I recently stayed at the Crown Plaza by Tanger Outlet for 3 nights/4 days from a Thursday to a Sunday. The rooms by the pictures attached display how nice of a room your will be getting. Our room had two double queen beds. It is very spacious for any family of four and for any couple. The rooms are clean however there were some discrepancies. Because these room are inside but similiar to a "Esbassy Suite" so far as the interior, you will hear all of the noise in the bar area and the lobby. In addition, this went on every night until very late hours of the night around 12:00 to 2:00am. I called to complain to the front desk every night and nothing was done. I only received an apology and that was it so if you have children this honestly is not the hotel for you. At least the Embassy Suites has closing doors that separate the living room area from the bedrooms so you'll have better luck there.
The next issue was the noise of hearing everyone TAKING A SHOWER, USING THE BATHROOM, EVEN DOWN TO CONVERSATIONS I DIDN'T NEED TO HEAR! For this hotel to be as nice as it was, I was truly disappointed with these. Also the price per night was $129 and on Friday and Saturday $139. My husband and I spent alot of money to not even get any compensation for all of the interruptions during our stay. Yes the staff are very professional and neatly presentable but they do not in any form know how to handle customer relations or guest issues which is a huge problem.
My husband who is a 25 year veteran said we will not return and I agree..
- Official Description (provided by the hotel):
- The Charleston Plaza Hotel features the area's only indoor/outdoor pool, with adjoining fitness center. Enjoy championship golf or take a short ride to the area's unique beaches. ... more less
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- Also Known As:
- Sheraton Hotel North Charleston
- Sheraton Charleston
- Charleston Sheraton