After leaving a few messages for a manager, none of which were ever returned, I called to reserve a block of rooms for my wedding next fall.
The lady who answered the phone proceeded to tell me that the weekend of my wedding is considered to be a special event weekend and she could do a block but would not be allowed to give me a discounted rate on the block. I told her that before I proceeded with the block of rooms, I had a couple questions as I'd read a less than favorable review online. Her response to me was "Then why did you bother calling here?" I was taken back. I explained to her that I knew someone who was also blocking rooms here and that the review might have been wrong or corrected. She then proceeded to tell me that if I read such a bad review, why would I call there? I told her I thought her comment and tone was very rude and she, again, came back with "what was rude about it?" I honestly couldn't believe that I had been spoken to like that! All I could simply say was "Goodbye" and hung up.
I wish I could say that I was having a "Bridezilla" moment that caused this but I wasn't. It was completely out of nowhere.
- Official Description (provided by the hotel):
- Fairfield Inn & Suites, Brookings offers a variety of suites and traditional rooms to include: Two Bedroom Suites, King Mini, King Studio, and luxurious Whirlpool Suites. All rooms offer alarm clock with MP3 hook-up, coffee and tea service, and spacious, well-lit work space. ... more less
- Reservation Options:
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- Also Known As:
- Fairfield Inn Brookings Hotel Brookings
- Fairfield Brookings
- Brookings Fairfield Inn