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“4 Star? Not!” 2 of 5 stars
Review of Surfside Beach Resort

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Surfside Beach Resort
2.5 of 5 Hotel   |   15 South Ocean Boulevard, Surfside Beach, SC 29575   |  
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Hotel website
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Hotel amenities
Ranked #1 of 5 Hotels in Surfside Beach
Certificate of Excellence 2014
Lithonia, Georgia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“4 Star? Not!”
2 of 5 stars Reviewed July 16, 2013

I usually don’t write reviews because I realize how detrimental they can be for a business. In a recovering economy all business’ deserve a chance to thrive and I don’t wish to play a part in any company’s demise. Nonetheless, it’s equally important for business to do their best with the products, accommodations, or services they provide. So, this time, I could not resist helping the next person to prevent making a decision which could possibly destroy their vacation. I love to travel, I love to use Trip advisor, and I trust the opinions of other travelers. This is a place where I’ve grown to expect honest reviews and I’ve never been misled until now. After this experience, I will forever be skeptical about reviews. I'm writing this review because I need people to understand what they are getting themselves into before they go. With that said, 4 stars to me means a more luxurious experience- even at the beach. For the first time, I cannot help wondering what other reviewers are comparing this hotel to, when they give a 4 star rating. This hotel is not 4 stars, not even close, and should not be advertised as such. Actually, it should be against the LAW for the owners to call it a resort. It is NOT a resort, and the claim to be anything other than a motel is extremely misleading. In addition, they have the audacity to charge a resort fee, which is comical. I would say this hotel is tolerable at most and that is stretching it. The staff was great! Very friendly! If I were rating them, it would be 5 stars. However, they don’t make up for the hotel. Just imagine, an very old, dusty, damp and moldy space, that someone tried to refurbish. But they didn’t do a good job, nothing more than slapping new stuff on top of the old. After a while the old stuff starts to uncover. This is Surfside Beach Resort at its best. It’s even more crazy that this hotel sits in the middle of a very nice beach house community, with a nice pier, several shops and restaurants! If I owned a house there, I would start a petition for the hotel to be torn down and rebuilt. I mean, it just seems that this hotel has to bring down property value. For the 3 days my family and I stayed here, I found myself rushing our vacation, just so we could get home, because I was so uncomfortable. Even the kids were disappointed. The pool is more like a large Jacuzzi because not only is it small in comparison to most pools, so there is no swimming room, it was always warm and dirty. I would not go back even if somebody gave me a room here, as a gift. Needless to say, I would not recommend it. Instead, rent one of the beach houses in the area.

Room Tip: Don't get a room here.
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  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phil V, General Manager at Surfside Beach Resort, responded to this review, July 18, 2013
Thank you for your recent review of the hotel. We appreciate your comments as they help us to continue to improve our product and service. We are especially glad that our associates provided outstanding service for you.
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443 reviews from our community

Traveler rating
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176
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (147)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Ohio
1 review
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 15, 2013

As a large family who do vacations together we are nervous when picking out a house, area that will accommodate the needs of all. Five adults, 7 kids, 3yrs to 18, We couldn't have asked for a more suited house. We used Old Colony Realty, House was large, private pool, next to so many nice resturants and shops. We choose to rent a golf cart, was best thing we could do, with teenagers that get bored quickly we set up times for them all to take turns. There was enough shops for the kids, bars with patio setting for the adults, and a great porch for Grandma to just people watch. Neal and Pam's was the most friendly bunch of people, the food was great and the nightly entertainment was awesome. We will be back! And going up to Myrtle , Broadway on the Beach , putt putt was only minutes up the road. Fantastic!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phil V, General Manager at Surfside Beach Resort, responded to this review, July 18, 2013
Thank you so much for your recent comments. We are so glad you enjoyed your time in Surfside Beach.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville, TN
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 13, 2013

Wow, was worried when I found out that we were staying in Surfside Beach, but will be back. Very nice stay, the hotel was nice and the staff wonderful. Very clean, great view, staff was smiling and very helpful. Coming from a tourist town to visit another, sometimes you get nervous, but was truley enjoyable. Will be back!!!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phil V, General Manager at Surfside Beach Resort, responded to this review, July 16, 2013
We really appreciate your recent review of the hotel. We are so glad you have found out the secret of Surfside Beach, the quiet, uncrowded, family friendly alternative to the busier parts of our area. Located in the center of Surfside, we are close to all both here and in Myrtle Beach, just minutes away. We look forward to your next visit.
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Sc
Top Contributor
102 reviews 102 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed July 11, 2013

We stayed recently at the Surfside Beach Resort after attempting to obtain reservations at hotels closer to Georgetown, SC during the weekend after the 4th of July. The area and beach are ideal for families, reunions, and couples for a few days vacation. There are plenty of local restaurants and t-shirt stores that are appealing to your curiosity. The beach and adjacent pier complete what a beachside resort should be. There is also plenty of parking and the front desk personnel were amiable and competent toward customer service.

The downside: small pool area; the rooms are average at best. The interior is dated and our room appeared dim, faded and small. The bathroom sink is actually outside the bathroom/shower area. The shelf above the bar to hang your clothes was dusty and obviously had not been wiped down for several days/weeks (?). The bed mattresses are fairly comfortable but if you are use to both high quality fiber and thread count sheets, you are out of luck here. It's just the basics.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phil V, General Manager at Surfside Beach Resort, responded to this review, July 13, 2013
Thank you for your recent review of the hotel. It is the comments of our valued gusts like you that help us to continue to improve our product and service. We will continue to review these with all of our departmental associates.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 11, 2013

Wasbooked at another hotel that I was very dissapiinted with. Called SSBR and they had a room available. This was our second time staying here. And it wont our last. The 2 employees I mainly dealt with was Ruby and Kacie. Both were very pleasant and freindly.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phil V, General Manager at Surfside Beach Resort, responded to this review, July 13, 2013
We are so glad we were able to help save your beach visit. We are also proud of the 2 associates that were so helpful. Call us or check on line at our web site for your next visit for a great deal.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Steubenville, Ohio
Top Contributor
109 reviews 109 reviews
23 hotel reviews
Reviews in 38 cities Reviews in 38 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed July 9, 2013

We have been coming here for the past 5 years now and have always had great service and clean rooms! We will continue to visit! There were 4 of us in the room and had two double beds and a great balcony view of the pier and ocean!

Room Tip: Request and ocean view room with a balcony from a high floor for the best views!
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  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phil V, General Manager at Surfside Beach Resort, responded to this review, July 13, 2013
Thank you so much for your survey responce. We are so glad our associates met you guest service and cleanliness needs. Hurry back, we look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 9, 2013

My family of 5 stayed here the week before July 4, and had a great time (even with the rain)! The hotel has recently been renovated in lovely colors. We stayed in the extended room -- well worth the extra $20. We could have easily fit a double blow-up mattress there if we needed it. The space was great and gave us room to spread out. The folks working the desk were friendly and helpful, and got us a room right next to our friends. The best thing about this hotel by far is the LOCATION! You are literally steps from several great restaurants, surf shops, ice cream stores, and beach bars. Scotty's beach bar is a blast; live music and affordable cocktails. You can sit on the deck and watch your kids swim in the hotel pool. The pier is fun too and we had a great time fishing. If you are looking for an affordable place to stay that is clean, right on the beach, and walking distance to everything, this is the place for you.

Room Tip: Go for the extended room -- it is very large.
See more room tips
  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phil V, General Manager at Surfside Beach Resort, responded to this review, July 13, 2013
We appreciate your comments about the hotel, because it is all about location. We are right on the beach within walking distance of nearly everything you could need, including the fishing pier. We look forward to hosting your next Surfside beach vaction.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Surfside Beach Resort

Address: 15 South Ocean Boulevard, Surfside Beach, SC 29575
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Surfside Beach
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Surfside Beach
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Surfside Beach Resort 2.5*
Number of rooms: 161
Official Description (provided by the hotel):
Surfside Beach Resort is ideally situated in the center of Surfside Beach, South Carolina, and overlooks the beautiful Atlantic Ocean with 161 tastefully decorated ocean view rooms. All rooms were recently renovated in 2011. ... more   less 
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Also Known As:
Surfside Beach Hotel Surfside Beach
Days Inn Surfside Beach
Days Hotel Surfside Beach
Surfside Beach Days Inn

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