If you are looking for convenience, updated and clean rooms, friendly staff and organization....look elsewhere. You will not find it here. This hotel is located near the airport, not within walking distance of anything. If you don't have a car, you are stuck.
The hotel says they offer shuttle service, but there are all kinds of conditions depending on where you want to go. It only runs downtown at 10 am, 2 pm, 6 pm and 9 pm. You have to book the shuttle and even when you do, there is no guarantee that you will leave on time or be picked up on time. We were left standing on a street corner downtown for over 45 minutes waiting to be picked up to come back to the hotel.
They have two shuttle vans, but only one driver. There is a supervisor
who is supposed to fill in when needed, but I personally heard her tell the one shuttle driver that she did not want to go pick up people from the airport....and she didn't go.
The rooms are shabby, worn carpet, torn wallpaper, mold on the tile in the bathroom, old worn out furniture. We had to call the front desk just about every day to request something that was not left by housekeeping....coffee, wash cloths, toilet paper, shampoo, etc.
and I had to fix the lock on our door, so you might want to bring a screwdriver.
The restaurant is only open for breakfast and dinner...no lunch. The food is pricey and just okay. The restaurant manager is a bully. He would walk up when our waitress was taking our order and make some comment about what she was doing, downgrading his staff in front of the customers. She was a fantastic waitress and in my opinion did not deserve to be treated like that.
The staff at the front desk seems to have gotten up on the wrong side of the bed. There is obviously no communication between management and the staff. If you ask a question from two different people you get two different answers.
I will never stay at this hotel again.
- Official Description (provided by the hotel):
- The Charleston Plaza Hotel features the area's only indoor/outdoor pool, with adjoining fitness center. Enjoy championship golf or take a short ride to the area's unique beaches. ... more less
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- Also Known As:
- Sheraton Hotel North Charleston
- Sheraton Charleston
- Charleston Sheraton