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“Awesome Hotel” 5 of 5 stars
Review of Deadwood Mountain Grand Hotel

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Deadwood Mountain Grand Hotel
3.5 of 5 Hotel   |   1906 Deadwood Mountain Drive, Deadwood, SD 57732   |  
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Ranked #6 of 22 hotels in Deadwood
Saskatoon, Canada
1 review
2 helpful votes 2 helpful votes
“Awesome Hotel”
5 of 5 stars Reviewed October 14, 2012

We stayed in late August, staff was very friendly, front desk was very well informed on the sites and historical background of the town. We travel often and are quite fussy about room quality and cleanliness, being in the building inspection and health and safety inspection business has made me more aware of not so nice things to be on the look out for. The rooms are extremely well cared for and the amenities are plentiful. Upon our check in we were advised on the up coming car show as well as some other sites to see. We did have breakfast three times in the hotel, food was hot and fresh, server was very outgoing and most importantly the room was comfortable and clean. After checking out to continue our trip into rapid city this hotel had set such a high bar that we checked out of our room in rapid city and returned to deadwood, the staff at he front desk welcomed us back and managed to find rooms for our party even during a very busy weekend. By far in the top three places our family has ever stayed in.

Room Tip: Be prepared for a short trip from the parking lot to your room but just ask the door man for help if...
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMGHotelRep, General Manager at Deadwood Mountain Grand Hotel, responded to this review, October 18, 2012
Thank you for your awesome review. We take great pride in our level of customer service here at Deadwood Mountain Grand, and we are so happy it lives up to our guest’s expectations. We hope you will consider staying with us in the future! Have a great day!
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216 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Torrington
1 review
5 of 5 stars Reviewed October 13, 2012

The check in desks were very pleasant, friendly and polite. When we got to our room, we found a bottle of champagne for our anniversary compliments of the hotel. The room was CLEAN, comfortable and has nice amenities. Very comfortable and the photos in each room are museaum quality. We will be back, perfect for a superb meal, great show and the best hotel west of the Mississippi !

Room Tip: Book early when there is a concert, they sell out fast
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMGHotelRep, General Manager at Deadwood Mountain Grand Hotel, responded to this review, October 18, 2012
Thank you for the wonderful comments about our property. We strive to make our guests as comfortable and as possible, and we are glad to hear you enjoyed your room and amenities.
We hope you enjoyed your champagne! Please consider staying with us again if you are in the area! Happy Anniversary from all of us at Deadwood Mountain Grand!
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South Dakota
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 9, 2012

Although we usually stay at a different downtown Deadwood hotel with which we're very happy, my wife and I decided to give the Deadwood Mountain Grand a try for our 25th wedding anniversary. We arrived at the property around 3:10PM. I pulled up and waited for the valet and waited...and waited. So I parked the in their parking lot, then grabbed our luggage and headed in. When we walked up to the door the valet was there. Bad timing on my part. As per previous reviews, it's a hike from the front entrance to the hotel entrance. Got to the hotel check-in desk about 3:20, and was told "Check in time isn't until 4:00PM, but let me see if your room is ready." After a few seconds, we were told, "Your room isn't ready - but you can leave your luggage in the conference room until it is. It should be ready by 4:00." We weren't comfortable with leaving our luggage, so we dragged it back to our vehicle. We then checked out some casinos on Main street, and headed back to Deadwood Mountain Grand about 4:30. Got our luggage, walked up to the hotel entrance, and the receptionist was on what was obviously a personal phone call. After a minute or two, she said, "sorry, I've gotta go..." and turned her attention to us. She checked us in and said, "the elevators to your room around the corner" and pointed straight ahead to the conference room. We started to take the wrong direction when she said, "no, it's the other elevator bank behind me." Again, probably bad timing on my part. We headed to our room which indeed was very nice. Went out for dinner, again at a different casino - wasn't prepared to give the in-house restaurant a chance yet based on my shaky early experience with service. Came back and went to register in the Deadwood Mountain Grand players club. Well once again, only one person on duty, and there were "system issues". Waited about 15 minutes, but did indeed get registered. Had coupons for free game play, and 2-for-1 drink specials. Did play the machines and had a drink at the bar, and the service was indeed excellent. Then next morning, we did have breakfast at the 1906 Grille and it was excellent, too. I'm going to chalk up my early experience to "bad timing" on my part, but don't know if I'll return or not - the service was overall good, but not better than the "haunted hotel" on Main Street we're used to staying at...

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMGHotelRep, General Manager at Deadwood Mountain Grand Hotel, responded to this review, October 14, 2012
Thank you for giving Deadwood Mountain Grand hotel a try. We truly appreciate your business and apologize for the challenges you encountered during your stay. As we have opened relatively recently, we continue to learn from customer feedback such as yours and take it seriously in improving our operation. We apologize for the breakdowns in customer service you experienced. They will definitely be addressed, as the guest service culture we attempt to instill in employees is one of putting the guest first, not one of making them feel like they had "bad timing." On the positive side, we're happy that once you did arrive in your hotel room, you enjoyed your accommodations, as well as the Aught Six Grille and the casino. We hope you'll try us again in the near future.
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Sheridan, Wyoming
1 review
5 of 5 stars Reviewed October 8, 2012

I cannot say enough good things about Deadwood Mountain Grand. The atmosphere, the location, the food, everything was fabulous! We attended the Rodney Carrington show and the event center was so impressive, we plan on attending many shows there. The hotel rooms are very, very nice and feel very high end. We had a great time in the Slime Plant, and your bar tenders are so awesome! Just a great experience and will be telling everyone about it!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMGHotelRep, General Manager at Deadwood Mountain Grand Hotel, responded to this review, October 14, 2012
Thank you for leaving such a wonderful review of your stay. We love to read reviews and print them for our staff to see also. We are delighted you enjoyed your stay and hope we get to see you again in the near future. Have a good day!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, South Dakota
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 5, 2012

Great place to stay because of location and cost. Lots of entertainment on site. Really nice rooms. One block off Main Street. Use deadwood.com to book. Best rates there. The gaming at this hotel is reasonable with many options. Free drinks while gambling.

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMGHotelRep, General Manager at Deadwood Mountain Grand Hotel, responded to this review, October 14, 2012
Thank you for the great review of Deadwood Mountain Grand! We are so pleased you enjoyed your stay. We would love to have you stay with us again (and have dinner!) next time you are in the area
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dunedin, Florida
Top Contributor
58 reviews 58 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed October 1, 2012

My wife and I spent 3 nights here. We found the hotel to be unique in that it is constructed using some of the original gold mining buildings. We found the hotel to be clean, comfortable and quiet. We enjoyed the casino and played the slots quite a bit. The restaurant is very good and the service is excellent. We were on our 43rd anniversary tour. We drove 8,614 miles over 5 weeks. We found this to be the best of the places that we stayed. We would stay here again.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMGHotelRep, General Manager at Deadwood Mountain Grand Hotel, responded to this review, October 4, 2012
Thank you very much for the awesome review! We take great pride in our accommodations, and we always appreciate hearing what services and rooms our guests enjoy. We hope that you will return to Deadwood Mountain Grand for any lodging needs you may have in the future. Happy Anniversary!
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Bellbrook, OH
Senior Contributor
37 reviews 37 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 27, 2012

The Deadwood Mountain Grand was a very nice hotel. Our room was fantastic. Was not fond of the casino. Mostly slot machines and few tables. We did learn 3 card poker there and found the dealers to be very nice and helpful in teaching the game. Met some nice people at our table that made the evening a blast. Food in the dining room (breakfast) was okay. Food and drinks in the bar were better and our bartender was very nice. The upstairs bar connected to the event room wasn't open which was a bummer. Nice location to the town. We were there at the end of September and the town was pretty empty. Would like to experience it during a busier time of the year.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMGHotelRep, General Manager at Deadwood Mountain Grand Hotel, responded to this review, September 30, 2012
Thank you for taking the time to rate your Deadwood Mountain Grand experience. We're so glad to hear your positive comments about the hotel and were thrilled you managed to have a good time in the casino! A very important component of our service mix is guest service and it sounds like our personnel delivered -- from your positive experience at the gaming tables to your food and drinks in the bar. We do hope you'll join us again if you choose to return when Deadwood is hustling and bustling. We truly appreciate your business and your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Deadwood Mountain Grand Hotel

Address: 1906 Deadwood Mountain Drive, Deadwood, SD 57732
Phone Number:
Location: United States > South Dakota > Deadwood
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 22 hotels in Deadwood
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Deadwood Mountain Grand Hotel 3.5*
Official Description (provided by the hotel):
The only place in Deadwood to rock out and rest up -- Deadwood Mountain Grand, A Holiday Inn Resort -- is one of the area’s newest and most unique hotel properties, a resort experience that is sure to leave you longing for a return trip long after you return home.At the Deadwood Mountain Grand Hotel, Casino and Event Center, Perched on a hill overlooking Historic Deadwood and featuring GRAND views, the 98-room luxury hotel is a wonderful addition to the recently refurbished adjoining Homestake Mine Slime Plant, one of Deadwood’s most unique historic landmarks, now home to Deadwood’s only large-scale event center and casino. Combined, the three (hotel, event center and casino) provide a resort mix unparalleled by any other. Our three executive king rooms, along with our five king suites deliver the most breath taking views in town. Seven of these eight well-appointed rooms feature spectacular views from their private balconies, including that of Mount Moriah Cemetery (the final resting place of Wild Bill Hickok, Calamity Jane and other legends of the Wild West) and Historic Deadwood. Relax and enjoy lounging by the grand stone fireplace over two stories tall under vaulted ceilings or cozy up by the side seating fireplace both making our rustic interior. ... more   less 
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