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“You Get What You Pay For..” 3 of 5 stars
Review of Charleston Plaza Hotel

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Charleston Plaza Hotel
3.5 of 5 Hotel   |   4770 Goer Dr., North Charleston, SC 29406 (Formerly InnPlace Charleston Airport Hotel)   |  
Hotel amenities
Ranked #37 of 59 Hotels in North Charleston
GreenLeadersSilver level
Wilmington, North Carolina
Senior Contributor
21 reviews 21 reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“You Get What You Pay For..”
3 of 5 stars Reviewed 2 days ago NEW

After reading some of the recent reviews, we were definitely skeptical about staying here. Like someone said in another review, the hotel isn't much to look at. However, once inside the lobby is beautiful. The staff was friendly and informative. Our room was clean, cool, and had a comfy bed. There was coffee, tea, and an ice machine. What else do you really need? For the price, we had a great value and a short ride into downtown Charleston!

Stayed May 2015
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHotelGM, General Manager at Charleston Plaza Hotel, responded to this review, yesterday
On behalf of our entire Staff, thank you for taking the time to post your kind review of our hotel. We are happy to read that you liked our lobby and you found our staff to be friendly and well versed. Even better that we were able to impress you with our facilities, clean accommodations and our in- room amenities all at such a great price. Impressing our guests is our top priority, and I am happy you left with such good memories of our hotel. We very much hope to welcome you back soon.

Thank you again,

Victoria Facemire
General Manager
Charleston Plaza Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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113 reviews from our community

Traveler rating
    13
    29
    36
    19
    16
See reviews for
21
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Memphis, Tennessee, United States
Top Contributor
55 reviews 55 reviews
12 hotel reviews
Reviews in 24 cities Reviews in 24 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We were booked on Carnival Fantasy sailing from the port of Charleston and needed a place to stay for a couple of nights while we toured the city prior to the cruise. This is a very nice older hotel It appears to have been a Holiday Inn at one time. It is clean has a nice restaurant and bar and a great indoor/outdoor pool. The outdoor pool area has a couple of cabanas which are a treat. It was wonderful relaxing by the pool to have a drink and read out of the sun. All the staff were great, the facility is very clean and could use a little update but it was very comfortable.

  • Stayed May 2015, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHotelGM, General Manager at Charleston Plaza Hotel, responded to this review, yesterday
Thank you for your excellent review of our hotel. We are so glad to know your stay with us proved to be a great start to a wonderful cruise vacation. It was a pleasure to read all your terrific comments regarding our clean property and the service you received from our staff. It’s great to know that you loved our pool and you could relax around it. We hope you had a lovely time at the cruise and would love to have another opportunity to host you and your family back should your travels bring you back to the area.

Thank you again,
Victoria Facemire
General Manager
Charleston Plaza Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

We travel a lot, both in the U.S. and internationally, and we thought this hotel was an extremely good value. Recently updated, the lobby and bar area were really welcoming and the room was excellent. Nice comfortable bed, and the room had a sofa, desk, refrigerator, coffee pot, TV, and a safe for valuables - everything we needed. The bathroom was very nicely appointed. The shower was nice and hot, the hot water didn't run out, and the water in the shower drained fast, unlike in many hotels. Also, the bathroom mirror didn't fog up! It was a little noisy as there was a wedding going on and al the guests seemed to be on our floor, but it didn't keep us awake and the bed was sooo comfortable. It took about 10-15 minutes to get to downtown Charleston from the hotel, but definitely worth it for the price we paid. The staff was very welcoming and helpful, the restaurant staff were very efficient and friendly, and the food was good. The hotel is very convenient to the airport. I would definitely recommend this hotel and we would stay here again.

Room Tip: This hotel is a short drive from the airport, and only 10-15 minutes from downtown Charleston.
See more room tips
  • Stayed May 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHotelGM, General Manager at Charleston Plaza Hotel, responded to this review, 4 days ago
Thank you for choosing the Charleston Plaza Hotel and sharing your wonderful experience with fellow travelers. We appreciate you mentioning how much you enjoyed the great value we offer at such affordable rates. It is always pleasing for a General Manager to read that a guest was very satisfied with their accommodations, clean rooms and facilities. It was a pleasure reading your comments praising our associates for the service they provided, I will share your feedback with them which will be very encouraging for them to hear. Thank you for recommending our hotel to other online reviewers and we hope to welcome you back very soon.


Thank you again,
Victoria Facemire
General Manager
Charleston Plaza Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spartanburg, South Carolina, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

The most recent reviews were not great, and it didn't look that inviting from the freeway. However, once we got inside everything was more than satisfactory. Staff was wonderful, the room was fantastic, very comfy bed. One of the better places I've stayed in for the price.
So I'm really glad we picked it. But again- the outside was less than inspiring. Don't judge a book by the cover.

Stayed May 2015, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHotelGM, General Manager at Charleston Plaza Hotel, responded to this review, 4 days ago
Thank you for your recent stay at the Charleston Plaza Hotel. We truly appreciate you taking the time to write a review about your experience at our hotel. We are glad to read that our associates were able to meet all of your expectations and we will certainly share your compliments with them. I am delighted to know that your room was comfortable and maintained in good condition and that it lived up to your expectations. Thank you once again for your wonderful comments and I do hope you have a chance to return back and experience our newly renovated and up dated facilities soon.

Thank you again,
Victoria Facemire
General Manager
Charleston Plaza Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Augusta, South Carolina
Top Contributor
53 reviews 53 reviews
15 hotel reviews
Reviews in 27 cities Reviews in 27 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We were here for a reunion with 185 attendees. The hotel staff really worked with us in providing a hospitality room and arranging a catered meal. The room was spacious and clean. The breakfast buffet was well attended and the food was great. The location was great for getting to all points in Charleston.

  • Stayed April 2015, traveled with friends
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHotelGM, General Manager at Charleston Plaza Hotel, responded to this review, 5 days ago
Thank you for choosing the Charleston Plaza Hotel for your recent reunion. I am delighted to hear that you were impressed by our hospitality and service. Our banquet and catering staff does a wonderful job in serving delicious food that is prepared by our chef. I will pass on your praises to my Sales & Catering associates and let them know their hard work does not go unnoticed. We are also happy to read that you liked your spacious room, breakfast buffet and location. It was our pleasure to serve you and we look forward to welcome you back again to our hotel in future.

Thank you again,
Victoria Facemire
General Manager
Charleston Plaza Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina, United States
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 1 week ago

The staff at the hotel are great and friendly. Did not use the pool or fitness center so cannot speak to those. The lobby of the hotel is nice. However, once you get upstairs to the rooms they are outdated. The carpet really needs to be replaced all over. The bed was okay but not the best. The A/C worked great and really kept the room cool. The furniture in the room is outdated and had markings and scratches all over it. The bathroom toilet had flushing issues. The bathroom sink had a huge crack in it and the faucet kept dripping water. The shower had mildew markings in it. The carpet was not clean in the room either. It looked like the vacuum cleaner blew up in the corner. The red chair in the room looked like it was a hundred years old and was dirty. Don't get me wrong, it is not an extremely dirty hotel but is so outdated. I believe next time will just pay the extra $30 or so/night and get a better room. The hotel is in need of a major renovation!

  • Stayed May 2015, traveled as a couple
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHotelGM, General Manager at Charleston Plaza Hotel, responded to this review, 6 days ago
Thank you for your recent stay at the Charleston Plaza Hotel. I agree with you regarding your observation of our facility needing a revamping and updating. I am happy to share that we are in our final stages of design and renovation plans and will be starting the process really soon. I would further like to apologize for the issue you had with your bathroom. I’ve informed your concern to my maintenance team and we are working on fixing these issues. We hope you do return for another stay as we would love for you to be able to experience firsthand the finished product and enjoy the refreshed facilities in the near future. Looking forward to welcoming you back soon!

Thank you again,

Victoria Facemire
General Manager
Charleston Plaza Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 of 5 stars Reviewed 1 week ago via mobile

Very noisey, not at all what I expected the rooms were clean but the carpets are very dirty and run down the walls were dirty also the carpets were tore up and raggedy by the air conditioner unit for the price I was expecting more from the looks of the hotel and lobby

Stayed May 2015, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHotelGM, General Manager at Charleston Plaza Hotel, responded to this review, 1 week ago
Dear guest,

Thank you for taking the time to write a review for your most recent stay at the Charleston Plaza Hotel. We highly appreciate your feedback as it will help us with becoming better at what we do. We do conduct preventive maintenance for all our HVAC units in the guest rooms on a rotating basis and regrettably we were unable to service this unit in advance of your arrival. I have read your comments and concerns regarding the condition of our hotel and am happy to report that we are in the final stages of our renovation process and soon will be starting our re-design and refurbishment. I would love to be able to show you firsthand our renovation plans and perhaps welcome you back for a stay for you to experience firsthand our new facility should your travels bring you back to our area.

Thank you again,

Victoria Facemire
General Manager
Charleston Plaza Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Charleston Plaza Hotel

Address: 4770 Goer Dr., North Charleston, SC 29406 (Formerly InnPlace Charleston Airport Hotel)
Location: United States > South Carolina > Coastal South Carolina > North Charleston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in North Charleston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Charleston Plaza Hotel 3.5*
Number of rooms: 289
Official Description (provided by the hotel):
The Charleston Plaza Hotel features the area's only indoor/outdoor pool, with adjoining fitness center. Enjoy championship golf or take a short ride to the area's unique beaches. ... more   less 
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Also Known As:
Sheraton Hotel North Charleston
Sheraton Charleston
Charleston Sheraton

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