Just returned from four nights. Unfortunately, based on the recent reviews below, my experience is apparently typical, although I expected more from Sheraton. I have had better at 2-star hotels. Check in was a breeze, the desk clerk was cheerful and helpful. No problem with my reservation or getting a room with two beds (which we could not select in advance because our reservations were prepaid and discounted). The rooms were nice. The beds were very comfortable and the bedding was lovely. Complimentary bottles of water were provided. Now for the bad. No refrigerator, so I had to keep refilling the ice bucket to keep my medication refrigerated. The curtains did not block out the morning light. When we returned to our room at 4:30 in the afternoon the day after check-in, the room had not been made up and the chambermaid was gone. After we called the desk, the head of housekeeping came right up to the room and offered to have the room made up immediately, which we refused because we were resting before going out to dinner. When we returned later that evening the room had been made up and there was a letter from the head housekeeper profusely apolgizing for the mishap, which she said was unacceptable service. I agree. Included in the envelope were two free breakfast passes, each worth a maximum of $14.50, which we thought was an appropriate gesture. The next morning we went to the breakfast room which was nearly empty, yet surprisingly the service was unduly slow. We had to wait 20 minutes for eggs, ham and coffee, which was served lukewarm. The hashbrowns were weak and the toast tasted like an asphalt shingle. The only thing that could have been worse would have been if we had to pay for this breakfast. As it was we had to add $5.00 each to cover tax, tip and the cost of the breakfast over and above the $14.50 pass. Yes, ham, eggs and coffee cost $16.50. Trust me, breakfast around the corner at Waffle House for $5.00 was far better in quality and service. There can be no justification for eating the overpriced breakfast at the
Sheraton. On our third day, we realized that the complimentary bottled water had not been replenished, so we called the desk to ask if we were supposed to receive the water every day. The desk clerk assured us that we were and had two bottles sent up to the room immediately. The next day, there was no water again. Nor was there a newspaper outside the door when we left on the room on Friday morning. When we asked the desk, we were told there is no paper on weekends, but there should have one on Friday. What a shame and a black mark on the Sheraton name. Next time i will read the Tripadvisor reviews before I book. Oh, by the way, the smell is definitely from a nearby paper plant - a major South Carolina industry - and blankets the whole area when the wind is blowing the wrong way, but its only outside.
Choose another hotel.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 2, 2013
We appreciate your feedback for improvement in Housekeeping and Moniker’s Restaurant. Your experience is important and your comments and observations have been shared with the departmental leaders. Thank you for taking the time to share.
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With Warmest Regards.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.