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“Nice condo, great view, staff needs customer service classes” 2 of 5 stars
Review of Mar Vista Grande

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Mar Vista Grande
3.0 of 5 Hotel   |   603 South Ocean Boulevard, North Myrtle Beach, SC 29582   |  
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Detroit, Michigan
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Nice condo, great view, staff needs customer service classes”
2 of 5 stars Reviewed September 25, 2012

I will start with the positive. I reserved a three bedroom 3 bathroom condo online. The photos on the website do not do the condo justice. It was beautiful. The room was clean and ready when we arrived.

Now on to the negatives. 1. I have come to expect that the basic necessities will be included in the price of the rental such as a roll of paper towel and a small bottle of dish liquid. 2. The website stated that they had activities for the kids, however when I asked about what planned activities they had I was told a) the activity girl didn't come in and they had no other activities planned on the weekend. b) We could go check out the fair down the street. 3. None of the staff looked happy. I am a very friendly person and I speak to everyone. They looked no stared at my husband and I like we were crazy. 4. The indoor/outdoor pool and jacuzzi were nice, however the lazy river needed to be cleaned and there were only a few float to use in it.

When I filled out the review for the hotel about my stay I was immediately contacted by a hotel representive who appologized for our troubles. I did appreciate that, which is the only reason I would consider staying there again.

Room Tip: Pick a high floor for a good view of the ocean.
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  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David D, General Manager at Mar Vista Grande, responded to this review, September 29, 2012
Thank you for your compliments on the unit. We are pleased to hear it exceeded your expectations. While dish soap and paper towels are not provided, we do provide shampoo/conditioner, body soap, facial soap, tissues, laundry detergent, and dishwasher detergent. I am also pleased to hear you were contacted for a follow up and all concerns were addressed immediately as promised. Thank you for your feedback and we look forward to seeing you soon!
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178 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
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English first
Charlotte, North Carolina
Top Contributor
57 reviews 57 reviews
3 hotel reviews
Reviews in 13 cities Reviews in 13 cities
168 helpful votes 168 helpful votes
5 of 5 stars Reviewed September 24, 2012

I’m thrilled to be staying oceanfront in Mar Vista 912 right now! Here’s a report on my wonderful morning in this contemporary vacation home:

While my family slept, I slipped into the kitchen, where everything is immaculate. I took OJ out of the incredible French-door fridge; popped bread into a stylish toaster; put the toast on a tropical-colored plate; set everything on a red, arty tray; placed the tray on the exotic granite countertop…you get it, I love the condo’s high-end stuff.

I considered sitting down at one of four leather stools at the breakfast bar. I also considered one of the six chairs at the big, glass table in the dining area. And, I was temped by the thought of sinking into the sumptuous sectional couch across from the largest TV I’ve ever seen. But…

I stepped through the floor-to-ceiling glass doors onto the balcony. There, I had my choice of two wood chaise lounges with thick cushions or a roomy outdoor table with four chairs. I sat at the table, and looked directly out on the white sandy beach and the gently rolling waves of the blue sea. On the beach, a couple waded in the surf, two runners jogged along the shore and one woman rode by on a bicycle. Cue the pelicans: As a group flew low above the water, I thought, “It can’t get better than this.”

Room Tip: They told me 912 was 100% remodeled by a professional interior designer this summer, and it shows!
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David D, General Manager at Mar Vista Grande, responded to this review, October 3, 2012
We are very happy you were thrilled with your stay at the Mar Vista Grande. From its gorgeous furnishings to breathtaking views, the Mar Vista Grande certainly offers the best in spacious, luxurious accomodations . We can't wait for you to come back and visit us!
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Converse, Texas
Top Contributor
76 reviews 76 reviews
65 hotel reviews
Reviews in 62 cities Reviews in 62 cities
155 helpful votes 155 helpful votes
4 of 5 stars Reviewed September 23, 2012

My husband had to use a few vacation days before the fiscal year ends on October 1. Since I really enjoy beaches, I suggested we take a trip to the Myrtle Beach area. A quick search online led me to book four nights at the Mar Vista Grande in North Myrtle Beach, South Carolina.

I chose to book at Mar Vista Grande for several reasons. It got very good reviews on TripAdvisor. It's located right next to the beach. It was reasonably priced. And it appeared to offer somewhat luxurious accommodations. Another nice thing about Mar Vista Grande is that instead of hotel rooms, you're actually renting a condo. Each of the condos at Mar Vista Grande have three or four bedrooms. We got a discount for renting a "one room" condo. What that meant is that the two extra bedrooms and hall bathroom were locked. We were provided a key that could open the condo and, I assume, the bedrooms, we were advised that if we did open those rooms, we would be charged for them.

Checking in

We pulled into Mar Vista Grande's garage and went to the fifth floor, which is where the rental/real estate office is located. A friendly woman took our information, issued us keys, and put a $100 hold on a credit card for incidentals. She explained that the regular key could be used if, after hours, we were locked out of our condo. She warned us not to lose the key, since if we lost it, it would cost $80. She gave us a handout that explained the policies and procedures at Mar Vista Grande as well as a parking pass and a coupon good for $10 off a massage at the spa.

We were assigned 810. I prepaid four nights. Check in starts at 3:00pm and check out is at 10:00am; these times are rigidly enforced.

First impressions

Our first impressions of 810 were pretty favorable. The first thing we saw when we opened the door was the hallway area where the two locked bedrooms and spare bathroom were. Walking past that, we were in the kitchen/living room area. A closet contains a washer and dryer.

The condo has a nicely appointed kitchen with a full sized refrigerator, range, dishwasher, trash disposal, and granite countertops. The kitchen has a bar with several bar stools, pleasant lighting, and a tile floor. The kitchen was stocked was plates, glasses, and silverware.

The carpeted living area had a large table and chairs, a leather fold out couch, a a large chair with ottoman, and a large flat screen television equipped with cable. The master bedroom and living room both having sliding doors that open to a large balcony which overlooks the ocean and the very pleasant beach.

The master bedroom had a king sized bed that was very high off the floor. There was a mirror, a dresser, two nightstands, and a smaller flat screen TV. A walk in closet had some extra pillows and blankets.

The master bathroom was outfitted with a large shower and a jetted tub. There was a small bottle of shampoo/conditioner and lotion.

There are two slimline telephones in the unit.

Impressions start to slip

Though we were initially somewhat impressed with the condo, our impressions started to sink when we noticed that one of the lamps hanging over the bar area needed a new lightbulb. The carpet was visibly very dirty and stained, though it did appear that someone had vacummed in the unit recently. When I happened to look at the top of the refrigerator, I noticed someone had left a disposable cup, lid, and straw up there. Who knows how long it's been there?

When it came time to go to bed, I noticed the pillows were full of polyfill and didn't smell good. The furniture was also a bit worn, stained, and in some cases, a bit beat up looking.

It's important to know that housekeeping staff members do not enter the condos to clean while the condo is rented. Instead, they replace towels. I suppose if we had gone to complain, someone would have done something, but we were too eager to go to the beach.

Other amenities

Mar Vista Grande has a very nice pool area with a tiki bar. The tiki bar was not open at all during our visit and we didn't use the pools. Nevertheless, there's an indoor and outdoor hot tub, an indoor and outdoor pool, and a lazy river. The pool area has plenty of lawn chairs. There's also a private entrance to the beach and a place to rinse your feet and legs before you enter the pool area.

There is also a fitness center and a spa, but we didn't use them.

Surrounding area

North Myrtle Beach is famous for being the place where Vanna White grew up. It's also famous for shagging... that is, the dance, not the sex act. There are plenty of bars and restaurants within walking distance of Mar Vista Grande. There are also a couple of grocery stores very within a couple of minute's drive of Mar Vista Grande.

Overall

Despite the lack of cleanliness in our condo, we had a really great time on our trip to the Myrtle Beach area. The people in that area are very nice, and friendly.

North Myrtle Beach is wonderful. We have decided this time of year is a great time to go to North Myrtle Beach because the weather during our visit was perfect; not too hot, not too cold, and not too crowded. The water was really nice, too-- clean, deep green, and full of fish!

The minor cleaning issues we experienced at Mar Vista Grande prevent me from awarding five stars even though we had a great time. However, I definitely think this property rates four stars for its reasonable rates and many conveniences. It was great to be able to wash our clothes, cook our own meals, and eat breakfast on a balcony overlooking the magnificent Atlantic Ocean.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David D, General Manager at Mar Vista Grande, responded to this review, October 3, 2012
While we are happy that your stay met your expectations on some levels, we are sorry you found other areas lacking. We love it when guests take advantage of our convenient location near many local area attractions and famous places. Our condos themselves are fully furnished so as to provide guests with everything they will need during their stay. We do apologize for the minor housekeeping issues and would have appreciated a chance to immediately correct them for you. We certainly hope you will revisit us in the near future!
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Charlotte, North Carolina
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed September 10, 2012

Beautiful property, rooms, service...definitely the most relaxing vacation we've taken! Parking was great, staff was wonderful, luxurious accommodations were a "dream home" away from home. Breath taking view, will never be happy staying anywhere else!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David D, General Manager at Mar Vista Grande, responded to this review, October 3, 2012
Thank you for making the Mar Vista Grande your "dream home" away from home--we are thrilled that you will never look anywhere else for your vacation destination!
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Kennesaw, Georgia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 7, 2012

This was a nice facility with plenty of pools and a nice lazy river. We stayed the week after Labor Day, so it wasn't crowded at all. The condo (we stayed in a 4 bedroom) had plenty of space and a nice kitchen. Overall, it was a nice place. With just a few improvements, however, it could be great. The kitchen needed to be stocked a little better. A big pot would have been useful. The carpet and furniture (specifically the kitchen chairs and the living room furniture) was dirty and stained. It probably isn't any dirtier than other hotel furniture, but they were light colors; seems impractical for a beach condo. Our biggest problem was housekeeping. The housekeepers themselves were pleasant. But the facility is extremely stingy with their towels! The housekeeper goes through the dirty towels to count them and then gives you back exactly that number in clean towels. You aren't able to just go down to the office to get more towels, you have to trade your old ones in. Come on! We weren't able to get more toilet paper when needed because they were waiting on a truck. We had to wait a day and a half to get more. They need to work on their costumer service skills here. We will probably not stay here again.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David D, General Manager at Mar Vista Grande, responded to this review, October 3, 2012
We are glad you found the condo spacious and that the amenities met all of your vacation relaxation needs. We are sorry to hear that you found some kitchenwares lacking. We are working on room inventories as we speak so we can make sure every condo includes all the basic housewares. We have no problem providing extra towels or toiletries per special request, and we apologize for the delay in receiving these items. Thank you for your feedback.
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Newport, Tennessee
Contributor
11 reviews 11 reviews
Reviews in 3 cities Reviews in 3 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed September 4, 2012

Visited Labor Day Weekend 2012. Amazing place to stay. Our condo 1516 (4 bedroom condo) was very clean, had very nice furnishings, and a great view. Although the pools are small, we always found a seat when we wanted one. Parking was also a pleasant surprise because we always found a nice spot on the ground floor. We will definately return for our vacation.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David D, General Manager at Mar Vista Grande, responded to this review, October 3, 2012
Thank you for your positive feedback on your amazing Labor Day stay at the Mar Vista Grande. We are happy you were pleased with the condo and our amenities, and we hope you come back to see us for your next vacation!
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Knoxville, Tennessee
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 1, 2012

Second time coming to the Mar Vista Grande, the first time was an amazing trip, not so this time. The unit was filthy when we checked in, complained to the front desk and they offered a $50 credit, in the MBR the sheets didn't the bed, in the 2nd bedroom the pillows smelled, the second day we came back and they hadn't left clean towels. Traveled all over and this is NOT a 4 star property, housekeeping was rude, we will not be back.

  • Stayed August 2012, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David D, General Manager at Mar Vista Grande, responded to this review, September 4, 2012
We are delighted to hear your first stay was amazing. Please accept our sincere apology for allowing you to check into a less-than-perfectly clean unit. Cleanliness is our number one priority and I am disappointed we underachieved on this occasion. Through our logs, I am grateful to find our staff was able to immediately address and rectify every concern. Also, please understand we do not tolerate any rudeness and have attempted to contact you for more details. Thank you for your feedback.
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Additional Information about Mar Vista Grande

Also Known As:
Mar Vista Grande Hotel North Myrtle Beach
Mar Vista Grande Hotel
Address: 603 South Ocean Boulevard, North Myrtle Beach, SC 29582
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > North Myrtle Beach
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
#2 Romantic Hotel in North Myrtle Beach
#3 On the Beach Hotel in North Myrtle Beach
#5 Family Hotel in North Myrtle Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Mar Vista Grande 3*
Official Description (provided by the hotel):
As a one-of-a-kind AAA Four Diamond accommodation in North Myrtle Beach, the luxurious Mar Vista Grande is everything you could want for your next beach vacation. This is the perfect beach resort for relaxing and soaking up the sun in a quiet beach atmosphere. Our comfortably spacious 3 and 4 bedroom condos are decorated with all the comforts of home perfect the for full family experience. With a host of thoughtful amenities, this makes Mar Vista Grande the ideal choice among beach vacation rentals. Such amenities include free wireless internet, free covered parking garage, indoor and outdoor pool, oceanfront tiki bar, fully equipped fitness center and much more. ... more   less 
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