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“Had a great time in Charleston” 4 of 5 stars
Review of Crowne Plaza Charleston Airport Convention Center

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Crowne Plaza Charleston Airport Convention Center
3.5 of 5 Hotel   |   4831 Tanger Outlet Boulevard, North Charleston, SC 29418   |  
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Ranked #21 of 59 Hotels in North Charleston
Certificate of Excellence 2014
Georgia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Had a great time in Charleston”
4 of 5 stars Reviewed October 11, 2011

I booked this hotel through Priceline and got a good rate. I would highly recommend the upgrade to Club Level. The perks including continental breakfast was well worth it. The Concierge in the Club Lounge ensured we had a great time in Charleston with the recommendations of tours and restaurants. In fact, the staff throughout the hotel were extremely helpful. Give it a try!

  • Stayed September 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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253 reviews from our community

Traveler rating
    135
    66
    26
    15
    11
See reviews for
46
56
13
79
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • Any
English first
Salt Lake City, Utah
Senior Contributor
29 reviews 29 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 30, 2011

After a long day of travel from the west coast, this hotel was perfect! only a few easy to find minutes from the airport, this hotel has a great staff, wonderful open area bar and restaurant with wonderful southern food. The rooms are very well decorated, much more so than I would have expected. This hotel is a great way to start my vacation in South Carolina. Well done!

Stayed in room 340, checked out on 9/30/2011.

  • Stayed September 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
1 review
5 of 5 stars Reviewed September 15, 2011

I just came back from my stay in Charleston and this hotel was great.From the time i checked in until i left i had nothing but great customer service.

  • Stayed September 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Duval Florida
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed September 5, 2011

We stayed at the Crowne Plaza over labor day weekend for 3 days. We book a 2 queen executive room. It was located on the first floor. The room was decent looking with flat screen TV, mini fridge, microwave. First the good; It's in a very nice location, had a nice bar area, and parking was pretty decent. Now the bad; The hotel is not sound proof on any level. You hear every door slam, TV show, and conversations of other guest. If you are a light sleeper don't stay there. Day 1: When we first entered our room we noticed a very dirty bathtub we reported it they sent someone to clean it promptly but when he left he still didn't clean it good. My husband actually went ahead and cleaned it himself. We also noticed the microwave (1980's style) was missing a knob we reported this issue nothing was done about it. After we resolved the tub issue we tried to use the toilet only to discover it was broken. We reported the issue then went out for a couple hours came back toilet was still broken don't know if they tried to fix it or not. My husband once again resolved issue himself and knew how to rig toilet to flush but it still ran all night had to keep door closed. At this point I wanted to leave but was afraid of paying a fee for leaving early because I booked on my credit card in advance. Day 2 we left hotel around 11 am didn't come back until around 7pm to our surprise when we arrived back the room it hadn't been cleaned. We called down and left to go to dinner when we arrived back we could tell someone came in and hastily and sloppily made the beds, they left no new towels, and nothing was cleaned or vacuumed. Day 3 I woke up early called down trying to get room service I was placed on hold for an extended period of time I finally got tired and hung the phone up we ended up just going to breakfast I don't know why I thought level of service would improve actually. When we came back to the room once again very late in the day we noticed it was hastily cleaned again no surfaces cleaned, nothing swept or vacuumed, no towels. While we were lying in the bed the housekeeper came in around 4:30pm she actually said "oh, I wasn't done cleaning your room" (I think obviously) she then says "I'll just bring you some towels" she comes throws the towels on a chair and says "I've been here all day it's I'm tired I need to be getting off" so I guess that's why our room was never cleaned she had better things to do. This hotel had potential it needs better service overall. I see they have been awarded 4 star status for 2012 and the whole time I was there I was thinking who did they bribe for that. Ive been in motel 6's that were better than that. I travel a lot and stay in many hotels this by far was the worse.

  • Stayed September 2011, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CathyMih, Director of Sales at Crowne Plaza Charleston Airport Convention Center, responded to this review, September 17, 2011
We apologize for not exceeding your expectations during your recent stay. We strive to ensure that each and every guest experience is satisfying. Please know that your feedback is very important to us. It is our hope that you will give us another opportunity to serve you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 10, 2011

The rooms were modern and really nice. Bathrooms were spacious and the rooms were clean. Lobby is open as is atrium so you can look down from your floor into the lobby/bar area. We got a deal for $99 per night. Its a classy place and there was nary a toenail clipping or stray hair in sight...didn't need to break out the black light and gets a 5 on the hibbety scale for nice beds and soft sheets.
Mostly business people and couples.

  • Stayed March 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed August 4, 2011

Very neat hotel close to shopping. If you are a priority club platinum member, ask for a room number 225, 325,425,525. This room is huge with a nice tub and separate shower. It also overlooks the pool.

  • Stayed July 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Rapids, Michigan
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 23, 2011

Our room was more than we thought it would be. Lots of space, a work area, and a sitting area. NICE PLACE! Twice we asked the front desk for directions to area attractions, and both times they were able to produce turn-by-turn directions from the hotel to the attraction already preprinted on small pieces of paper. Very nice. This hotel is a place you would go to spend time AT the hotel (rather than just having a place to sleep.)

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Charleston Airport Convention Center

Address: 4831 Tanger Outlet Boulevard, North Charleston, SC 29418
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > North Charleston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Business Hotel in North Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Charleston Airport Convention Center 3.5*
Number of rooms: 166
Official Description (provided by the hotel):
The Crowne Plaza Hotel is North Charleston's only 4-Diamond Boutique Hotel. Experience genuine southern hospitality in a chic environment with services to pamper your stay. The Crowne Plaza(R) hotel in North Charleston is ideally located near Boeing, the Charleston International Airport (CHS) and across from the Convention Center and Performing Arts Center. Enjoy shopping at the adjacent Tanger Outlet Mall, or visit historic downtown Charleston just 10 minutes away. The Crowne Plaza hotel is convenient to I-26 and I-526, making it easy to take in the lush landscape of the Charleston Plantations or visit one of South Carolina's finest beaches; Folly Beach, Isle of Palms or Sullivan's Island. Whether putting for par on the world-renowned golf courses in Charleston, or fishing and sailing, unforgettable experiences await every guest. The Crowne Plaza welcomes you to experience the ambiance of our upscale, modern lobby bar and lounge, offering comfortable conversation areas and a 52" HDTV. Mingle over to our outdoor patio and pool and be sure to visit our Sweetgrass Restaurant. ... more   less 
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Also Known As:
Crowne Plaza Charleston Airport Hotel North Charleston

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