We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not worth the price.” 3 of 5 stars
Review of Holiday Inn & Suites Columbia - Airport

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save
You added Holiday Inn & Suites Columbia - Airport to your Saves list
Holiday Inn & Suites Columbia - Airport
3.0 of 5 Hotel   |   110 McSwain Drive, West Columbia, SC 29169   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save 10-30%
Ranked #2 of 11 Hotels in West Columbia
GreenLeadersPlatinum level
Warner Robins, Georgia
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
“Not worth the price.”
3 of 5 stars Reviewed October 25, 2012 via mobile

We were able to get a reasonable rate on the room. We only needed it for one night. It was my husband, our 2 son (teenage boys), and myself. When we arrived there were two wedding parties staying there. The lady at the front desk was apologetic because they just walked in and cut in front of people checking in. But she helped them first anyways.... The rooms are okay nothing special. For what appears to be a pretty new hotel it isn't very clean. The view from our room was of another hotel that was partially closed. The end that we were seeing was the end not used. Leaving us to see a run down building. The Bar/grill downstairs was dirty. We sat at the bar area the bar was so nasty it made us not eat there. If it looks like that out here no telling what the back of the house looks like! Overall it was a disappointment. This was our first experience with a Holiday Inn and will likely be out last. I wasn't impressed with anything. For what we paid we could have chosen a much nicer hotel. I wouldn't recommend this hotel AT ALL! The health department should pay them a visit.

  • Stayed October 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RYonemura, Public Relations Manager at Holiday Inn & Suites Columbia - Airport, responded to this review, October 26, 2012
Thank you for taking the time to share your comments with us and letting us know about some areas that we need to look into. We are glad that our front desk staff was apologetic during the group rush you experienced at check-in; we do want all of our guests accommodated quickly and in a fair order. The housekeeping and restaurant staff managers have been provided with your review and will address with staff directly.
Our team regrets that your first Holiday Inn experience on a busy weekend was not exceptional - please know that our General Manager will contact you directly regarding your feedback. We hope that your family does get the opportunity to experience the Holiday Inn & Suites brand again in the future and that it exceeds your expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

101 reviews from our community

Traveler rating
    48
    30
    14
    3
    6
See reviews for
27
17
3
39
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Hendersonville, North Carolina, USA
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 10, 2012

I was not as impressed with this hotel as the staff and other reviewers seem to have been. The staff of the hotel was friendly, however, they do not have enough parking for guests and any event that they have. The room was nice and clean and yes it does have a remote controlled a/c that is mostly quiet. A big issue in my book is the fact that they have a dresser in the room with no refrigerator in the large void on the right side. Obviously the void is intended as a resting spot for this modern convenience as the back is open and it is too short for any other use.
They appeared to have had some kind of event happening last night and guests were not privileged to have parking spots due to the event and restaurant using all of the parking spaces. In my view the paying guest should not have to drive around or wait as one would do at the mall during the Christmas season just to get a parking spot.
They do offer a 10% coupon for the attached restaurant for breakfast and no the 10% is not removed from the bill. I should not have to discuss this with the staff of the restaurant when they are presented with a coupon that is supposed to be valid. Thje restaurant staff seemed to be very much over having to do anything more than the basics, omlet bar person walked away in front of me, one small cup of OJ for 2.25 with no refill and asking to get the bill to leave the place really irks me.

Room Tip: request a high numbered room to be closer to the elevators.
See more room tips
  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RYonemura, Public Relations Manager at Holiday Inn & Suites Columbia - Airport, responded to this review, October 22, 2012
Thank you so much for your review and sharing some of the ways that we can improve our overall guest satisfaction. We did note that on the evening of your stay we had a large Annual Chamber Gala and the parking was limited at the time of your arrival. While we don't have events of that size often it is important to us to make certain our hotel guests have access to check-in and check-out with ease. We will work to keep this in mind for future events. Our in room dressers are designed to hold refrigerators but as an eco-friendly property we chose not to put refrigerators in every room - we have since added more and will continue to add this amenity for guests who would like it.
Our restaurant management team has also shared your review - our 10% off voucher is given to hotel guests to provide them with a lower rate on our breakfast buffet and omelet bar. We provide these programs for convenience and our service should never be less than exceptional. Please except our apology and know that we have every intention of ensuring that our staff learn from this review and move forward providing future guests with great food and service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Graham, North Carolina
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 22, 2012

Reserved three rooms and had an overall good experience. Ate a late dinner in the sports bar downstairs, and food was very good and reasonably priced. Rooms very clean and most of reception staff were pleasant. Only minor hiccup was the air conditioning was broken in one of rooms. We asked that it be looked at while we were out for the afternoon, but it obviously wasn't. However, they did move him to another room that evening.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Albany, Ohio, United States
Senior Contributor
41 reviews 41 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed July 23, 2012

We recently stayed for our family reunion and took up many of the hotel's rooms. The staff was very welcoming and hospitable for a large crowd. The hotel has been remodeled and I was pleased with the cleanliness of the room and bathrooms. The lobby was large enough to gather several family members at a time. My only disapointment was the size of the pool area. It was small as was the lounging area around the pool. Overall, this is a great and affordable option in the Lexington/West Columbia area.

Room Tip: Rooms facing the pool have a horrible view to a vacant hotel next door.
See more room tips
  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 15, 2012 via mobile

Our only problem was that the breakfast buffet that should have opened 6:30 wasn't ready until after 7. It put a kink in our travel plans. But the room was gorgeous, very clean and modern decor. Loved the hotel. We will stay here again, but we may just eat at waffle house next time.

  • Stayed July 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kentucky
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
Reviews in 20 cities Reviews in 20 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 25, 2012

I stayed at this hotel since it was near the Lexington Medical Center where my daughter had her baby. Checked in after midnight without a reservation and was still treated very curtiously by staff members. Room was very clean. Loved being able to use the elevator instead of having to carry my luggage upstairs by myself. Desk staff always greeted me as I came in the door. Hotel restaurant was very slow with orders. I waited almost 45 minutes for my dinner. I asked the manager if my order was lost, and he personally brought it out less than 5 minutes later and comped a free dessert. Would definately stay again.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lewisburg, West Virginia
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed June 21, 2012

For a holiday inn, this is top of the line. If you control your heat/ac with a remote, you know you are in a newer hotel. Everything is new and extremely nice. Its geared to energy efficiency. I honestly believe this property could pass for a low end 4 star hotel. The front desk staff was also EXTREMELY nice. The housekeeping could use an upgrade. Our room was disgusting!!! And that is hard to do in such a new property. For example, poop stains on the shower curtain, dust everywhere, specs of toothpaste all over the bathroom mirror, brown stains on the duvet, stains on the throw. This hotel could be one of the best holiday inns' in my opinion, if they could just get someone to clean it. BTW, do NOT eat at the hotel's restaurant. There were 15 people in the restaurant when we ate at MAX. We were there over 2 hours!!! Average food, expensive prices, SLOW SERVICE. It is nice and new however.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Holiday Inn & Suites Columbia - Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn & Suites Columbia - Airport

Address: 110 McSwain Drive, West Columbia, SC 29169
Phone Number:
Location: United States > South Carolina > West Columbia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 11 Hotels in West Columbia
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn & Suites Columbia - Airport 3*
Number of rooms: 122
Official Description (provided by the hotel):
At Holiday Inn & Suites Columbia-Airport, one of our top priorities is ensuring a cleaner, healthier environment for our guests, employees and future generations by implementing environmentally responsible practices in every aspect of our hotel, from the original design to the day-to-day operations.Opened on Earth Day, April 22, 2010, our property is South Carolina's 1st full-service eco-friendly hotel. The property achieved Leadership in Energy and Environmental Design (LEED) Gold certification in 2012 and was titled Best Of South Carolina. Our green hotel located in Columbia, SC is not only safer and more healthy for guests and employees, but also for our community. The 122 room hotel has incorporated features that include a state-of-the-art ventilation system to improve air quality, energy recovery technology to temper outside air, rain water harvesting, tank-less hot water heaters, use of low emitting volatile organic compound (VOC) paint, adhesives., carpet, high efficiency fixtures and traction elevators designed for high energy efficiency. Owned by Capital Hospitality, LLC. and operated by Courtesy Management Inc. of Orangeburg, Holiday Inn & Suites Columbia-Airport looks to meet the increasing demands of guests who appreciate an environmentally focused design as well as high level of service. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Travelocity, BookIt.com, Orbitz, Priceline, Expedia and Hotels.com so you can book your Holiday Inn & Suites Columbia - Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn & Suites Columbia - Airport Hotel West Columbia
Holiday Inn And Suites Columbia - Airport

Owners: What's your side of the story?

If you own or manage Holiday Inn & Suites Columbia - Airport, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.