My girlfriend and I stayed here last week for a friend's wedding. After the ceremony and reception, I called the front desk at 11:57 p.m. for two pillows. This is how the conversation went:
"Can I get two pillows at Room 206?"
"You want me to bring them to you?"
(At this point, I am annoyed, but also tired. I just want a good night's sleep.)
"I'll just come down and get them."
I come down to find a sighing lady dramatically checking a closet. "Little late, isn't it?" she asks. Well, perhaps, but I think it's fair to ask for two pillows before midnight. Then, a tall gentleman with a tattoo and a mullet walks out. "You need these pillows tonight?"
Yeah. Yeah, I do. That's why I called and that's why we paid for the hotel room. We don't need anything special - a front desk attendant that doesn't make us wait 10 minutes to check in, a breakfast nook bigger than a car trunk, a password for the supposedly-free internet - but I do need pillows.
The lady - who I later learned has worked there for four days - sighs some more. "I don't know if we have any. I'll have to wake up the owner."
Forget it. I was tired of talking to people and tired of being spoken down to because I wanted two <expletive> pillows.
The next morning, the lady explained how the number is for emergency uses only. Calling for two pillows is not part of her job. She showed no regret in any of her actions and did nothing to make it right.
Yesterday, I learned a friend that stayed at the same hotel had called for pillows earlier. When she returned them, the same lady who seemed grossly inconvenienced by my pillow request complained to my friend about the person who called for pillows. Classy.
I don't expect anything amazing out of a small-town Super 8, but basic consideration and customer service is a requirement no matter where the place. I am disgusted by the employees of this hole and strongly encourage others to take advantage of other motels in the area where customers are hopefully treated with basic politeness.
Get one that isn't in the Super 8 in Belle Fourche.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.