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“Embassy Suites - North Charleston” 5 of 5 stars
Review of Embassy Suites Airport/Convention Center

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Embassy Suites Airport/Convention Center
3.5 of 5 Hotel   |   5055 International Blvd, North Charleston, SC 29418   |  
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Special Offer
$50 Meal Credit Per Night
Ranked #20 of 58 Hotels in North Charleston
Tallahasse, United States
1 review
“Embassy Suites - North Charleston”
5 of 5 stars Reviewed November 12, 2013

The hotel suites were very clean and had a fresh smell. I usually have to spray an air freshener in hotels but not this time. The breakfast was excellent ( the best omelet I have ever had) and the staff kept the area clean throughout breakfast. Tables were cleaned immediately. Check in and check out was easy and fast. Overall, a great experience. Also, located across the street from the outlet mall.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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521 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Richmond Hill, Georgia
Top Contributor
61 reviews 61 reviews
28 hotel reviews
Reviews in 29 cities Reviews in 29 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed November 11, 2013

The hotel was full during our visit, but the staff seemed well prepared. During the weekend evening check-in, housekeeping staff were on our floor, ready to provide additional towels and other items. The 2 room suite was spacious enough for 4. I slept on the sofa bed and it - surprisingly - was reasonably comfortable. Breakfast was plentiful with abundant assortment of food.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed November 10, 2013

I loved my first visit to Charleston and my stay at the Embassy Suites. I was there for a conference that took place at the hotel. Everyone agreed that the staff, service and accomodations were superb. The evening receptions were a big plus and my room service dinner was the best I've ever had at a hotel. The free airport shuttle was very convenient too. The only down side was the hotel's distance from downtown Charleston, a 20-minute ride away. When the conference was over, I moved to a hotel in town for my day of sightseeing. The hotel in town cost a *lot* more.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Des Plaines, Illinois
Top Contributor
101 reviews 101 reviews
73 hotel reviews
Reviews in 48 cities Reviews in 48 cities
84 helpful votes 84 helpful votes
3 of 5 stars Reviewed November 9, 2013

OK, I have stayed in Embassy Suites hotels before and like them, on the whole. But, this one was lackluster in several key ways. First of all, I had trouble with the FREE shuttle service they provide to downtown Charleston. Yes, since it is free, should I really be complaining? So, I will only say that if you arrange the shuttle to downtown, bring the hotel phone number with you in case you have any problems.
But, moving on…other issues I had: I was not able to check in until right at 3pm, though I got to the hotel around 11. I know 3pm is the check-in time, but 90% of the time, even at other Hilton properties, if they know you are waiting, they will speed up the process to allow for an earlier check-in. But, then, after talking with other people, found out that 3pm was EARLY. Some guests were unable to check-in on subsequent nights until 5PM or later. They said this was because they were very busy with conferences. Well, yes, YOUR HOTEL ADJOINS A CONFERENCE CENTER! Get used to it!
A few more pesky issues: NO FREE WI-FI in the lobby. I kind of understand no free-wi-fi in the rooms (well, not really) but not in the lobby. Really?
Also, the business center does not offer easy printing. They have some lame-brain system set-up that requires a different website and you need a password. JUST LET PEOPLE PRINT!
And also housekeeping does not finish up until quite late. I had given up on having my room cleaned but when I went down to dinner and low and behold, sometime between 5:30-7, my room was cleaned.
It seems to me like a lot of issues with this hotel have to do with them keeping up with the busyness. Being situated next to a conference center, they should get used to it!
But, there a lot of good points as well…the free cocktail/snacks hours, the free cooked breakfast, the shuttle to and from the airport.
Just be warned that with the good, sometimes comes the so-so.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Hilton Head, South Carolina
Top Contributor
62 reviews 62 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed November 8, 2013

We had the pleasure of dining here before our "Jersey Boys" production. This was so convenient to the theater. The property was amazing and the food was awesome. Robb Bierdz, Asst Banquet Mgr., was the greatest. He checked on us several times along with the wait staff. The food was delish and was very reasonably priced. On our next trip up to Charleston, we will definitely have dinner here again. Thanks Robb you're the best. Looking forward to seeing you again.

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 7, 2013

We visited this property over the Labor Day holiday and found it to be one of the nicest in the Convention Center area. The suites are very spacious; however the bathrooms need to be updated urgently. The restaurant is exceptional and the food is very good. The breakfast is made to order and delicious. The manager's reception is a plus. Overall, a nice hotel.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charleston SC, United States
1 review
4 of 5 stars Reviewed November 6, 2013

I was quite happy with the overall value at this hotel. I found the beakfasts and evening complimentary meals/drinks to be a nice benefit. The rooms were quiet but, I didn't like that I had to pay extra for WiFi. Otherwise it was a good stay.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Airport/Convention Center

Address: 5055 International Blvd, North Charleston, SC 29418
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > North Charleston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Business Hotel in North Charleston
#16 Romantic Hotel in North Charleston
#16 Family Hotel in North Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Airport/Convention Center 3.5*
Number of rooms: 255
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Also Known As:
Embassy Suites Airport/ Hotel North Charleston
Embassy Suites North Charleston
North Charleston Embassy Suites

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