Due to a large event in the Brookings area, I booked a hotel room months in advance. During the booking, I requested a non-smoking room. The hotel had none left, but booked a room for me anyway. (this information was not disclosed to me, even when I called 3 times prior to the event to check to be sure I had a room.) The hotel knew that I wanted a non-smoking room, since they didn't have one, they thought I would take it once I arrived. (A hotel clerk told me this when I arrived to check in.) The hotel just assumed I would take the room, because all hotels are generally booked for this event. The room was not acceptable. Asthma prevents me from staying in hotel rooms that have been smoked in, the hotel manager refused to take the charge off for the night, was not professional, the hotel desk clerk was less than professional in how she handled the situation. A call to the Corporate office was not helpful in any way, there is no recourse. This hotel is on my list of never agains.
- Also Known As:
- Comfort Inn Brookings
- Brookings Comfort Inn
- Reservation Options:
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