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“Not all bad but...” 2 of 5 stars
Review of Holiday Inn Oceanfront at Surfside Beach

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Holiday Inn Oceanfront at Surfside Beach
3.0 of 5 Resort   |   1601 N Ocean Blvd, Surfside Beach, SC 29575   |  
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Ranked #4 of 5 Hotels in Surfside Beach
Montreal, Canada
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“Not all bad but...”
2 of 5 stars Reviewed April 29, 2013

I have to rate it sub-average because they charged us a 6$/night resort fee. This is not a resort, it's a hotel. Sure, it sits on the beach, but the pool and beach access were closed during our stay. Sure, our room had a balcony, which gave us the nicest view (and hearing) of the hotel's rooftop and HVAC compressors. Even with the patio door closed we could still hear the loud compressors. We kept the fan during to be able to sleep (constant sound). They also gave us a room with 2 double-beds instead of a King or at least queen (we were travelling as a couple) and when we asked the front desk about changing rooms, they sounded annoyed by the fact they would have to send the housekeeping crew in case we soiled anything. The staff was polite, but made us feel like a bother. We ended up staying in the initial room because of their reaction, and the beds were really just "OK", not terrible but not comfortable either. Everything else was fine, typical average hotel. Clean bathroom and everything (faucets, etc) worked fine. The 6$ resort fee (unjustified, even more so since the pool and beach access were closed) and the bed situation is what sunk my rating to below-average.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHIOceanfront, Group Sales Administrator at Holiday Inn Oceanfront at Surfside Beach, responded to this review, May 15, 2013
Dear Sam B
Thank you for providing feedback regarding your recent experience. I want to express my apologies for any inconvenience you may have had. The $6 Resort Fee we have is used to help cover amenities such as internet access, fitness center usage, parking, and a daily newspaper.
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230 reviews from our community

Traveler rating
    63
    73
    48
    21
    25
See reviews for
80
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11
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
  • English first
  • French first
  • Any
English first
Fuquay-Varina, North Carolina, United States
1 review
5 of 5 stars Reviewed April 27, 2013

We had our church retreat at Holiday Inn Surfside and it was great, The staff were great and very helpful, all of church members and friends are ready to return again. Our rooms were clean and very spacious, the food was excellent and on time. As we were booking our retreat all of the staff in the sales dept. was excellent and very, very patient with us!!!!! I would recommend this hotel again as we know that we will be returning next year!!!!

Tonya B.

Room Tip: choose oceanfront and great area not too busy!!
See more room tips
  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHIOceanfront, Group Sales Administrator at Holiday Inn Oceanfront at Surfside Beach, responded to this review, May 1, 2013
Dear Tonya B.
Thank you so much for taking the time to post your comments on our Trip Advisor page. Travelers these days really utilize reviews in helping them choose where to stay. We are so happy to hear your group had a great stay with us! Our mission is to provide you with excellent and comfortable accommodations at a very high level of guest service. Thank you for the positive comments about our property and our Staff. We look forward to seeing your group next year!
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Bethesda, Maryland
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 26, 2013

This is a wonderful hotel right on the ocean with a good restaurant. The view is fantastic and we had an upgrade so we had an oceanfront view. The restaurant had great vegetarian fare. Our favorite thing was the ocean view. Plus there is a place called Murrells Inlet with the best seafood my husband has ever had. Great visit.

Room Tip: always ask for oceanfront.
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  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHIOceanfront, Group Sales Administrator at Holiday Inn Oceanfront at Surfside Beach, responded to this review, May 1, 2013
Dear JoanHurley
Thank you so much for taking the time to post a review of our property. We are so happy you enjoyed your stay with us and enjoyed our Shoreline Restaurant. The Oceanview is definitely one of the highlights of our property. We hope to see you again very soon!
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Morganton, North Carolina, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 11, 2013

We checked in March23-25th. My mother reserved the room with her travel points she receives from staying at these hotels so frequently with her job. She was told by the staff the week before our arrival that this room would be oceanfront, it was not. I could understand if the hotel was full & there were a lot of paying customers, this was not the case. The weather was cold & rainy, the hotel probably wasn't half full. Also, fifteen minutes after checking into our room our bathroom light stops working. Maintenance man fixes it, within the hour the light will not turn back on. We waited twenty minutes & decided to go to the desk. I told the guy working that we still did not have light & I just wanted a shower after driving 5 hours to get here. He rudely told me that the maintenance man was probably waiting upstairs for me, never offered to switch our room. Bathroom sink had not been properly cleaned. My mother is a platinum member of this hotel & we have always enjoyed staying at them. The manager told her we could get our things & check out if we weren't satisfied. Lack of consideration is the reason she now takes her business elsewhere.

Room Tip: Go somewhere else
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHIOceanfront, Director of Sales at Holiday Inn Oceanfront at Surfside Beach, responded to this review, April 19, 2013
Dear Cheryl S...

We are sorry to hear you were unhappy with your recent stay at the Holiday Inn Oceanfront @ Surfside Beach. It is our mission to upgrade our Priority Club Members whenever possible, unfortunately we were unable to upgrade you to an oceanfront room due to lack of availability during your dates of stay. Your stay was during Easter Week/Spring Break, and all of our oceanfront rooms were already reserved. Reservations using Priority Club points are always booked into our cityview rooms and upgraded when available. We apologize for the issue with the bathroom light; we have addressed this issue with our Maintenance Staff and with the Manager on Duty.

We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I’m sorry you received service which was unacceptable. I appreciate your feedback as this is our best resource for improving guest’s services. We hope you give as a chance in the future to show you how great our hotel is.

If there is anything we can do to make your next stay more enjoyable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Stephanie Decatur
Director of Sales 7 Marketing
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Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 1, 2013 via mobile

Had several problems first at check in and when my wife and I looked for the guest menu in the guest directory in the room there wasn't any. We requested one from the front desk it took an hour before we got one. We ate several meals in there restaurant all which were very good. I think management needs to turn it up a notch and they're ratings would go up.

  • Stayed April 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Oceanfront at Surfside Beach, responded to this review, April 15, 2013
Dear kevwalsh,

Thank you for your feedback. I'm glad you liked our convenient location. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I’m sorry you received service which was unacceptable. I appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show you how great our hotel is.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Jaime W
Case Manager
IHGCare
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Redding, Connecticut
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 30, 2013

My wife, myself and our Border Collie,Polo, just returned from a terrific 4 day stay at the hotel.
We had a beach side room, 2nd floor, next to the ice machine and you could not have had a quieter room - the only noise was from the waves breaking upon the beach when we opened
the sliding door to our deck.
The room had a new flat screen lcd, wifi, and a pretty good choice of tv channels.
Queen bed that was very comfortable, 4 good pillows, fridg and micro.

Everyone who works there was kind, friendly and attentive to us and the boy.
The area that they are located in,Surfside Beach, is so nice that my wife fell in love with the area and we bought a house while there.

If you want the hustle and bustle of M/B then you can go down the road a few miles, but, if you are like us and wanted a bit of quiet on a beautiful beach...Holiday Inn at Surside, dog or no, is the spot.

Room Tip: Do yourself a favor and get the ocean side room - it's worth the small extra cost. Hey, you are...
See more room tips
  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHIOceanfront, Group Sales Administrator at Holiday Inn Oceanfront at Surfside Beach, responded to this review, April 2, 2013
Dear rob and karin m,
We really appreciate you taking the time to post a review on our property! I am very glad our hotel, staff and location fit the needs of your family. We are so proud of the outstanding staff we have that truly understand what delivering superior customer service means. I look forward to passing your feedback on to the staff. We hope you will stop by and visit us again, our Shoreline Restaurant and Tiki Bar are open to the public.
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Burlington
1 review
5 of 5 stars Reviewed March 27, 2013

We traveled as a team (65 of us) from March 14 - 18. From the starting of planning this trip in November everything ran very smooth. Lauren in Group sales is fantastic. Anything I needed assistance with, questions ect she was very prompt to assist me. Upon arrival the staff was very helpful (checking in 65 young adults at once is never easy) it went smooth and everyone was quickly in their rooms. The staff is amazing! Front desk Cody was fantastic he was very accommodating, anything we had questions on he was honest and did his best to help us out. I didn't get the name of the girl on staff in the evening but she was great as well. Staff was all very friendly from front desk, cleaning staff, security, maintenance ect. Wish it was a bit warmer so we could fully enjoy the beach, pool ect... but we made it work. Hotel and Room are very clean; food at restaurant was very tasty and good service. Overall we would highly recommend this hotel and will be back!!

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHIOceanfront, Group Sales Administrator at Holiday Inn Oceanfront at Surfside Beach, responded to this review, April 2, 2013
Dear Cari-Ann Y,
Thank you so much for your kind words & for taking the time to write them! We really value your feedback. I look forward to passing them on to our staff. I hope we see your group again on a return visit & thanks again!
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Additional Information about Holiday Inn Oceanfront at Surfside Beach

Address: 1601 N Ocean Blvd, Surfside Beach, SC 29575
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Surfside Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in Surfside Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Oceanfront at Surfside Beach 3*
Number of rooms: 133
Official Description (provided by the hotel):
The Holiday Inn Oceanfront at Surfside Beach is located just minutes south of Myrtle Beach, SC and minutes from the many Myrtle Beach attractions, including Myrtle Beach Boardwalk, Broadway at the Beach, Family Kingdom Amusement Park, and much more. Situated on Surfside Beach, walk out the door of our hotel to the beautiful beaches of the Atlantic Ocean. Our Surfside Beach hotel offers the comforts of home including spacious guestrooms, complimentary wireless internet access, on-site fitness center, business center, and outdoor pool and whirlpool overlooking the ocean. For your dining pleasure, our Shoreline Restaurant, Tiki Bar, Tiki Hut (seasonal) and Scoops Ice Cream Parlor (seasonal) offer a variety of food and beverage. ... more   less 
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Also Known As:
Holiday Inn Oceanfront At Surfside Beach Hotel Surfside Beach
Holiday Inn Surfside Beach
Surfside Beach Holiday Inn

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