We used this hotel because it fit the number of Hyatt points I had. It is not totally convenient to the historical area, although a good highway system gets you in and out of downtown Charleston in fifteen minutes. Our room was on the top floor, and because of whatever machinery exits on the roof of the building the floors in our room literally shook with the noise. It was also hard to get an acceptable level of air conditioning and noise, Otherwise, the service and the complimentary breakfast was about average for a Hyatt hotel.
Don't accept a top-floor room!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 30, 2013
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Thank you for taking the time to write a review about our hotel. We are very pleased to hear that you were able to take advantage of the easy interstate access and quick route to historic downtown. However, we are disappointed to hear that you were not completely satisfied with your stay. It is our goal to offer comfortable guest rooms to each and every one of our guests, and we do apologize for the noise that caused an inconvenience on this particular visit. We shared this review with our maintenance team so that they could further investigate the situation and make any necessary changes. In the future, please contact our front desk immediately with any noise complaints so that we can do our best to fix the problem right away. In addition, if you or any of our guests are having problems with room temperature, please share this with our team so that we can assist you. Our General Manager, Vicki Wilkins, would like to follow up with you directly about your stay. We cannot thank you enough for taking the time to write this review. It is feedback like yours that allows us to make improvements and better serve our future guests. We hope that you will stay with us again in the future so that we can provide the excellent service that you and all of our guests deserve.
Hyatt Place Charleston Airport Management Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.