We checked in on Saturday 1st September. The hotel is located in a convenient location-North Myrtle Beach is a 5 minute drive and Myrtle Beach is about 15 minutes away. Initially, We were favorably impressed by the reception staff and the appearance of the hotel.
We were given a room on the third floor.Having entered the room, we noticed that the carpet was soaking wet. Upon further investigation and a check from the maintenance guy, the wall separating the bathroom and the beds was also found to be fairly drenched. And we had to check into a new room. This was done pretty efficiently and without delay. The second room was fine except for an excessively loud level of noise from the air-con unit. It was so loud I actually had to switch it off during the night.
On Sunday evening, we get back to the hotel at 8PM to find it in a state of near complete darkness and hundreds of gallons of water flowing out of a pipe near the car parking. The electricity is out-no light in our room or the corridors and no air-con. It appeared that the sprinkler system had activated on the second floor covering the corridors in water. The hotel staff helped us to locate to another Hampton Inn hotel which was fine. As far as I know all guests left the hotel and went home or to alternative lodging. This is at 9-10PM on a Sunday night and the night before Myrtle Beach. You can imagine the chaos at the reception!
While the staff were always and unfailingly helpful and friendly and the breakfast was great (but for a tiny dining area), I have to say that this hotel needs to radically improve its performance. In 20 years of extensive travel across three continents, I have never seen the kind of maintenance and technical problems that I saw in this hotel.
Do yourself a favor-Go and stay somewhere else in N. Myrtle Beach.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to let us know about your experience at our property. We strive to create a wonderful experience for all of our guests; sometimes it is a bit more challenging than others and we thank you for being so understanding. I apologize for the unfortunate events that took place this past weekend. We appreciate your comments and I will be sharing them with the staff. We use all of our guest feedback as learning opportunities to know what we are doing well as well as what we can improve on. I thank you again for staying with us and we would love for you to give us another chance. Thanks again for sharing!
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All the Best,
Hampton Inn Harbourgate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.