We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Top Notch Complete Satisfaction” 5 of 5 stars
Review of Hilton Garden Inn Charleston Airport

Save Saved
You added Hilton Garden Inn Charleston Airport to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Hilton Garden Inn Charleston Airport
3.0 of 5 Hotel   |   5265 International Blvd, North Charleston, SC 29418   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
Save up to 25%
Ranked #12 of 58 hotels in North Charleston
GreenLeadersBronze level
Summerville, South Carolina
1 review
“Top Notch Complete Satisfaction”
5 of 5 stars Reviewed November 20, 2012

I really don't know where to begin as I could truly write a Dissertation to express my sincere appreciation for the ongoing support and over the top customer experience received by Kourtney Jones and her staff during my sister's wedding ceremony/reception on September 15, 2012. All were amazed and are still discussing how beautiful and accomodating the Hilton Garden Inn's Staff was. You all helped this day even more memorable!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIMGT, Public Relations Manager at Hilton Garden Inn Charleston Airport, responded to this review, February 1, 2013
Laganna L,
On behalf of the entire team at the Hilton Garden Inn we would like to say thank you for your kind words! We are so glad that your sister had a wonderful wedding and reception. Our staff works hard to make sure that every event goes smoothly and is one to remember. It is great to hear that the staff helped make your sister's wedding day all that she hoped it would be. Thank you again for kind words and I will make sure to pass them on to the staff and Kourtney.


Best Regards,
Rachel Lee
Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

271 people have reviewed this hotel

Traveler rating
    153
    77
    19
    9
    13
See reviews for
53
35
17
119
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • French first
  • Any
English first
Savannah, Georgia, United States
Contributor
18 reviews 18 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 10, 2012

Have stayed here for business a couple of times and it is a great hotel. Rooms are clean and have a microwave and refrigerator in each room. It is a great hotel for business travelers and the rooms are equipped with a nice desk and wireless internet. The breakfast buffet was very good with alot of choices. Restaurant downstairs with room service.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIMGT, Public Relations Manager at Hilton Garden Inn Charleston Airport, responded to this review, February 1, 2013
Pamela S,
Thank you so much for your review and for staying with us when you travel to the Charleston area. We hope that we can continue to accomodate you on your business travels. We have just gone through renovations in our lobby and restaurant area and we would love to know your thoughts. Thank you again Pamela and we look forward to serving you in the future!

Best Regards,

Rachel Lee
Sales Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Cruz, CA
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 7, 2012

The room was good sized, fresh smelling and clean. The room included desk and chair. The bathroom had granite counter tops. The beds were comfortable. The first night there was a very loud noise in the hall that stopped at 2:30am. An ice-maker perhaps? The second night was much quieter.

Breakfast was an excellent buffet. Service was great and very attentive. The only downside is that the restaurant closes exactly at 10am. No dilly-dallying. We came in at 9:15am and we were not allowed to linger. We also understood that the breakfast was part of the hotel price. Not true - there is a charge. The buffet is the best way to go - one price.

I would stay there again now that I understand that breakfast in not included. It is a very nice hotel and very convenient and close to the airport without planes flying overhead.

Room Tip: Ask to be away from the ice machines and elevators.
See more room tips
  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Garden I, Guest Relations Manager at Hilton Garden Inn Charleston Airport, responded to this review, November 7, 2012
Dear Guest,

Exceptional service is our number one priority, and for that reason we sincerely appreciate your feedback. We strive to make sure that every guest experience is more than favorable and that each and every one of our guest needs are met. We apologize that we may not have been able to do that for you in every aspect of your stay. We are certainly glad, however; that you found your guest room to be to your liking!

With regard to breakfast, 10:00 am is our designated time to conclude our breakfast services. However, nothing is more important than our guests, so you are invited to stay and "dilly-dally" as much as you please. Our staff will be more than happy to provide you with a refill of coffee, a fresh glass of juice, or even an additional danish until your heart is content. We sincerely apologize if you didn't feel as though that was the message conveyed during your dining experience. Moreover, you are absolutely correct that our cook to order breakfast is not included in our guest room rates, however; we have a fantastic bed and breakfast package available 7 days a week that gives you the flexibility to choose the guestroom of your liking and have breakfast included for everyone in the room as well!

We would love to have you as our guest again in the future. Thanks again for taking the time to share your thoughts.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surfside Beach, South Carolina
Top Contributor
107 reviews 107 reviews
36 hotel reviews
Reviews in 30 cities Reviews in 30 cities
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed November 2, 2012 via mobile

We stayed for one night, cookies upon arrival, rooms are nice with a couch/chair/desk, and seperate bedroom area. Indoor swimming pool and hot tub area with several patio tables, chairs, and plenty of towels. Hotel offers hot breakfast buffet and made to order food. we were given coupons for free breakfast. Food was very "man-friendly". Eggs, bacon, sausage, biscuits/gravy. Not a lot of "lighter" choices. I had fresh fruit. Coffee was decent but I was surprised to find Maxwell House in the rooms... not my favorite. I walked to the fire museum and tanger oulets with my children. it is about a half mile from the hotel and there are sidewalks and crosswalks. Wendy's is right in front of the hotel and there is a Chiles and Dennys across the street. this hotel is walking distance to the North Charleston coliseum. Overall it was nice, clean, comfortable, and staff was friendly. We would stay again if we are in the area. Fridge, microwave, small coffeemaker in room.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Garden I, Guest Relations Manager at Hilton Garden Inn Charleston Airport, responded to this review, November 7, 2012
Dear Guest,

We are so pleased that you and your family found your stay to enjoyable. From your description, you and your family were able to enjoy one of our suite accommodation equipped with two flat screen televisions and a separate living and sleeping area!

Our cook to order breakfast is certainly one of our most popular amenities. I am pleased that you were able to join us. I am sorry, however; that you were unable to find all of the lighter fare options that you desired. When you return to Charleston again, perhaps some of our featured items may be of more appeal such as our fresh baked danishes, muffins, oatmeal, bread station and cold bar stocked juices, milk and yogurt. Maybe even a cooked to order veggie omelet! I'd even invite you to join us for dinner at the Great American Grill, where we feature nightly specials designed specifically to offer our guests extraordinary cuisine.

Thank you so much for taking the time to share your thoughts with us. We can't wait to see you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gaithersburg, Maryland
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 25, 2012

This was my second visit to the Hilton Garden Inn Charleston Airport and things had improved over the short year between visits. For example, the breakfast was better and the staff was friendlier. We also at dinner one night in the hotel and the food was good by the (high) Charleston standards. Having a hotel shuttle is a nice feature. Meeting rooms were of different sizes, which was helpful. The banquet food was also very good. Also, if you don't like to eat out all the time, there is a Super Wal-Mart across the street that has all kinds of selections.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Garden I, Guest Relations Manager at Hilton Garden Inn Charleston Airport, responded to this review, November 7, 2012
Dear Guest,

Thank you for choosing the Hilton Garden Inn Charleston Airport as your home away from home on your most recent visit to Charleston. We realize that you have many choices when it comes to accommodations, and we are so pleased that you gave us another opportunity to show you superior customer service!

As you may have experienced during your most recent stay, Project grow is in full swing. So the next time you are in Charleston, not only will we be able to offer you a clean guestroom, a great meal, and all the smiles you can handle, but we'll also be able to offer you a slew of modern conveniences to make your traveling a little bit easier.

We can't wait to see you back! Thanks again for giving us another opportunity to prove just how important our guests are at the Hilton Garden Inn.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 5, 2012

We attended a concert at the Performing Arts Center and were looking for a choice close to the venue. I have to admit that my first choice was sold out so I chose the Hilton Garden Inn. The room was clean, the bathrooms had been remodeled and there was a microwave and refrigerator in the room. We had breakfast in the hotel and it was reasonably priced and pretty good. Overall, a good bargain.

P. S. They will tell you the venue is a 5 minute walk but it seemed a little longer than that, especially in high heels and 90 degrees plus!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Garden I, Guest Relations Manager at Hilton Garden Inn Charleston Airport, responded to this review, November 7, 2012
Dear Guest,

While we weren't your first choice, we are pleased nevertheless that you chose to stay with us during your trip to Charleston. Thank you for taking the time to share your thoughts regarding your stay. The Hilton Garden Inn scenic boardwalk is one of our very unique amenities, built for guests like you who can benefit from the conveniences of having the Performing Arts center so easily accessible. I do apologize for that mis-communication regarding the distance, however; while it can be a 5 minute walk, it certainly depends upon the occasion for which you are dressed.

Now that you've experienced our service and amenities, we hope that you will choose the Hilton Garden Inn as your home away from home for any future visits to Charleston! We look forward to seeing you again very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
68 reviews 68 reviews
48 hotel reviews
Reviews in 51 cities Reviews in 51 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed September 3, 2012

The hotel is new, fresh, and clean. Check in was efficient and fast. The room was of very good size, not a suite, but very comfortable with a padded reading chair with foot stool, a desk, chair, cabinet, small frig, micro, and bathroom with granite counter tops. The bed was very comfortable. As a Gold member, I received water at check in and a coupon for their great breakfast. The laundry room was clean with two washers and two dryers-- $2.00 to wash or dry. It is about a 15 minute walk over to the mall and lots of restaurants. It about a 25 minute walk to the far end of the mall strip and Walmart (open 24 hours). During normal business hours, they have a van that leaves every hour to the airport, so you can take it over to the mall if you do not want to walk. Overall, it was a great stay. Highly recommended.

Room Tip: You want an even numbered room so your view is of a forest area. Nice and quiet. If you want to be...
See more room tips
  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Garden I, Guest Relations Manager at Hilton Garden Inn Charleston Airport, responded to this review, November 7, 2012
Dear Guest,

Simply stated, we are thrilled that your were so pleased with your stay. It is such a gratifying experience for our staff to represent a hotel that is so well received by guests like you! As an airport hotel, we understand the importance of flexibility as a great majority of our guests have very important places to be, and they depend on us to get them there. Thus, we offer a 24 hour complimentary airport shuttle that will take you not only to the airport but also to the Tanger Outlets (an area full of great shopping and conveniences), as you so fittingly mentioned.

While we are pleased that you had such a great stay, we have no plans of slowing down our service. We hope that you will come back and experience the Hilton Garden Inn again when you return to the Charleston area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Hilton Garden Inn Charleston Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn Charleston Airport

Address: 5265 International Blvd, North Charleston, SC 29418
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > North Charleston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in North Charleston
#4 Business Hotel in North Charleston
#9 Romantic Hotel in North Charleston
#14 Family Hotel in North Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Charleston Airport 3*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Hotels.com, Booking.com, Hilton Hotels, Tingo, Travelocity, Expedia, HotelsClick, Despegar.com, Agoda, Priceline and BookingOdigeoWL so you can book your Hilton Garden Inn Charleston Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Charleston Airport Hotel North Charleston
Hilton Garden Inn North Charleston
Hilton North Charleston
North Charleston Hilton

Owners: What's your side of the story?

If you own or manage Hilton Garden Inn Charleston Airport, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.