We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Left a lot to be desired” 3 of 5 stars
Review of Holiday Inn Express Brookings

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Holiday Inn Express Brookings to your Saves list
Holiday Inn Express Brookings
2.5 of 5 Hotel   |   3020 Lefevre Dr, Brookings, SD 57006   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save 10-30%
Ranked #3 of 7 Hotels in Brookings
Luverne, Minnesota
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
36 helpful votes 36 helpful votes
“Left a lot to be desired”
3 of 5 stars Reviewed May 30, 2012

Paid $115 for a midweek stay and the hotel left a lot to be desired. We stayed there for the water park, it is a 3 1/2 foot hole with a slide. The room has no microwave or fridge and is a very small room. The staff was helpful and the place was clean but very small for a family. The beds were very comfortable for me and the TV is upgraded to a flatscreen. The wifi is fast too! The breakfast was horrible, but most are. The cleaning crew the next morning started pounding on my door at 8am

  • Stayed May 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Relations Manager at Holiday Inn Express Brookings, responded to this review, July 10, 2012
Dear JackC48,

Thank you for posting a review of our property. We are happy to hear that our staff was helpful during your stay and glad that you liked the cleanliness of our hotel. We are sorry the overall experience you had was less than satisfactory. I assure you that every comment, no matter how small, is taken very seriously. We hope to get a chance of hosting you again and show you how great our hotel is. Thank you for staying with us.

Sincerely,

Anthony M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

56 reviews from our community

Traveler rating
    28
    17
    7
    2
    2
See reviews for
26
6
2
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Manassas, Virginia
Top Contributor
67 reviews 67 reviews
23 hotel reviews
Reviews in 48 cities Reviews in 48 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed May 11, 2012

Was here for business trip. Was a little tentatively uncomfortable knowing I'd be sharing the digs with the future farmers of America, but that turned out to be no big deal. Yes, shirtless teenagers did run through the halls, but they were quiet at night. Room was clean and safe, everything worked, great WiFi, friendly employees. Recommended!

  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orange City, Iowa
Senior Contributor
34 reviews 34 reviews
29 hotel reviews
Reviews in 23 cities Reviews in 23 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 21, 2012

We stayed here for a hockey tournament in March and the best part of the stay was very friendly and accomodating staff. It had a convenient location right across the street from the rink. The beds were super comfy and the room was very clean. Nice breakfast selection and did well keeping up even though they were booked for the weekend.

The only negative things are the room size and pool staff. The room was very small compared with other Holiday Inns we have stayed in. They had two tables in there, not sure why and 4 chairs total. We had 4 of us and it was difficult to move around.

The pool staff was not friendly and seemed to be bothered by our presence. Lots of eyerolling and teenage attitude. The actual "pool" portion of the pool was very small and capacity was listed at 23 people.

  • Stayed March 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, ihgcare at Holiday Inn Express Brookings, responded to this review, April 16, 2012
Dear Jessl331,

Thank you for advising us of your dissatisfaction towards our Pool staff service. Please allow me to apologize for any inconvenience or negative impression this might have caused you. I understand why you are disappointed, let me assure you that this is not our usual level of service. Our management has taken note of this and proper action has been taken to ensure that situations of this nature will not reoccur in the future. Again, thank you for all your valuable comments which help us identify areas of improvement. We hope to welcome you back to be able to demonstrate to you the true Holiday Inn service.

Regards,
Brenda J.
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minnesota
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 27, 2012

We have a family member attending SDSU so we've stayed at this motel twice within the last year. I've been impressed with the cleanliness & spaciousness of the rooms. The front desk and breakfast area staff were very friendly and helpful. Our kids enjoyed the water slide one eve. Both times we've been there, the hot tub has been out of commission. Not sure what the problem was the first time. This time it was being redone. We were aware of this prior to our stay and were given the option to use the one at Super 8 next door. No one felt like walking over there in the winter temps though. I'm hoping the next time we stay it will be in working order. We love having Applebee's within walking distance too. I think this is the best option for a family to stay in Brookings. We'll be back.

  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 9, 2012

I recently stayed at the Holiday Inn Express in Brookings while attending a conference at Daktronics. The hotel is literally right next door to Daktronics so that was very convenient. I've stayed in other nearby hotels but this will be my choice from now on. The hotel was very nice and the staff did a great job of meeting my needs. It's nice to see respectful young men and women, makes an old guy like me feel good!

Room Tip: Sign up for Priority Club Rewards
See more room tips
  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beresford, South Dakota
1 review
5 of 5 stars Reviewed February 7, 2012

Thr rooms were spacious and very clean. You could tell that this property was well taken care of and the staff genuinely cared about their jobs. It made the perfect end to a long day of driving. There is an Applebee's right across the street or other restaurants just a short drive away.

  • Stayed January 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Saint Louis, Illinois
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 16, 2012

The rooms were clean, beds were comfortable, and the staff was friendly. There were several kids running around when we got there but I did not hear them while inside our room. The pool wasn't big but my kids loved the waterslide however there were several steps going up to the top of the slide that needed repair. The breakfast was good but they needed an additional person helping. The one person staffed had a difficult time keeping up so we had to wait for many items. The front desk staff during the evening was great. She was friendly, helpful and nice to talk to.

  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Price Your Stay
Hotels you might also like...

Been to Holiday Inn Express Brookings? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Brookings

Address: 3020 Lefevre Dr, Brookings, SD 57006
Phone Number:
Location: United States > South Dakota > Brookings
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in Brookings
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Brookings 2.5*
Number of rooms: 62
Official Description (provided by the hotel):
Come enjoy the beautiful Brookings Holiday Inn Express Hotel & Suites located right off Interstate 29 at exit 132. Brookings, SD offers a small town environment with a big city feel. Brookings is home to South Dakota State University, Daktronics, 3M, Larson Mfg and Rainbow Play Systems. While in the area visit these local attractions: Swiftel Center, Larson Ice Center, McCrory Gardens, S.D. Art Museum, State Agricultural Heritage Museum and Laura Ingalls Wilder home- 1 hour from Brookings. After a long day of traveling let us find the perfect room for you. Whether you are looking for a standard room, a whirlpool suite or a business room featuring an over-sized desk, free high-speed Internet and a king size bed, let our friendly and professional staff assist you in finding a clean and comfortable room that will best suit you and your family. Enjoy your favorite television programs on our new 32' LCD televisions with cable HD channels. Relax in our indoor pool and whirlpool or slide down our 137' water slide, or reserve one of our whirlpool rooms for that special occasion. Our water slide is only open Friday evenings, Saturdays and Sundays. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Priceline, Travelocity, TripOnline SA, Hotels.com, Odigeo, BookIt.com and Expedia so you can book your Holiday Inn Express Brookings reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Brookings Hotel Brookings
Brookings Holiday Inn
Holiday Inn Brookings

Owners: What's your side of the story?

If you own or manage Holiday Inn Express Brookings, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.