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“Great night stay” 4 of 5 stars
Review of Hampton Inn North Myrtle Beach - Harbourgate

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Hampton Inn North Myrtle Beach - Harbourgate
2.5 of 5 Hotel   |   2112 Little River Neck Road, North Myrtle Beach, SC 29597   |  
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Ranked #19 of 56 Hotels in North Myrtle Beach
Fayetteville, United States
1 review
“Great night stay”
4 of 5 stars Reviewed July 5, 2014

Last minute trip to see friends in North Myrtle Beach. Hotel staff was great and the kids had fun in the heated pool. Stayed close to the beach and was not hard to find the hotel. Location was great and close to stores and friend's residence.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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264 reviews from our community

Traveler rating
    66
    79
    43
    39
    37
See reviews for
104
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Myrtle Beach, South Carolina, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 4, 2014

had reservations for 6/1 thru 6/4 on 6/2 I attempted t cancel 6/4 . desk clerk didn't know how the gm brandy took care of the change and said she would put in a refund form for the hh points for the last nite//// as of 6/17 no point refund. went to hotel spoke to brandy she said she will check and call me with answer// no call no refund///on6/23 I called hotel and left voice mail for brandy to call me//////no call no refund /// on 6/30 I called hotel spoke to someone else who said she will check and call me back it is now july 4th still no call or refund

Stayed June 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Connersville, Indiana, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 3, 2014 via mobile

We had already booked a week stay in Myrtle Beach. We arrived a day early and needed a place to stay. There were no hotels available. We had booked a room at a LA Quinta, but upon arriving finding no room had actually been booked (even though they took our info) and finding the hotel not what we expected we tried once again to get a room. Just our luck a room had opened up. We found the hotel clean and friendly. Excellent staff. We were warned upon arrival that the hotel was very busy with kids staying for softball tournaments and a family reunion. Room was clean and comfortable. Breakfast was busy, but we knew that was going to happen. It was a good breakfast with lots of selection. We were pleased with our stay and it was a life saver not to have to continue searching or stay in a hotel that was not clean.

  • Stayed June 2014
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Princeton, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 3, 2014

The room was clean overall. The staff was very friendly and helpful. For a June/July booking in Myrtle Beach, SC, you can't beat the value. Especially with the free breakfast! However, the AC unit was very loud and continuously went on and off throughout the night keeping us awake and there were a few brown stains on my duvet. Yuck!

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 30, 2014

Wouldn't recommend for anything but a place to sleep. Never had such a bad experience at a Hilton property. Not enough staff and half of the staff that's there are rude and/or unprofessional - including the Manager. At check in, front desk clerk put through a charge on my debit card for a prepaid room, then insisted that it was "just an authorization" and implied it was my bank's fault. After several failed attempts by clerk, I asked to speak to the Manager. To my amazement, the Manager also told me I was mistaken - that the charge was just an "authorization". I had to insist that I wasn't crazy, it wasn't "an authorization" and there was a pending charge to my bank account. Two hours later, the Manager finally got the charge reversed and I had gotten a royal headache.
While the property itself is nice, the hotel is unkempt: wet/dirty floors on the first floor from the pool area into the elevators; second to fifth floor hallways were hot and sticky; housekeeping was scarce or non-existent - room never cleaned and I got clean towels once when I asked for them; the few housekeeping and engineering staff that were on duty were overworked and staff morale is very low (according to one staff person who bent over backward to help my family set up the meeting room we had booked for a family reunion dinner on Friday, June 27th); no ice machines working on any of the floors - some were disassembled in need of repair; breakfast wasn't that good, except for the waffles; and on and on.

Very disappointing for any hotel, especially a Hilton property. Was a huge disappointment for our family which booked eight or nine rooms for a family reunion.

Hampton Inn North Myrtle Beach - Harbourgate is a nice property but it is in dire need of additional and/or new staff and some much needed renovation. New management is definitely in order!

Room Tip: A few rooms had obstructed views but most were great.
See more room tips
  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandy N, General Manager at Hampton Inn North Myrtle Beach - Harbourgate, responded to this review, August 22, 2014
Thank you for your honest feedback and we'd like to once again apologize for the issues regarding your bill and are glad we could help get this taken care of. We are reviewing your comments and reevaluating our staffing levels to ensure we're providing the consistent and friendly service you deserve and expect. We hope we can invite you back to some of our changes and demonstrate our true Hamptonality.

Kind regards,

Brandy Newman
General Manager
Hampton Inn Harbourgate
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Myrtle Beach, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 30, 2014

Did not want to fix any issues all week. No ice machine in hotel was fixed all week. AC was not fixed all week and leaked water all over floor and no one wanted to help. Breakfast was out of a lot of products and kept getting told will come with next delivery???Never happened

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandy N, General Manager at Hampton Inn North Myrtle Beach - Harbourgate, responded to this review, August 22, 2014
We apologize for the unpleasant maintenance issues you had and regret that we did not address these issues sooner. We are working with our staff to address your concerns and improve our processes. We welcome any additional feedback and hope we'll have a second chance to make a great first impression.

All the Best,

Brandy Newman
General Manager
Hampton Inn Harbourgate
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wrightsville, GA
Level Contributor
49 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed June 27, 2014

Def would not book again. Hotel is in need of renovations (room was spacious but needs updating) halls were hot and smelly. Bed was comfy and I did sleep well. Breakfast was horrible: asked staff to wipe tanle they hand me a towel, no meat in gravy. We won't return

  • Stayed June 2014
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn North Myrtle Beach - Harbourgate

Address: 2112 Little River Neck Road, North Myrtle Beach, SC 29597
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > North Myrtle Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 56 Hotels in North Myrtle Beach
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn North Myrtle Beach - Harbourgate 2.5*
Number of rooms: 101
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Also Known As:
Hampton Inn North Myrtle Beach - Harbourgate Hotel North Myrtle Beach
North Myrtle Beach Hampton Inn
Hampton Inn Harbourgate

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