I'm an RN travel nurse who accepted a 13-week contract with Tuomey Regional Medical Center in Sumter, SC in August 2007. This was a "fast-start" position (I was needed immediately), so my apartment that my travel agency was preparing for me was not ready yet. My husband and I were told we'd have to stay in a hotel overnight. No problem. My agency said they found a hotel that was literally within walking distance of the med center where I was starting my new assignment....Ramada Inn of Sumter. My nursing agency booked the room for us & paid for it for us since our apt was not ready. We walked straight to our room with room key in hand, no paper work...all was already taken care of. Very good, so far.
Wow...what a bomb! Our room was dark & damp. There was coffee cups, but no coffee maker (stolen?). The hair dryer didn't work. And the wall that the commode was on appeared to have a dark brown smear above the toilet that looked just like feces. All that, I still wasn't going to say anything.
But the following morning this took the cake....I was in a hurry to get to orientation at the hospital. My husband hurriedly went to turn in the room keys & grab a cup of coffee (since we had none in our room) at the hotel front desk. The lady at the desk asked my husband for the room receipt. My husband said he didn't have one...that I was a travel nurse and my agency took care of all the paper work. She said that "rules were rules" and if he could not produce a receipt, that she couldn't give him anything to drink. He said that he just wanted a cup of black coffee because our room had no coffeemaker in it. No dice. Now here's the clincher.....Ramada's marquee right outside the motel proudly claimed FREE HOT BREAKFAST for their customers. Yet, my husband was not allowed ONE CUP OF BLACK COFFEE? He even asked her to look up our names in the computer to verify the information & that he was a paying customer, and she told him she "didn't have time for that". Now this was at 7:50 am...there was no other customers around. Not busy check-in/check-out time. There was no other customers around!! Terrible, terrible, terrible customer service....never again!!
Bottom line....we spent 13 weeks in Sumter & had an overall WONDERFUL experience. Great people, true Southern Hospitality!!! Wonderful everywhere...even my job.....EXCEPT for the Ramada Inn. It was truly the only bad thing we had happen to us the whole time....and it was on my first night ever in Sumter!
Save your time and money....stay somewhere...ANYWHERE else. Luckily for us, it was free.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
This hotel was purchased by a new owner and LLC the latter part of 2011. We had nothing to do with the condition of this hotel prior to that date. It is now an Econo Lodge by Choice Hotels and very much improved, with constant upgrades.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.