Got Lisa on the phone. I asked for a ocean front room - not ocean view, confirmed that we could smoke on the balcony (some hotel won't allow this). We talked for awhile & she knew what I was looking for. No problem. Upon arrival, not only was it not ocean front, the room didn't even have an ocean view or a balcony! The only "balcony" was the walkway to a second story room (no elevator, luggage carts). When I told them there must be some mistake,someone started giving me my (entire) refund. Lisa showed up before we left & told me that, "The facility was entirely located on the oceanfront but I didn't say that the room was." She told me that we "could smoke on the balcony because you could...you should have known it was the walkway." I shook my head & told her that she knew exactly what I wanted & deliberately deceived me. Never having been there before, how could I know any of that? Their pictures are non-existant for a reason. Painted cinder-block walls...I will not ever stay there. Dump is a kind word for this facility. Save yourself some trouble and just pony up a little bit more and get a decent room with nice amenities, for goodness sake! It is vacation, you know! We ended up at the Landmark in Myrtle Beach and had a great experience!
If Lisa answers the phone - ask for someone else. She lies!
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