We have stayed at SouthShore Villas 3 times (but not in the last 2 years). The first 2 times we stayed there SouthShore Villas was new and therefore very clean but this year the unit we stayed in 904 was in horrible condition! When we arrived we noticed throw-up or something else very gross all on the side of 1 of the mattresses and box spring and on the carpet and on the undersurface of the comforter which had then been placed back on the newly made up bed and therefore was on the top sheet. I immediately called Grandstrand Resorts to tell them about it and ask that a new mattress and box spring be brought over as well as the carpet cleaned, comforter cleaned and sheets changed. They came and cleaned the carpet but the stain had been on there too long and did not come out. They changed the sheets and took the comforter away and did absolutely nothing about the mattress! Luckily we did not need that bed but there was a second bed in that room that we did need so someone had to sleep in there with a disgusting mattress. Also, we had to look for the tv remote and therefore ended up looking under the couch and under the cushions...big mistake. There was tons of old food under the cushions and couch. Keep in mind the cleaning people are supposeed to be changing the sheets on the sleeper sofas but there is no way they could have done that otherwise there would not have been food on top of the sleeper sofa because it would have fallen off when they opened the bed. The dining room chairs were all stained and the outdoor furniture was moldy. The toilet in 1 bathroom had been leaking from the tank for so long that the molding around the floor in the bathroom was rotten. One of the other toilets ran all the time. The dishwasher wheels fell off every time you pulled out the bottom rack. This unit was so poorly maintained that I feel sorry for the people who own it because Grand Strand Resorts is supposed to be taking care of it for them. I contacted Grand Strand Resorts by email 2 times to tell them how upset I was at the condition of the unit and they did not respond!
- Also Known As:
- South Shore Villas Hotel North Myrtle Beach