I'd like to start by saying they have a very trustworthy cleaning staff. We never leave are valuables out and we always ask for no service to our room. This time we asked for more towels and they were delivered while we were out. This one time, we forgot to lock things up. We left a sony camera, our lap top, our camcorder and a $100.00 bill out in the open. When we returned, everything was just were we left it. Thanks much to the cleaning lady and I hope you get recognized in some way for this. Room 813 on the oct 13th- 15th.
Other wise the hotel itself was so so. It was nice and quiet. We had a clean room. The staff was friendly. I missed a few things, like an ironing board and iron. I was very upset that we could not leave our balcony door open in our NON smoking room, because all around us the smoke from others smoking on there balcony's came into our room. The bed was comfortable, but the pillows were not. The garage was closed and not available for use. The elevators were a bit scary to get in, we chose to walk the stairs a lot. The hot tub was clean, but more like bath water than a hot tub. The way to the beach was easy and clean. The decor was.....well.....cheap. I think our headboard was made out of plastic. All in all it was good for what it was, just don't think any kind of luxery.
Ask for a king size bed room near the ocean. Non of the rooms are ocean front, but we had a decent o...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 17, 2012
Thanks for recognizing our staff in your review. The Surfside Beach Resort opened in 1987 and we still have housekeepers that worked here that very first day. It is rare to find a staff with more than a few years at the same property these days. That is a testament not only to their honesty but also to their terrific cleaning capabilities. While we are an older property we work very hard to maintain it and will continue to do so. We are working to improve the elevators and other areas that still need updating. Our wireless internet system is undergoing a complete overhaul and will be state of the art very shortly. We hope you will come back to stay with us again as we feel we offer one of the best accommodation values along the Grand Strand.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.