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“Disappointed in our stay” 2 of 5 stars
Review of Holiday Inn Express Brookings

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Holiday Inn Express Brookings
2.5 of 5 Hotel   |   3020 Lefevre Dr, Brookings, SD 57006   |  
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Ranked #4 of 7 Hotels in Brookings
Brandon, South Dakota, United States
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Disappointed in our stay”
2 of 5 stars Reviewed July 19, 2012

I made reservation 5/21 for 2 rooms the weekend of the Brookings Arts Festival July 14th and 15th. Luckily I wanted to find out if either room had a mini fridge and called on July 12th. Thank goodness I did because they switched reservation systems and had lost our reservations! Luckily they did find rooms for us but not near each other. The room my parents stayed in was a queen bed with a pull out couch. The pull out couch had popcorn under the cushions and down the sides. The air conditioner did not work well and after a poor night of sleeping we requested a new room for them the next morning. They did move them to a room but it was on the 2nd floor. My parents are older and the stairs were difficult. We had a room poolside which had 2 full size beds. On the ceiling where you go out to the pool there was mold on the ceiling. There was very little insulation in the door or window and you could hear every little sound all night. We will not stay at this hotel again. I would rather drive 60 miles back to Sioux Falls each night than go through this again.

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  • Stayed July 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, IHGCare at Holiday Inn Express Brookings, responded to this review, August 5, 2012
Dear Sheryl A,

Thank you for taking the time to leave a review of our hotel. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Pam G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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50 reviews from our community

Traveler rating
    26
    16
    4
    2
    2
See reviews for
24
4
2
8
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
Maryland
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 14, 2012

We stayed here as an overnight stop on a multiweek "Laura Ingalls Wilder" vacation. This hotel was the nicest of all that we had stayed at on our trip. The hotel looked new and was very clean and bright. The room was large which was perfect for our large family. The staff was one of the friendliest that we had encountered on our trip doing everything they could to welcome us, serve us, etc. while we were there. For example, while getting quarters to use the laundry facilities, I thanked the gentleman who helped me and he said, "Thank you for choosing to stay with us."

The pool are is small, but really it's size is comparable to most hotels we stayed at on our trip, but the bonus was the water slide (the original reason why I booked this hotel) and kiddie pool. We are usually very nervous with our youngest daughter in the pool area, but this hotel had a pool just right for her and she loved it. Our daughters enjoyed the slide as well. It was perfect for our 7 year old who had never ridden a big water slide so it was just right to help get her initiated! I wouldn't stay at this hotel just to ride on the slide, but it was a nice treat.

Breakfast was the best we've had on our trip as well. The fresh pancakes were a nice change after many places offering the standard belgium waffles. They had omelets which were very good and crispy bacon which I didn't think was possible to offer in quantities required for a "free" hotel breakfast.

We would without a doubt stay at this hotel again.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luverne, Minnesota
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed May 30, 2012

Paid $115 for a midweek stay and the hotel left a lot to be desired. We stayed there for the water park, it is a 3 1/2 foot hole with a slide. The room has no microwave or fridge and is a very small room. The staff was helpful and the place was clean but very small for a family. The beds were very comfortable for me and the TV is upgraded to a flatscreen. The wifi is fast too! The breakfast was horrible, but most are. The cleaning crew the next morning started pounding on my door at 8am

  • Stayed May 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Relations Manager at Holiday Inn Express Brookings, responded to this review, July 10, 2012
Dear JackC48,

Thank you for posting a review of our property. We are happy to hear that our staff was helpful during your stay and glad that you liked the cleanliness of our hotel. We are sorry the overall experience you had was less than satisfactory. I assure you that every comment, no matter how small, is taken very seriously. We hope to get a chance of hosting you again and show you how great our hotel is. Thank you for staying with us.

Sincerely,

Anthony M
Case Manager
IHGCare
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Manassas, Virginia
Top Contributor
66 reviews 66 reviews
22 hotel reviews
Reviews in 47 cities Reviews in 47 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed May 11, 2012

Was here for business trip. Was a little tentatively uncomfortable knowing I'd be sharing the digs with the future farmers of America, but that turned out to be no big deal. Yes, shirtless teenagers did run through the halls, but they were quiet at night. Room was clean and safe, everything worked, great WiFi, friendly employees. Recommended!

  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orange City, Iowa
Senior Contributor
29 reviews 29 reviews
25 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 21, 2012

We stayed here for a hockey tournament in March and the best part of the stay was very friendly and accomodating staff. It had a convenient location right across the street from the rink. The beds were super comfy and the room was very clean. Nice breakfast selection and did well keeping up even though they were booked for the weekend.

The only negative things are the room size and pool staff. The room was very small compared with other Holiday Inns we have stayed in. They had two tables in there, not sure why and 4 chairs total. We had 4 of us and it was difficult to move around.

The pool staff was not friendly and seemed to be bothered by our presence. Lots of eyerolling and teenage attitude. The actual "pool" portion of the pool was very small and capacity was listed at 23 people.

  • Stayed March 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, ihgcare at Holiday Inn Express Brookings, responded to this review, April 16, 2012
Dear Jessl331,

Thank you for advising us of your dissatisfaction towards our Pool staff service. Please allow me to apologize for any inconvenience or negative impression this might have caused you. I understand why you are disappointed, let me assure you that this is not our usual level of service. Our management has taken note of this and proper action has been taken to ensure that situations of this nature will not reoccur in the future. Again, thank you for all your valuable comments which help us identify areas of improvement. We hope to welcome you back to be able to demonstrate to you the true Holiday Inn service.

Regards,
Brenda J.
IHGCare
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Minnesota
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 27, 2012

We have a family member attending SDSU so we've stayed at this motel twice within the last year. I've been impressed with the cleanliness & spaciousness of the rooms. The front desk and breakfast area staff were very friendly and helpful. Our kids enjoyed the water slide one eve. Both times we've been there, the hot tub has been out of commission. Not sure what the problem was the first time. This time it was being redone. We were aware of this prior to our stay and were given the option to use the one at Super 8 next door. No one felt like walking over there in the winter temps though. I'm hoping the next time we stay it will be in working order. We love having Applebee's within walking distance too. I think this is the best option for a family to stay in Brookings. We'll be back.

  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 9, 2012

I recently stayed at the Holiday Inn Express in Brookings while attending a conference at Daktronics. The hotel is literally right next door to Daktronics so that was very convenient. I've stayed in other nearby hotels but this will be my choice from now on. The hotel was very nice and the staff did a great job of meeting my needs. It's nice to see respectful young men and women, makes an old guy like me feel good!

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  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Brookings

Address: 3020 Lefevre Dr, Brookings, SD 57006
Phone Number:
Location: United States > South Dakota > Brookings
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Brookings
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Brookings 2.5*
Number of rooms: 62
Official Description (provided by the hotel):
Come enjoy the beautiful Brookings Holiday Inn Express Hotel & Suites located right off Interstate 29 at exit 132. Brookings, SD offers a small town environment with a big city feel. Brookings is home to South Dakota State University, Daktronics, 3M, Larson Mfg and Rainbow Play Systems. While in the area visit these local attractions: Swiftel Center, Larson Ice Center, McCrory Gardens, S.D. Art Museum, State Agricultural Heritage Museum and Laura Ingalls Wilder home- 1 hour from Brookings. After a long day of traveling let us find the perfect room for you. Whether you are looking for a standard room, a whirlpool suite or a business room featuring an over-sized desk, free high-speed Internet and a king size bed, let our friendly and professional staff assist you in finding a clean and comfortable room that will best suit you and your family. Enjoy your favorite television programs on our new 32' LCD televisions with cable HD channels. Relax in our indoor pool and whirlpool or slide down our 137' water slide, or reserve one of our whirlpool rooms for that special occasion. Our water slide is only open Friday evenings, Saturdays and Sundays. ... more   less 
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Also Known As:
Holiday Inn Express Brookings Hotel Brookings
Brookings Holiday Inn
Holiday Inn Brookings

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