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Comfort Suites North Charleston: Traveler Reviews

2.5 of 5
2540 North Forest Dr, North Charleston, SC 29420
Hotel amenities
Comfort Suites North Charleston
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52 reviews from our community

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Date Rating
Tyler, Texas
Senior Contributor
37 reviews 37 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
“Nice place, pleasant surprise”
4 of 5 stars Reviewed October 3, 2012

Very nice hotel, and certainly one of the nicest in the Choice Hotel family I've stayed in. Excellent staff, great pool, good breakfast, spacious rooms, and excellent bed. Very reasonable cost for a very nice place.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Karl P about Comfort Suites North Charleston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charleston, South Carolina
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Very Average Comfort Suites”
2 of 5 stars Reviewed August 18, 2012

As a Choice Member, for a small additional fee, I was upgraded to a jacuzzi suite, the room tub was dirty & had hair in it, the shower was dirty as well. Trash was left behind on the floor... When I called the front desk, I was treated very rudely. On the way out, I was given the card of an old General Manager that previously managed the property... Bad experience all around. Rooms need upgrading and new tv's. Sleep in directly in front of this property has nicer rooms for less!

  • Stayed May 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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See 3 more reviews by akinginsc for North Charleston
Ask akinginsc about Comfort Suites North Charleston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam W, Manager at Comfort Suites North Charleston, responded to this review
August 21, 2012
Let me first apologize for the displeasure you encountered on your stay with us. I noticed you stayed in May of 2012 and wish that it hadn't taken 3...
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Savannah, Georgia, United States
Senior Contributor
30 reviews 30 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
17 helpful votes 17 helpful votes
“Nice hotel overall, but pool ruined by smokers”
4 of 5 stars Reviewed August 5, 2012

This is one of many hotels located at the Ashley Phosphate Road exit of I-26. It's a pretty quick drive into downtown (however, we did not do the drive during any weekday rush hour periods).

I was a bit surprised that there were a lot of truckers using this and adjacent hotels. Their rigs were parked all along the access road to the property.

The rooms are spacious although two beds in the "bedroom" area of the suite are a tight fit. Still, having a separate sitting area was very nice. The room was clean, comfortable and quiet. There were two maintenance issues with our room that were not fixed even though we told the desk clerk about them in the morning when we left for a day at the beach. They were: (1) the toilet was not securely attached to the floor, so it wobbled when you sat on it, and (2) the shower rod was loose and sagging in the middle, which made it hard to pull the shower curtain all the way across, because it wanted to slump toward the low point in the middle.

Breakfast was good overall, although the coffee ran out around 8:30 the first morning.

Our other issue related to the pool. There are signs all over this property touting its "100% smoke free environment." Not the pool though! The outdoor pool is a permitted smoking area. In the afternoons a bunch of truckers (well, they were guys who looked like truckers) who were NOT dressed for swimming took up many of the chairs in the pool area, and smoked up a storm.

The price advantage for hotels in this area over hotels in downtown Charleston is HUGE, so I would definitely consider coming back here -- outside of swimming pool season, unless the "100% smoke free environment" is extended to the pool area.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Frank P about Comfort Suites North Charleston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam W, Manager at Comfort Suites North Charleston, responded to this review
August 21, 2012
Thank you for taking the time to review our hotel. We appreciate both your positive and negative comments as it helps us to realize the areas in which we need improvement and the areas in which we are achieving our goals. We were to happy to hear of your satisfaction with the cleanliness of the room. Upon reading your review, I made sure to walk to the room myself and inspect the maintenance issues that you reported. I am sorry if those were not fixed during your stay and can assure you that they are fixed now. We also understand your feelings on the service trucks parked in the area and the smoking that is permitted outside. This is a situation in which we try our best to provide a reasonable accommodation for all of our guests. In order for us to provide a smoke free hotel, we need to give an area for those who do smoke to do so and in an effort to provide sufficient parking for our vacation guests or individual business travelers, we allow our bigger vehicles access to park in the street. We do our best to ensure that each and every guest, no matter your market segment, has the access and ability to enjoy what they are looking for in our hotel. We hope to have you back with us whenever you return to the Charleston area!
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Chandler, Arizona
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
“Good hotel, great happy hour, good breakfast”
4 of 5 stars Reviewed July 1, 2012

Hotel is right off the interstate, about 15 minutes from down town. Front desk staff is very friendly and helpful. Terrific happy hour with the only problem being the limited number of restaurants in walking distance (Ruby Tuesday and McDonalds). Lots of varied restaurants within 5 mile drive. Breakfast was better than most with made to order omelettes. The breakfast crew got slammed with a bus load of girl scouts our last day there and yet they were able to keep fresh food and coffee available for all. The one knock is the maid staff. They completely skipped our room one day. And when they did come in, they skipped making the beds and the hair that was on the bathroom floor when we arrived was still there 3 days later.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask RetiredBoomer2011 about Comfort Suites North Charleston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Comfort Suites North Charleston, responded to this review
July 4, 2012
We appreciate you taking a moment to provide us with your feedback. While our goal is to have all positive reviews, we do find it helpful for guests...
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North Carolina
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
“Good value, friendly staff”
4 of 5 stars Reviewed June 29, 2012

Stayed here for 3 nights June 21-24. This is good value for the price, very near I26, effectively 15 minutes from the historic district. The surrounding area is safe, there is shopping within close driving distance. The staff is friendly and very helpful, enjoyed the happy hour. The hot breakfast was very good for comfort suites hotel chain. We liked the fact that they did not stop serving food before the published 10am stop time, as our kids like to sleep in late on weekends. The only drawbacks were the older tube TV (i know this will be replaced), but we also found a plastic cup on the floor under the bed on arrival (need to have the maids be more thorough!) other than that, the room was clean. Would stay again. My wife LOVED the in-room coffee (manager, what was that brand?).

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  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask dwfreeze about Comfort Suites North Charleston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Comfort Suites North Charleston, responded to this review
July 4, 2012
Thank you for taking the time to review your stay with us. We are glad to hear about the positives of your stay but are disappointed that we missed on making it perfect. You are correct. We are in the process of upgrading our TVs in all of our rooms as part of a full renovation of our hotel! We are excited for that process to begin and hope to have you back once we are finished so that you can see the difference. I am upset to hear about the cup in the room as well and will take it upon myself to see that this is addressed. We believe in making each and every stay top notch and we fell below the bar that we have set for ourselves with your stay. I hope to have you back and next time we will make sure the only cups in your room are the ones there for the Citavo coffee!
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Additional Information about Comfort Suites North Charleston

Also Known As:
Comfort Suites North Charleston Hotel North Charleston
Comfort Suites North Charleston Hotel
North Charleston Comfort Suites
Address: 2540 North Forest Dr, North Charleston, SC 29420
Region: United States > South Carolina > Coastal South Carolina > North Charleston
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Family Hotels in North Charleston
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
The Comfort Suites North Charleston is a property boasting superior location and service in an effort to provide both business travelers and vacationers an unmatched value in the greater Charleston area. Located conveniently off of I-26 at exit 209B, this property offers easy commute options to shopping and dining on Rivers Avenue as well the Historic District of Downtown Charleston which is roughly 15 minutes away. From the free breakfast and made to order omelettes to the complimentary manager's reception Monday through Friday, the Comfort Suites does its best to make sure each and every guest recieves the best stay possible from beginning to end! ... more   less 
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