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“Five Star Service” 4 of 5 stars
Review of Cadillac Jacks Gaming Resort

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Cadillac Jacks Gaming Resort
3.0 of 5 Hotel   |   360 Main Street, Deadwood, SD 57732   |  
Hotel website
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Hotel amenities
Special Offer
Choice Privileges Points
Ranked #13 of 23 Hotels in Deadwood
Certificate of Excellence 2014
Melville, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
“Five Star Service”
4 of 5 stars Reviewed October 23, 2012 via mobile

Just returned from semi annual trip five day trip to Cadillac Jack's. The accommodations aren't five star, probably 3.5 star in my opinion. However the rooms are clean, neat , large, have HD television and lots of hot water. But most important of all, the service here is 5 star. Throughout this property. That to me is most important. Thanks Chawn and her crew at the Blackjack Pit, Cathy and her crew in the cocktail area and the wonderful young lady, missed her name, who appears to be in charge of the restaurant. Can't wait to return to the only place to stay in Deadwood, Cadillac Jack's.

Stayed October 2012, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deborah R, Manager at Cadillac Jacks Gaming Resort, responded to this review, November 7, 2012
Len,

Thank you for your 5 star service review! Our staff knocks themselves out to ensure each guest experience is a great one. We have posted your review in our Employee Breakroom to celebrate one more satisfied customer. We look forward to your next visit. Thank you for staying with us year after year at Cadillac Jack's!
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473 reviews from our community

Traveler rating
    251
    118
    63
    27
    14
See reviews for
96
226
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
  • English first
  • German first
  • Swedish first
  • Any
English first
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 14, 2012

Staying here for 3 nights on my big USA trip ! The staff are friendly n helpful rooms are big n very comfortable and the food in the cafe is nice fresh and tasty great value for money !
Fitness centre handy and it was close to all attractions

Even had a little flutter on the pokies

Stayed October 2012, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deborah R, Manager at Cadillac Jacks Gaming Resort, responded to this review, October 15, 2012
Thank you Sally! We are so happy to hear you had a great time. We look forward to your next visit with us here at Cadillac Jack's!

Deborah Rumpel
Hotel manager
Cadillac Jack's Gaming Resort
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 8, 2012 via mobile

We always stay here when we are in deadwood! The location is amazing, the staff is always very helpful and friendly. Check in and out is always quick which is important because we are always anxious to start our deadwood fun!

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deborah R, Manager at Cadillac Jacks Gaming Resort, responded to this review, October 9, 2012
Sue,

Thank you so much for sharing your experience with TripAdvisor. Our team loves to read reviews from our repeat guests. We appreciate you coming back to us time and time again and look forward to your next trip to see us in Deadwood.

Deborah Rumpel
Hotel Manager
Cadillac Jack's Gaming Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brodhead, Wisconsin
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed September 29, 2012

Went to Deadwood this week, and stayed 2 nights at Cadillac Jacks. Very nice rooms, and the employees were very helpful and very friendly. Enjoyed the stay, didn't enjoy that I didn't win, but still had a great time.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cjresortgm, Manager at Cadillac Jacks Gaming Resort, responded to this review, October 1, 2012
Dear bcrfowler,

Thank you for your review. We are so pleased to hear you enjoyed your stay. We hope you will visit us again the next time you venture outside of your beautiful state of Wisconsin.

This was a big winning week here at Cadillac Jacks with several large Jackpot winners and Saturday we gave away the 2013 GT Coupe Mustang.

I will share your great comments with our staff....

Deborah Rumpel
Hotel Manager
Cadillac Jack's Gaming Resort
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Houston, Minnesota
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 29, 2012

Looking for a good breakfast and didn't want to go to a casino buffet breakfast, but we were running out of time so we decided on Cadillac Jacks. Buffet was well organized and tasty (bacon was crispy!) and the service was good too. Did not expect this from a Sports Cafe in a Casino but I would recommend a visit here.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cjresortgm, Manager at Cadillac Jacks Gaming Resort, responded to this review, October 1, 2012
Dear Valerie S.,

Thank you for the great review on our breakfast buffett. This has been a work in progress and we have guests like you to thank for the feedback and great ideas. At Cadillac Jack's its all about finding out what our guests would like and making sure we can provide it to them. The items on our menu were personally selected by requests from our guests.

We look forward to your next visit !

Deborah Rumpel
Hotel Manager
Cadillac Jack's Gaming Resort
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Rochester, Minnesota, United States
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed September 27, 2012

When we pulled up to the hotel, it looked rather run down. The lobby did not do the rooms justice. We had a handicapped room, my fault, booked it wrong on line. But the room was very nice, liked the huge shower. Water was hot! Nice! Window overlooked the highway/road, good view. The restaurant was ok. The food was good and hot. Nothing to wild on the menu, just your everyday bar food. Service was good. Beds were queen size, clean and comfortable. Liked all the extra plug ins for charging my electronics, very important! Casino was also very clean. Staff attended customers needing drinks, no waiting.

Room Tip: We were close to elevators. Hallways very large, wide. Nice.
See more room tips
  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cjresortgm, Manager at Cadillac Jacks Gaming Resort, responded to this review, September 28, 2012
We appreciate you taking the time to leave a review on TripAdvisor. We are so happy to hear we exceeded your expectations. We hope you will make Cadillac Jack's a place you will return to year after year.

Thank you for your wonderful comments,

Deborah Rumpel
Hotel Manager
Cadillac Jack's Gaming Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dedham, Massachusetts
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 27, 2012

A true diamond in the ruff......booked sight unseen and was not disappointed. Front desk staff very accomodating, friendly and helpful as is everyone you encounter on staff here. Rooms are clean and well maintained. The casino is immaculant and pays quiet nicely on occasion !

Room Tip: All dependent upon guests alongside ! Backside was quiet until neighbors checked in.
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  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cjresortgm, Manager at Cadillac Jacks Gaming Resort, responded to this review, September 28, 2012
Dear Jlmpony,

What better place to find a "Diamond in the Rough" than in an old Historic Mining Town like Deadwood, SD. Thank you for letting us know you enjoyed your stay. Our entire team works together to ensure our guests have a great experience. I hope you enjoyed the fall colors here as well. I know the foliage in Massachusetts is pretty amazing as well.

Look forward to your next visit!

Deborah Rumpel
Hotel Manager
Cadillac Jacks Gaming Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cadillac Jacks Gaming Resort

Address: 360 Main Street, Deadwood, SD 57732
Phone Number:
Location: United States > South Dakota > Deadwood
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Casino Hotel in Deadwood
#8 Family Hotel in Deadwood
#12 Romantic Hotel in Deadwood
Price Range (Based on Average Rates): $
Hotel Class:3 star — Cadillac Jacks Gaming Resort 3*
Number of rooms: 103
Official Description (provided by the hotel):
Gaming is only the beginning at Cadillac Jack's! Book a room at either Cadillac Jack's Ascend Collection or SpringHill Suites, then hit it big on a gaming floor that houses hundreds of state-of-the-art slot machines, plus many exciting live table games. You're also invited to enjoy a drink and a meal at Brown Rock Sports Cafe, our on-site full-service restaurant and bar. ... more   less 
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Also Known As:
Americinn Hotel & Suites Deadwood At Cadillac Jack`s Gaming Deadwood
Americinn Hotel And Suites Deadwood At Cadillac Jack`s Gaming Resort
Americinn Hotel Deadwood
Deadwood Americinn Hotel

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