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“Outstanding Hotel for Groups and Individuals” 5 of 5 stars
Review of Hilton Garden Inn Rock Hill

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Hilton Garden Inn Rock Hill
3.0 of 5 Hotel   |   650 Tinsley Way, Rock Hill, SC 29730   |  
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Ranked #2 of 22 Hotels in Rock Hill
Ladson, South Carolina
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Outstanding Hotel for Groups and Individuals”
5 of 5 stars Reviewed July 31, 2014

This is a wonderful property our family members used as part of our 2014 reunion. The hotel is stylish, clean and has an attentive team who are so friendly. Conveniently located near shopping and lots of food options. An outstanding place for groups and individuals.

Room Tip: The deluxe room gives you even more space.
See more room tips
  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinAtkisson, General Manager at Hilton Garden Inn Rock Hill, responded to this review, August 5, 2014
Thank you for your feed back concerning your recent stay with us. We take great pride in our facility and service. I am pleased your reunion went well. I know the staff really enjoyed interacting with your group. Thank you for your great comments concern our property and team. We hope you will consider us again for your next reunion. Thank you for your business.
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240 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
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English first
Pittsburgh
Senior Contributor
47 reviews 47 reviews
30 hotel reviews
Reviews in 26 cities Reviews in 26 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed July 26, 2014

As Hilton Honors members, we selected this hotel because of other excellent experiences with Hilton Garden Inns as well as for its location on the side of I-77 in South Carolina on our way home from Florida to Pittsburgh.

There were many good things about this hotel... Obviously, the location is excellent for travelers. The hotel is well-maintained and it is very clean. There are many restaurants in the area (several within walking distance), and there is a restaurant and bar onsite, which is open until 10:00 pm.

We rented a junior suite with bathroom, small living room with easy chairs, pull-out sofa bed, microwave, refrigerator, and flat screen TV, and a bedroom area with two queen-sized beds and a second flat screen TV. While the unit itself was quite spacious, the beds were very tight. There wasn't room between one of the beds and the window wall with air conditioner to get out of the bed. This was awkward. I also found the mattresses to be on the unusually firm side.

But really, my only major complaint was that there was at least one family reunion going on in the hotel (despite our stay being a Sunday night), and this group took up ALL of the public areas of the hotel. The pool was more than full on Sunday evening, so we didn't try to use it. The lobby was also full with a private birthday party for one member of the family on Sunday night, so it was difficult even to check in. It was very loud in the lobby. Monday morning, we tried to eat at the restaurant in the lobby, but again, the same family had every single table and chair taken. I would've expected that for a group of this size, the hotel would've used its ballroom or a meeting room to accommodate all of the reunion members, so that other full-paying guests could also utilize the hotel's facilities.

We probably just hit the hotel on an unlucky day, but despite that, I probably won't return. It really wasn't pleasant.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinAtkisson, General Manager at Hilton Garden Inn Rock Hill, responded to this review, August 5, 2014
Thank you for your response. I am aware of the exact Monday morning in question. I can assure you that this was not a normal Monday. We did have a large group departing by bus that morning and due to the rainy weather they had to all congregate inside. Because of this the lobby area was extremely busy. I apologize for the lack of space. I know our staff worked very hard to make sure all guests were taken care of. That being said the lobby is normally a very relaxing place to enjoy a cup of coffee and a fresh cooked to order breakfast. Your business is very important to us and I hope you will give us another try the next time you are in the area.
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Gainesville, FL, USA
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
Reviews in 21 cities Reviews in 21 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed July 24, 2014

This was our second stay at his property (the first was about a year ago). Now, as then, everything ran very smoothly, from making the reservations to checking in to getting a late meal at the cafe (a tad on the slow side, but not excessively so). Its relatively convenient location to both I-77 and Winthrop University are also advantages to staying here.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinAtkisson, General Manager at Hilton Garden Inn Rock Hill, responded to this review, August 5, 2014
Thank you for your review. A well oiled machine is exactly our goal. Efficiency is the name of the game. We want our guests to enjoy a clean comfortable room and outstanding service. I am happy you enjoyed our property and staff. Thank you for your positive comments. I will absolutely pass them along to our team. Thank you for choosing Hilton Garden Inn and we look forward to serving you on your next visit.
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Pittsburgh
Top Contributor
66 reviews 66 reviews
29 hotel reviews
Reviews in 22 cities Reviews in 22 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 24, 2014

Have stayed many times at this property and each time have a very enjoyable stay. Staff from previous stays has changed over but I found the service to be very good and always friendly.
Enjoyed having night service for beverages and food after work. Didn't have to go anywhere else which was nice. Rooms are quiet and well kept and very clean. Looking forward to next stay.

Room Tip: All rooms seem to be good but the two room suites offer more room and additional working space.
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  • Stayed May 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinAtkisson, General Manager at Hilton Garden Inn Rock Hill, responded to this review, August 5, 2014
We are so pleased to be your go to hotel property in Rock Hill. Thank you for you feedback and the wonderful comments. Your scores a comments carry a lot of weight because of your repeat stays. We are working hard everyday to provide the best home away from home comfort and service. Thank you for your business and for your loyalty. Safe travels.
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Burlington, United States
1 review
5 of 5 stars Reviewed July 20, 2014

this hotel is excellent to stay in, from cusomter service to the amenities. It is close to the interstate so ask for a room as far away as possible if you are a light sleeper. Also, internet service seems to disconnect on a regular basis. Otherwise everything is great about this place from the staff and service to the pool.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinAtkisson, General Manager at Hilton Garden Inn Rock Hill, responded to this review, August 5, 2014
Thank you for taking the time to review your recent stay with us. Your scores and comments are very important to us. We are always looking for ways to improve our service and the experience for our guests. Thank you for your positive comments. Your business is very important to us. I hope the balance of your stay was pleasant and we look forward to serving you on your next visit to the Rock Hill area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dandridge, United States
1 review
5 of 5 stars Reviewed July 14, 2014

I normally have good expierience when I stay at all Hilton Hotels when on bussiness, But this one was especially nice. My fiancee accompanied me on this occasion and due to an accident she was in a wheelchair. The staff at the Rock Hill Garden Inn was fantasic. They were very helpful to her while I was working they made sure to take good care of her. They held open doors, extra towels for her to wash, extra pillows for comfort, etc.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinAtkisson, General Manager at Hilton Garden Inn Rock Hill, responded to this review, August 5, 2014
Thank you for reviewing your recent stay with us. Your scores and comments are very important to us. We are always looking for ways to improve our service and the experience for our guests. Thank you for your wonderful comments. I will absolutely pass them along to the entire team. We hope that your fiance's recovery goes smoothly and that she is back on her feet soon. I hope your stay was pleasant and we look forward to serving you on your next visit to the Rock Hill area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Freeport, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 9, 2014

We usually love staying at Hilton properties, but thanks to the Rock Hill Hilton Garden Inn, we're done. My husband made a reservation by phone on June 18 for a trip July 2-5. On July 1, we got a phone call advising us that the reservation would not be honored because there was a "miscommunication" between the hotel and a travel agent about a block of rooms that resulted in some rooms being double booked. Now, this phone call happened at 5:00 p.m. the DAY BEFORE check-inn for a reservation over the 4th of July holiday with a large sporting event happening. After several phone calls to the hotel, all we got was "Sorry. I can give you some phone numbers for other hotels, but that's all I can do." We requested a phone call from management - never happened. We contacted Hilton who advised we would have a reply with 72 business hours - never happened. Fortunately, my husband and son were able to get a reservation at a competitor, they had a lovely stay, and my son advanced to an additional event. On our trip to Houston, we sure as heck aren't staying at a Hilton - there's no way to trust that a Hilton reservation is really a reservation.

  • Stayed July 2014, traveled with family
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Rock Hill

Address: 650 Tinsley Way, Rock Hill, SC 29730
Phone Number:
Location: United States > South Carolina > Rock Hill
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Rock Hill
#2 Family Hotel in Rock Hill
#5 Romantic Hotel in Rock Hill
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Rock Hill 3*
Number of rooms: 127
Official Description (provided by the hotel):
The Hilton Garden Inn Rock Hill hotel in Rock Hill, South Carolina is in the Manchester Village business and retail center near I-77 and Dave Lyle Boulevard. Charlotte Douglas Airport and Uptown Charlotte are 20 miles away from our Hilton Garden Inn Rock Hill, SC hotel. Cherry Park, Winthrop University and York Technical College are a just a 5 mile drive from the hotel. A number of major corporate headquarters are located nearby Hilton Garden Inn's Rock Hill, South Carolina hotel. ... more   less 
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Also Known As:
Hilton Garden Inn Rock Hill Hotel Rock Hill
Hilton Rock Hill

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