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“A Christmas Shopping Tradition” 5 of 5 stars
Review of Fairfield Inn & Suites Charleston Airport/Convention Center

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Fairfield Inn & Suites Charleston Airport/Convention Center
2.5 of 5 Hotel   |   4841 Tanger Outlet Blvd, North Charleston, SC 29418   |  
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Ranked #12 of 58 Hotels in North Charleston
Savannah, Georgia
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
“A Christmas Shopping Tradition”
5 of 5 stars Reviewed 2 weeks ago

My best friend and I have made a tradition of traveling to Charleston for a weekend of Christmas shopping. Each year we select this Fairfield Inn to stay. Of course, the convenience to the shopping is obvious. But what makes it special is the care, friendliness, and professionalism of the staff.
From allowing us early check in, moving us to a convenient room when the heating/air conditioning unit didn't work. Kudos to Wendy for the fast action on that. Plus two cards for free ice cream for our inconvenience!
Rooms are large with fridge. Must mention that the beds are fantastic.
Another perk is the hot breakfast that comes with room rate.
See you next year!

  • Stayed December 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SavannahMathesFFIS, Manager at Fairfield Inn & Suites Charleston Airport/Convention Center, responded to this review, 1 week ago
Dear SeeLife,

Thank you for your feedback regarding your recent stay with us at Fairfield Inn & Suites Charleston Airport. We, as well as other TripAdvisor travelers, appreciate you taking the time to tell us about your experience.

We are delighted to hear that you, once again, chose to stay with us on your annual shopping expedition. I will be sure to express your compliments to Wendy, in particular, for quickly assisting you with the change of rooms. I do apologize that your HVAC unit was not working properly.

As for our beds, we replaced all of the mattresses in the hotel over the summer. I am happy to hear that they are treating our guests well.

Once again, thank you for your review. I hope that you will join us again soon when you return to North Charleston!

Yours in Hospitality,

Savannah Mathes
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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240 reviews from our community

Traveler rating
    147
    64
    19
    7
    3
See reviews for
63
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62
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Edinburgh
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 3 weeks ago

Stayed for four nights before flying back to the UK. Excellent service all round, very clean room and extremely comfortable beds. Great free coffee, loved the vanilla milk. Would love to come back again.

  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SavannahMathesFFIS, Manager at Fairfield Inn & Suites Charleston Airport/Convention Center, responded to this review, 2 weeks ago
Dear Hantes62,

Thank you very much for taking the time to give us feedback of your recent stay with us at Fairfield Inn & Suites Charleston Airport.

I am delighted to hear that you enjoyed your stay with us, and do hope that you will think of us in the future, should your travels bring you back to North Charleston.

Again, thank you for the glowing review of your experience with us. Happy traveling!

Yours in Hospitality,

Savannah Mathes
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Corvallis, Oregon
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Location was convenient to the convention center and to restaurants, shipping, and Starbucks.
Taylor greeted and checked us in, She was very nice and got us taken care of quickly. The location was right off the highway so easy access to downtown in a car.

  • Stayed November 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dawn W, General Manager at Fairfield Inn & Suites Charleston Airport/Convention Center, responded to this review, 2 weeks ago
Thank you for your positive feedback. It's great to hear you were able to enjoy the many restaurants, shops and Starbucks that are all conveniently located in walking distance to the hotel. I am pleased to hear that you were impressed with Taylor's service and I look forward to sharing your comments with her. I look forward to welcoming you on your next visit to North Charleston, SC.
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Savannah, Georgia
Top Contributor
321 reviews 321 reviews
34 hotel reviews
Reviews in 155 cities Reviews in 155 cities
135 helpful votes 135 helpful votes
4 of 5 stars Reviewed November 19, 2014

My wife and I stayed at this Fairfield Inn on a recent trip to Charleston. We chose this because we had some free vouchers to use, but wanted to be near downtown. We were not disappointed with the location or the facility. The room was nice, large, and clean. The fridge was a welcome benefit and the bed was comfortable. The Wi-Fi worked very well too. We worked out in the gym the first day were stayed and the treadmills and elliptical machines worked fine for us. We used the breakfast both days for fruit and milk and those were in great supply with no issues. The main benefit was the location of this hotel. On the first day we enjoyed the outlet mall that was steps from the front door of the hotel. Then we visited sites in Mount Pleasant and Downtown Charleston and both were very convenient 10-15 minute drives depending on the location. We thought this was a great hotel and would stay here again when visiting Charleston.

  • Stayed November 2014, traveled as a couple
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SavannahMathesFFIS, Manager at Fairfield Inn & Suites Charleston Airport/Convention Center, responded to this review, 4 weeks ago
Dear ahmonroe5,

Thank you so much for the review of your recent stay with us at Fairfield Inn & Suites Charleston Airport. I am delighted to hear that you enjoyed your stay with us!

I am very happy that you were able to enjoy so many of our wonderful amenities, as well as the abundance of restaurants, shopping and attractions within the area. Our location is perfect for traveling to several area locations, and I am pleased that you enjoyed much of the Charleston area.

Thank you, again, for your feedback. We welcome you to join us on any future trips to North Charleston! Happy Traveling!

Yours in Hospitality,

Savannah Mathes
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Carolina
Top Contributor
55 reviews 55 reviews
25 hotel reviews
Reviews in 27 cities Reviews in 27 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed November 15, 2014 via mobile

Great location! Convenient to airport, interstate, outlet shopping and restaurant. Room was clean and well appointed. Quiet. Fridge in the room. Nice buffet breakfast with the room which included hot items. Hotel runs a shuttle to nearby locations such as restaurants. Free onside parking. Nice fitness center. Durning the week I understand the hotel has a reception with wine and beer. I stayed on a weekend and this feature was not available. Staff is friendly and helpful.

Stayed November 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SavannahMathesFFIS, Manager at Fairfield Inn & Suites Charleston Airport/Convention Center, responded to this review, November 18, 2014
Dear travelprosc,

Thank you for the wonderful review of your recent stay with us at Fairfield Inn & Suites Charleston Airport. We truly appreciate your feedback, so that we may continue to strive provide excellent service and a top-notch hotel experience.

I am so glad that you were able to enjoy so many of our wonderful complimentary amenities, from the spacious and well-appointed rooms to the hot breakfast, parking, shuttle service and fitness center. We invite you back to stay with us whenever you can enjoy our weekday Manager's Reception!

Once again, thank you for your kind words. We do hope to see you again in the future!

Yours in Hospitality,

Savannah Mathes
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Myrtle Beach, South Carolina
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 9, 2014

We've stayed at this hotel numerous times and have never been disappointed.
The rooms are well lit, beds very comfortable.
Staff is extremely courteous.
We were heading out of town so we took advantage of being able to leave
our car, and take the shuttle to the airport. When we come back, they will pick us up
at the airport and we will stay overnight
the breakfast is very good
During the week there is a FREE happy hour.
Beer, wine, soda, snacks.


ht

  • Stayed November 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SavannahMathesFFIS, Manager at Fairfield Inn & Suites Charleston Airport/Convention Center, responded to this review, November 13, 2014
Dear Victor 246,

Thank you so much for providing feedback regarding your recent stay with us at Fairfield Inn & Suites Charleston Airport. We are delighted that you enjoyed all aspects of your stay, including our numerous complimentary amenities: shuttle service, parking, hot breakfast, and manager's reception.

I am excited to share your review with our staff, as I am sure they will be just as enthusiastic that your stay with us was memorable. We invite you to join us again, anytime you are in the area!

Yours in Hospitality,

Savannah Mathes
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reedville, Virginia
Top Contributor
103 reviews 103 reviews
23 hotel reviews
Reviews in 37 cities Reviews in 37 cities
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed November 7, 2014

The breakfast here was among the bottom two of all that I've had. The server was more interested in speaking with her friends and was surly and did not attend to business. Ran out of eggs, the waffle mix ran dry and couldn't make waffles, and empty coffee pots!!!!! I asked if they had any bananas and without a word she turned and walked away from me. She later brought out one for me and the look she gave me made me feel like I asked her for something unreasonable.

The hotel has the signature comfortable Marriott mattress and is about 10 miles or so from downtown Charleston. Pretty easy to get to where all the restaurants and museums are located.

Room Tip: We were on the fourth floor and it was quiet
See more room tips
  • Stayed November 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dawn W, General Manager at Fairfield Inn & Suites Charleston Airport/Convention Center, responded to this review, November 10, 2014
Thank you for your feedback from your recent stay at the Fairfield Inn & Suites Charleston Airport. I appreciate you brining to our attention your dissatisfaction with our breakfast and the service that was provided. I assure you that I will use your feedback to work with the staff and ensure that we continue to work hard and make improvements. I would also like to thank you for the great feedback on our beds! We recently upgraded all of our mattresses to the new ones you were able to enjoy while you were with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Charleston Airport/Convention Center

Address: 4841 Tanger Outlet Blvd, North Charleston, SC 29418
Location: United States > South Carolina > Coastal South Carolina > North Charleston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in North Charleston
#11 Romantic Hotel in North Charleston
#11 Family Hotel in North Charleston
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Charleston Airport/Convention Center 2.5*
Number of rooms: 102
Official Description (provided by the hotel):
Discover one of the most conveniently located hotels in Charleston, SC – the Fairfield Inn & Suites Charleston Airport. Whether traveling for business or pleasure, our Charleston hotel’s accommodations are ideally located at the junction of I-26 and I-526, just 3 minutes from Charleston International Airport and 10 miles from Historical Charleston. Attractions and business close to our hotel include the Tanger Outlets, Charleston Area Convention Center, North Charleston Coliseum, North Charleston Performing Arts Center, Boeing, SAIC, Joint Base Charleston, Port of Charleston and many more. Our hotel has oversized guest rooms that include free high-speed Internet & 32-inch LCD TVs, microwaves and refrigerators. Other amenities include a state-of-the-art fitness center & an outdoor pool, complimentary deluxe hot continental breakfast and week day Manager's Reception, serving beer, wine, spirits and soft drinks. You will experience Southern hospitality at its finest. ... more   less 
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Also Known As:
Fairfield Inn And Suites Charleston Airport/Convention Center
Fairfield Inn & Suites Charleston Airport/ Hotel North Charleston

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