my husband and i went out for a "date night: and chose this restaurant, that was a mistake. we arrived at 6 pm and were seated very quickly by a very nice hostess.it was busy but not at all a packed house. then it took 10 mins before our waiter approached our table to take our drink order. my husband had a beer and i ordered their mango iced tea. which we got in good time. we ordered our food, French Quarter Gumbo for my husband and Hickory Bourbon Salmon for myself. we both got a salad bar with our meal. when we returned to our table with our salads we realized we had no silverware at our table. we waited 5 mins for someone to pass by us before i got up and found another server to ask them for some.
once we finished our salads we waited 25 minutes for our food to come out. but it didn't. our server came over to us and said that he had forgotten to place our order in the computer for the kitchen. he apologized and asked if we would like some free biscuits while we waited. we accepted the offer. it was too bad we never received them.
after waiting another 30 mins to receive our ordered food delivered to us by the manager himself my food came out incorrect. i had ordered salmon and i had received chicken. i had mentioned this to the manager and he apologized and took it back. after this our waiter came by to ask why i had sent my food back. i had explained to him that i had not ordered chicken. and he went through his notepad and noticed that he indeed wrote chicken. "i must have just heard you say hickory and automatically put chicken. im sorry"
my husband was able to finish his gumbo which was very good i might add, before i was brought my salmon. which was also very good.
the manager came to our table and told us he had reduced our bill 25% and he handed us a coupon for another 25% off our next visit. which expires in less than 2 weeks! not only will i not visit again within the time allotted for the coupon but i guarantee i will not be going back to this location at all.
we were there for 2 1/2 hours in total.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.