We booked this hotel a month before and also called to confirm a few days before. Unfortunately they messed up the day and did not have the correct day booked. We had to wait for them to get the room ready. When we got into the room, the nonsmoking room had an overwhelming odor of smoke. One of the beds was broken and unusable, and the toilet ran all night long. When we told them the next morning, there was no apology just a thank you for letting them know. We were very disappointed and will not be back.