributor
143 reviews 143 reviews
45 hotel reviews
Reviews in 70 cities Reviews in 70 cities
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed November 19, 2014

We stopped at Cadillac Jacks for one evening and really enjoyed the experience. It is located a little off of the main strip in Deadwood, but my wife and I had little problems with the 5-10 min walk into the "downtown."

The room was very specious and clean. Certainly a good value for the money. We also took advantage of the happy hour at the bar and enjoyed talking to the friendly bartender. Casino is one of the better ones in town..

Overall, a solid thumbs up.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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Okinawa-shi, Okinawa, Japan
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 17, 2014

Driving into town and seeing Cadillac Jacks immediately on the right was great after a long drive. The parking was a little tight being that its shared with a connecting hotel, but they have valet and free onsite parking so that was nice. I was able to walk in at 2pm and check in with no waiting or issues and the clerk was very polite. The room was clean and the bed was comfy! The casino floor, bar and restaurant were well staffed and not over-priced. Its within walking to many restaurants and bars which is very nice! I was in town for a 4-state Chive meet-up and I had a blast. I would definitely stay here again next year for the KCCO festivities!

  • Stayed November 2014, traveled with friends
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Central Florida
Top Contributor
51 reviews 51 reviews
8 hotel reviews
Reviews in 27 cities Reviews in 27 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 8, 2014

Parking could be a challenge. We were lucky and found a parking space near front. Smoking rooms available. We had a smoking room; it was fine, didn't reek of smoke. Casino is smokefree; there's a smoking room outside and not attached (otherside of sidewalk). Large room. Drinks while gambling are free. Not full casino gambling like Vegas, yet.

Stayed October 2014, traveled with family
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Additional Information about Cadillac Jacks Gaming Resort

Address: 360 Main Street, Deadwood, SD 57732
Phone Number:
Location: United States > South Dakota > Deadwood
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Casino Hotel in Deadwood
#6 Business Hotel in Deadwood
#8 Family Hotel in Deadwood
#11 Romantic Hotel in Deadwood
Price Range (Based on Average Rates): $
Hotel Class:3 star — Cadillac Jacks Gaming Resort 3*
Number of rooms: 103
Official Description (provided by the hotel):
Gaming is only the beginning at Cadillac Jack's! Book a room at either Cadillac Jack's Ascend Collection or SpringHill Suites, then hit it big on a gaming floor that houses hundreds of state-of-the-art slot machines, plus many exciting live table games. You're also invited to enjoy a drink and a meal at Brown Rock Sports Cafe, our on-site full-service restaurant and bar. ... more   less 
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Also Known As:
Americinn Hotel & Suites Deadwood At Cadillac Jack`s Gaming Deadwood
Americinn Hotel And Suites Deadwood At Cadillac Jack`s Gaming Resort
Americinn Hotel Deadwood
Deadwood Americinn Hotel

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