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“Excellent Staff” 4 of 5 stars
Review of Embassy Suites Airport/Convention Center

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Embassy Suites Airport/Convention Center
3.5 of 5 Hotel   |   5055 International Blvd, North Charleston, SC 29418   |  
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Special Offer
$50 Meal Credit Per Night
Ranked #20 of 58 Hotels in North Charleston
Pinehurst, North Carolina
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
“Excellent Staff”
4 of 5 stars Reviewed May 8, 2013

This embassy was great as most embassy properties are. The rooms were a bit dated but they were very clean and the excellent staff made up for it. The daily breakfast and managers receptions were great as always. We were a fairly large group and the hotel staff went above and beyond to accommodate us.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbNChas, General Manager at Embassy Suites Airport/Convention Center, responded to this review, May 13, 2013
Thanks for your very kind comments! Our team-members are delighted you had such a great experience. Please come and visit us again soon. Best wishes - Peter Steketee, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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516 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
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English first
Baltimore, United States
1 review
4 of 5 stars Reviewed May 7, 2013

Very nice hotel and for the most part enjoyed my stay. Complimentary breakfast was awsome, as well as, free internet access. There was one problem. (even though I had the door knob hanger on my door requesting NO ENTRY!), housekeeping entered my room prior to my check out and tossed all of my food out that I had packed for my travel home.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 6, 2013

The rooms are comfortable and clean and the hotel is conveniently located relative to the airport. The front desk staff was cordial but not overly nice, except for Alexandria! She was a pleasure and went out of her way to be accomodating, and she is very knowledgable and friendly. When we needed something, we sought Alexandria, but she wasn't there for a couple of the days. Mike and the other shuttle driver were also very nice and extremely knowedgable about the area. There were a couple of things that I didn't like and could stand to be improved upon. First, they have a sign that indicates they "proudly brew Starbucks coffee" but the coffee that you get with the free breakfast buffet is not Starbucks, which seems to be reserved for when you pay for the coffee. The free coffee is almost undrinkable. I think it's Nescafe. Ugh. The free breakfast buffet really adds value to the stay! Very good except for the scrambled eggs...they don't know how to cook them (way, way overcooked) and they were not edible. To counteract that I got lightly scrambled eggs from the made-to-order omlette bar. Overall, the hotel is very good and I wouldn't hesitate to stay there again. (However, I was there on business, so I'm not sure of the non-corporate rates for the rooms.)

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Atlantic Beach, Florida
Top Contributor
72 reviews 72 reviews
50 hotel reviews
Reviews in 37 cities Reviews in 37 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed May 5, 2013

This is an excellent hotel; the staff was very friendly and welcoming. The Manger’s special and breakfast and the breakfast bar were very good especially the cooked to order omelets. The rooms are spacious and clean.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Marietta, Georgia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 2, 2013

Embassy Suites by far exceeded our expectations! Would definitely recommend this hotel! The room was extremely large-had a corner room. The seperate bedroom worked well, because there was four of us. We would definitely stay at the Embassy Suites again and again.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aiken, South Carolina, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 2, 2013

The front desk didn't apply my AAA rate as requested. And wouldn't correct the error. The manager was twice unavailable.
The breakfast bar was not good.
And finally, we were there for 12 hours. In town for a family emergency. And they for kind enough to charge us $10 for using our e-mail on our on phone.
I travel a lot; never again to an Embassy Suites.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbNChas, General Manager at Embassy Suites Airport/Convention Center, responded to this review, May 15, 2013
Dear Doug G,

We are so disappointed you did not have a positive experience during your recent stay with us! Our goal is to exceed expectations at every opportunity - please accept our apology for not doing so. We've shared your comments with our team and appreciate you taking the time to pen a review.

Safe travels, Peter Steketee, GM.
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A TripAdvisor Member
5 of 5 stars Reviewed May 1, 2013

We stayed one night at the Embassy in North Charleston, SC and found the facility to be spotless and beautiful. Staff was very gracious to all of us (including our teenage son and his friend) and we were thanked multiple times by the staff for staying in their hotel!!! It was a great experience and the staff goes above and beyond to make sure you have what you need! The 4:00 am shuttle to airpoint was very friendly and right on time! I have and will continue to stay at Embassy Suites.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Airport/Convention Center

Address: 5055 International Blvd, North Charleston, SC 29418
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > North Charleston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Business Hotel in North Charleston
#16 Romantic Hotel in North Charleston
#16 Family Hotel in North Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Airport/Convention Center 3.5*
Number of rooms: 255
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Also Known As:
Embassy Suites Airport/ Hotel North Charleston
Embassy Suites North Charleston
North Charleston Embassy Suites

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