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Hyatt Place Charleston Airport and Convention Center: Traveler Reviews

3.0 of 5
3234 West Montague Avenue, North Charleston, SC 29418
Hotel amenities
Hyatt Place Charleston Airport and Convention Center
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135 reviews from our community

Traveler rating
    91
    33
    9
    2
    0
See reviews for
Families
38
 
Couples
41
 
Solo
9
 
Business
28
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Washington, DC
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Very Pleasant Surprise”
5 of 5 stars Reviewed February 6, 2013 via mobile

I am such a fan of southern hospitality! The Hyatt Place in Charleston is a pleasant surprise, plenty of smiles and great service. I am in town for a business presentation and looked for quality accommodations for a reasonable rate! Hyatt Place far exceeded my expectations. The rooms are fresh and clean, the people are friendly and twice a week, the wine is free! :)

Stayed February 2013, traveled on business
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Ask HarborLivingOrg about Hyatt Place Charleston Airport and Convention Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle S, Guest Relations Manager at Hyatt Place Charleston Airport and Convention Center, responded to this review
February 19, 2013
Dear HarborLivingOrg,

Thank you very much for the five star review about the Hyatt Place Charleston Airport hotel. We are so glad that you chose to stay with us for your recent business trip in the Charleston area. It is our goal to offer each and every guest superior service and Southern hospitality, so we are very pleased to hear that we have met and exceeded your expectations. We truly appreciate the kind words about our clean rooms, friendly staff members, and the complimentary receptions held on Tuesday and Wednesday evenings from 5:30 – 7:30PM. We hope to see you again soon at the Hyatt Place Airport hotel.

Sincerely,
Hyatt Place Charleston Airport / Convention Center Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
“Excellent hotel at any price!”
5 of 5 stars Reviewed February 5, 2013 via mobile

Our group booked a reservation at the Hyatt Place Airport this past weekend. The hotel was fantastic with a great free breakfast, beautiful lobby, comfortable rooms with beautiful linens and a great indoor salt water pool. Jennifer helped us tremendously setting up our group reservation. The location is right off I-26, the main thoroughfare, about 15 mins to downtown Charleston and plenty of good restaurants within walking distance of the hotel.

I've stayed at Hyatt Place before and always loved it! Great hotel at a great price!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Grapequeen about Hyatt Place Charleston Airport and Convention Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle S, Guest Relations Manager at Hyatt Place Charleston Airport and Convention Center, responded to this review
February 19, 2013
Dear Grapequeen,

Thank you very much for the five star review about the Hyatt Place Charleston Airport Convention Center Hotel. We are so glad that you and your group decided to stay with us during your recent trip to Charleston, South Carolina. We truly appreciate the kind words about our free breakfast, modern lobby, comfortable rooms, and indoor pool. In addition, we are pleased to hear that you enjoyed our close proximity to historic downtown and various local restaurants. Jennifer and the rest of our team are absolutely delighted to hear that you had a positive experience at our hotel. We encourage all group travelers to contact our sales team about the unique amenities and services that we have to offer our guests. We appreciate your commitment to the Hyatt brand and hope that you will stay with us again soon at the Hyatt Place Charleston Airport hotel.

Sincerely,
Hyatt Place Charleston Airport Hotel
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Greenville, SC
Senior Contributor
45 reviews 45 reviews
20 hotel reviews
Reviews in 15 cities Reviews in 15 cities
31 helpful votes 31 helpful votes
“Stay for the price only!”
4 of 5 stars Reviewed January 24, 2013

I did not like the way the room was situated. There was a small partition between the living and bed room where the TV sat. The bed did not seem to be a standard king because my friends feet hung off the end of the bed and he is 6'1".

Breakfast ends too early during the week. When you order room service you have to go to the front desk to pick it up. The food was not that great and it was expensive.

On my first day housekeeping didn't come to the room until 3 p.m. On the 2nd day they were there at 9 a.m. The hotel was not full of people so its hard to say why there was such a gap in the service.

Also we were put in a room at the end of the hall and no one else was around us.

The hotel was nicely decorated and close to the outlets.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 5 more reviews by blackwidowinsc for North Charleston
Ask blackwidowinsc about Hyatt Place Charleston Airport and Convention Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle S, Guest Relations Manager at Hyatt Place Charleston Airport and Convention Center, responded to this review
January 28, 2013
Dear blackwidowinsc,

Thank you for taking the time to write a four star review about our hotel. We truly appreciate the kind words and positive ratings about our nicely decorated hotel and close proximity to the Tanger Outlets. However, we are disappointed to hear that you were not completely satisfied with your stay. Our guest rooms do in fact have a small partition between the couch and the bed. While many of our guests do enjoy this privacy divider, we are very sorry that it caused an inconvenience during your stay. Each guest room offers either one King plush Hyatt Grand Bed or 2 Queen beds. Every room also offers an oversized flat-panel high-definition television and free wireless internet. Thank you for sharing your comments about our breakfast buffet as well. Our breakfast is available until 9:30AM every day during the week. While we do not have full room service options, we do have a 24 hour made-to-order menu that is available for guests. Travelers can order at the front desk or call from their room and pick up the food when it is hot and ready! We apologize for the confusion about our dining options! Finally, we would like to thank you for the feedback about our housekeeping services. Unless a ‘Do Not Disturb’ sign is hung on the door, our housekeeping team will get to each and every room as early as possible so that rooms are fresh and clean when guests return to their room after a day of work or site seeing adventures. Please contact our General Manager, Vicki Wilkins, directly to further discuss your stay so that we can better understand the housekeeping problems that you described above. It is our goal to offer excellent customer service and comfortable accommodations to each and every one of our guests, so we are thankful for all of your feedback! Thanks again for all of your time. We appreciate it and hope to hear from you soon!

Sincerely,
Hyatt Place Charleston Airport Management Team
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TICONDEROGA
Top Contributor
85 reviews 85 reviews
21 hotel reviews
Reviews in 36 cities Reviews in 36 cities
32 helpful votes 32 helpful votes
“Watch out for top-floor rooms”
3 of 5 stars Reviewed January 21, 2013

We used this hotel because it fit the number of Hyatt points I had. It is not totally convenient to the historical area, although a good highway system gets you in and out of downtown Charleston in fifteen minutes. Our room was on the top floor, and because of whatever machinery exits on the roof of the building the floors in our room literally shook with the noise. It was also hard to get an acceptable level of air conditioning and noise, Otherwise, the service and the complimentary breakfast was about average for a Hyatt hotel.

Room Tip: Don't accept a top-floor room!
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  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask rbarney1945 about Hyatt Place Charleston Airport and Convention Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle S, Guest Relations Manager at Hyatt Place Charleston Airport and Convention Center, responded to this review
January 30, 2013
Dear rbarney1945,

Thank you for taking the time to write a review about our hotel. We are very pleased to hear that you were able to take advantage of the easy interstate access and quick route to historic downtown. However, we are disappointed to hear that you were not completely satisfied with your stay. It is our goal to offer comfortable guest rooms to each and every one of our guests, and we do apologize for the noise that caused an inconvenience on this particular visit. We shared this review with our maintenance team so that they could further investigate the situation and make any necessary changes. In the future, please contact our front desk immediately with any noise complaints so that we can do our best to fix the problem right away. In addition, if you or any of our guests are having problems with room temperature, please share this with our team so that we can assist you. Our General Manager, Vicki Wilkins, would like to follow up with you directly about your stay. We cannot thank you enough for taking the time to write this review. It is feedback like yours that allows us to make improvements and better serve our future guests. We hope that you will stay with us again in the future so that we can provide the excellent service that you and all of our guests deserve.

Sincerely,
Hyatt Place Charleston Airport Management Team
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Seoul, South Korea
Top Contributor
51 reviews 51 reviews
23 hotel reviews
Reviews in 26 cities Reviews in 26 cities
12 helpful votes 12 helpful votes
“Will definitely stay at Hyatt Place again”
5 of 5 stars Reviewed January 18, 2013 via mobile

If you need to stay by the Charleston airport, I would highly recommend this hotel. It was my first experience at a Hyatt Place and I was very impressed. I heard they were nice and have a great rewards program, so we thought we would check it out.

The service is fantastic. The breakfast is great with a large variety to choose from. They also have Starbucks in the hotel and a free shuttle from the airport.

The rooms are very clean, modern, and comfortable. The beds are great! And the amenities are awesome. We just loved this place and I will definitely look to stay with the Hyatt family for future trips!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask conbonKR about Hyatt Place Charleston Airport and Convention Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle S, Guest Relations Manager at Hyatt Place Charleston Airport and Convention Center, responded to this review
January 22, 2013
Dear conbonKR,

Thank you for taking the time to write a five star review about the Hyatt Place Charleston Airport hotel. We would like to take this opportunity to welcome you to the Hyatt brand! We are so glad that you chose to give Hyatt Place a try during your recent trip to Charleston, South Carolina. We appreciate the kind words about our fantastic service, variety of breakfast choices, and free airport shuttle. We are also pleased to hear that you enjoyed our clean, modern rooms and comfortable beds. Thanks again for all of your time and feedback. We hope you will visit us again soon at the Hyatt Place Charleston Airport hotel!

Sincerely,
Hyatt Place Charleston Airport Management Team
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Additional Information about Hyatt Place Charleston Airport and Convention Center

Also Known As:
Hyatt Place Charleston Airport Hotel
Hyatt Place Charleston Airport Hotel North Charleston
Address: 3234 West Montague Avenue, North Charleston, SC 29418
Region: United States > South Carolina > Coastal South Carolina > North Charleston
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotels in North Charleston
#15 Family Hotels in North Charleston
Price Range: $$
Hotel Class:3 star (3*)
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