While the incident today was actually at the brand new Garden City Beach location, the same thing has happened in the past at the Surfside Beach location. That plus the fact that the new location does not even have free listings on the Internet yet, is the reason I'm posting this constructive conviction (vs. destructive condemnation) here. I'm talking about the waitress not telling the customer that something they are about to order has an "up charge", and having the excuse later that "It's on the menu as an up charge". I'm hoping that the Eggs Up Grill upper management reads this and instructs all their managers at the individual restaurants to instruct all their waitresses to say "There is a small up charge for that." Right now, it appears that rather than putting the responsibility of having proper pricing expectations on the server and the menu, it is put solely on the early morning's customer's brain to read every word on the menu and have it memorized. I probably am wrong about my assumption now when I say that it almost appears as if the upper management of this local restaurant chain actually wants people to be mislead, so as to marginally increase profits, and the server's tips (over a year's time). The truth is most customers don't want to appear as "cheap", or create a "complaint environment" in the restaurant, so they just go home not having that "warm and fuzzy" feeling about the restaurant. Please, upper management, have strict instructions that are checked up on, and enforced, so that you "over-deliver" on customer service. My wife and I can easily afford the incremental extra charge, but some people may not like getting a higher bill than they expect in this economy. Oh, and the portion size of the corned beef hash at the new store was much smaller than the portion I got at the Surfside Beach location a while ago. I don't know if they've cut back the portion size, or if it is arbitrarily done, but the new smaller portion did not seem worth the price, IMO.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.