Not child friendly

A very nice hotel, but if you are traveling with children you should note this hotel chooses not to include in its TV lineup any PBS station. So no Big Bird, no Sesame Street, and none of the other quality children's programs. Of course it does have the Cartoon Network.

A nice modern hotel located convenient to airport. Greented by friendly and helpful staff. Did have a problem when we checked into our room: the sliding mirrored closet door was off it's hinges and the faucet knob in the bathroom came off when we used it. Staff was very apologetic and helpful, providing us a different room. Everything from that point was positive with a quality stay.

Just returned from four nights. Unfortunately, based on the recent reviews below, my experience is apparently typical, although I expected more from Sheraton. I have had better at 2-star hotels. Check in was a breeze, the desk clerk was cheerful and helpful. No problem with my reservation or getting a room with two beds (which we could not select in advance because our reservations were prepaid and discounted). The rooms were nice. The beds were very comfortable and the bedding was lovely. Complimentary bottles of water were provided. Now for the bad. No refrigerator, so I had to keep refilling the ice bucket to keep my medication refrigerated. The curtains did not block out the morning light. When we returned to our room at 4:30 in the afternoon the day after check-in, the room had not been made up and the chambermaid was gone. After we called the desk, the head of housekeeping came right up to the room and offered to have the room made up immediately, which we refused because we were resting before going out to dinner. When we returned later that evening the room had been made up and there was a letter from the head housekeeper profusely apolgizing for the mishap, which she said was unacceptable service. I agree. Included in the envelope were two free breakfast passes, each worth a maximum of $14.50, which we thought was an appropriate gesture. The next morning we went to the breakfast room which was nearly empty, yet surprisingly the service was unduly slow. We had to wait 20 minutes for eggs, ham and coffee, which was served lukewarm. The hashbrowns were weak and the toast tasted like an asphalt shingle. The only thing that could have been worse would have been if we had to pay for this breakfast. As it was we had to add $5.00 each to cover tax, tip and the cost of the breakfast over and above the $14.50 pass. Yes, ham, eggs and coffee cost $16.50. Trust me, breakfast around the corner at Waffle House for $5.00 was far better in quality and service. There can be no justification for eating the overpriced breakfast at the
Sheraton. On our third day, we realized that the complimentary bottled water had not been replenished, so we called the desk to ask if we were supposed to receive the water every day. The desk clerk assured us that we were and had two bottles sent up to the room immediately. The next day, there was no water again. Nor was there a newspaper outside the door when we left on the room on Friday morning. When we asked the desk, we were told there is no paper on weekends, but there should have one on Friday. What a shame and a black mark on the Sheraton name. Next time i will read the Tripadvisor reviews before I book. Oh, by the way, the smell is definitely from a nearby paper plant - a major South Carolina industry - and blankets the whole area when the wind is blowing the wrong way, but its only outside.

I stayed at the Sheraton at the end of August 2012. I thought it would be a good choice, due to its stars and its name. Though when I checked in, the front desk clerk was lovely with the accent, things went South after that. I do not think they had bellmen available. But, on to the more unusual aspects. I will not comment on the property itself, because the service was beyond outrageous. I was staying five nights, and after a couple of nights, even after confirmation of my reservation the first night, the desk "group" informed me that they lost my reservation, and I would have to cll the company I booked and paid for it through online. Shock number 1. Then, another day a new employee could not find the key to open my laptop safe at the front desk. It took a good while for her to get that info from someone else, and I panicked, as I thought she may have lost the key, since she acted pretty clueless. Shock number 2.

Then, when I told the maid, I did not need service on one day, just to do the towels and trash, she threw away a large grocery bag of carefully purchased healthful snacks and nonperishable foods for my stay. (Including nuts, bars, and items from Whole Foods). The bag was on the microwave CART, not considered trash ! Trash is in the trash bucket or on the floor. That was Shock Number 3. I lost it.... I had never had any hotel, ever LOSE my 5 night reservation, after being there two nights !!! Never had someone look at you with panic, because they could not open the Laptop safe at the front desk, with your life on it !! Never, had a maid throw away perfectly good food, that was not cheap !!! I was miffed, and let it out at the Housekeeping manager. Because of a less than "enjoyable" stay, and because my food was chucked, I asked for them to buy me a meal in their restaurant, which they authorized. That meal, and that service was the most outstanding thing during my stay. So, yes, I recommend the food, and the server tried extra hard to be pleasant, after I told her what happened.

I was in Charleston area for specific meetings, and had important paperwork to do also, along with some pleasure too. I sent an important FAX from the Hotel desk, and the attorney never received it, which I did not find out until more than a week later, even though the clerk said it went. That was Shock Number 4. All in all, I would have to say, I had extremely bad luck during my Sheraton Stay, and shady service. I really expected a higher standard of service and competence from the Sheraton. I was pleased to get compensated with a nice meal, but I was stunned overall. The fact they made me call the Internet company that I booked it through right there, instead of them calling them, after I had checked in a couple nights before, was absolutely humiliating. And then the front desk clerk had to talk to them on my cell phone. How do you lose a five night stay prepaid reservation ? My whole experience there was like a bad movie..... I could not wholeheartedly recommend this property, and though my experience could be completely different, if I tried it again, there is complete inconsistency in the quality of their staff. Even the lovely foreign born female that had checked me in the first day, was confused when I told her the night staff had lost my reservation. Talk about glitches. I often travel solo, but I try to be fair in my reviews. I have been in the Service industry and in retail management, so it is very important to me to feel that I am valued as a customer. Go elsewhere, where they appreciate your business, and they have a clue.