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“Cool hotel, Great staff!” 5 of 5 stars
Review of Aloft Charleston

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Aloft Charleston
3.0 of 5 Hotel   |   4875 Tanger Outlet Blvd, North Charleston, SC 29418   |  
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Ranked #27 of 58 Hotels in North Charleston
Murfreesboro, TN
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Cool hotel, Great staff!”
5 of 5 stars Reviewed August 13, 2013

My family and I stayed at this hotel the first weekend of August for our family vacation/reunion. There were 14 of us total and the entire staff made us feel very welcomed and never that we were a burden with such a big group. The staff was speedy in fixing the light bulb that went out in the bathroom in mine and my mom's room. I could just go on and on about the fabulous staff! Also, the shuttle driver was amazingly friendly and was always helpful in taking us to and form the outlet mall right around the corner or to Wal-Mart. The lobby was great for when we would arrive back at the hotel and were just hanging out and we could just sit around and talk or play pool. The breakfast at the hotel was superb as well!! We could definitely stay here if making another trip back to Charleston!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy_Poe, Starwood Hotels at Aloft Charleston, responded to this review, August 15, 2013
Dear tnchick88,
Thank you so much for taking the time to review our hotel. We are so glad to hear how much you enjoyed your stay, and also, how great of an experience you had with our staff. We pride ourselves on great customer service so we are happy to hear that is being reflected to our guests. We hope you will come back and stay with us again soon.
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316 reviews from our community

Traveler rating
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    76
    27
    28
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Paradise Point, Australia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 25, 2013

As lifetime Gold SPG we were very impressed at the quality of this hotel and the standard of its fittings, decor and amenities . Everything has been thought through. The staff are delightful - Michelle Ford in Reception and the shuttle drivers could not have been more helpful and friendly. The location is right next to the Tanger Mall - wife loved it!!! We'll be back.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLozano, Starwood Hotels at Aloft Charleston, responded to this review, July 31, 2013
Dear Murray W,

First off, thank you so much for your loyalty. We appreciate your positive feedback on your recent stay and we are so thrilled that you enjoyed your stay. We look forward to welcoming you back.
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Atlanta, Georgia
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 23, 2013

I am becoming a big fan of Aloft hotels for business travel. When I checked in- I was welcomed by a very sweet girl who handled my check in. The room was clean and the bed comfortable. One of the elevators (of 2) were not working and everytime I went into it, it was packed out with housekeeping bins and carts, which required you to squeeze in around them. There was one housekeeper dragging huge bags of towels out of the elevator and was rude to me and the other couple standing to get in the elevator- but that was the only negative feedback I have regarding this hotel. Overall it was a very good stay.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLozano, Starwood Hotels at Aloft Charleston, responded to this review, July 26, 2013
Dear SMSTravels,

Thank you for taking the time to write about your recent stay. We are glad you enjoyed your overall stay and thought our staff was helpful. We do apologize for the inconvenience of our elevator and have taken the steps to get this fixed. We hope you decide to stay with us again the next time you are in the area.
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Upstate, South Carolina
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 19, 2013

We visited Aloft in March of 2013 for a weekend getaway. We loved the contemporary/European feel of the hotel. There is a coffee bar as well as an alcoholic bar in the lobby. The price was very reasonable considering the stylishness of the hotel. They also allow pets. The hotel is conveniently located next to the Tanger Outlets. Overall, great stay great price! The front desk staff were not very polite, but other than that we had a great stay.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLozano, Starwood Hotels at Aloft Charleston, responded to this review, July 23, 2013
Dear Brook5,

Thank you for your comments. We are glad you enjoyed your overall stay and that you took advantage of our amenities and location. I do apologize that you felt that the front desk was rude. Your feedback is very helpful and will take this back to our team. We hope you choose to stay with us again in the future.
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Myrtle Beach, South Carolina
Contributor
20 reviews 20 reviews
3 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 19, 2013

Stayed here for one week night while in town for a concert. The front desk was very courteous, the room was clean, the location was convenient for our concert on Daniel Island. The pool was closed for cleaning, which was not a big deal since we hadn't planned on using it anyway. Don't believe the pictures you see of the "plywood" ceilings. They are not made of plywood, it is supposed to look like concrete. It is part of the decor. The rooms are supposed to feel like a loft. If they didn't have the in-wall a/c units, they would have exposed duct work. The overall decor is a modern day 60's theme. We stayed with two other couples, who all loved the hotel. For the cost of the room, we were very happy with our stay.

Room Tip: Ask for a room that's not next to the elevator. We could hear them beeping from our room across...
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLozano, Starwood Hotels at Aloft Charleston, responded to this review, July 23, 2013
Dear Kate M,

Thank you for your positive review. Aloft offers a unique style and modern vibe, which we are thrilled that you enjoyed. We hope you choose to stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abbeville, South Carolina
Top Contributor
50 reviews 50 reviews
7 hotel reviews
Reviews in 25 cities Reviews in 25 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed July 16, 2013

Staff were very friendly and helpful. My son and I loved the pool table in the lobby and shot several games during our short stay. Bed was very comfortable. This was my first time staying in a loft/modern chic styled hotel and I must say it was cool and very different...probably not for everybody. Location was great for us and the property was generally clean and well-kept. I think I was expecting to be "blown away" by the different style/concept and it was different but not amazing.

Room Tip: First floor was quiet and convenient.
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLozano, Starwood Hotels at Aloft Charleston, responded to this review, July 19, 2013
Dear Frank S,

Thank you for taking the time to review your recent stay. We are glad you enjoyed the unique style that the Aloft brand brings. We are glad you enjoyed the pool table in the lobby and our location. We hope you stay with us again the next time you are in town.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Farmington, Michigan
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 10, 2013

This was my first time at an Aloft, and I only stayed a night while in town for a conference. The lobby was oddly designed, but was friendly enough, with a bar, snack center and free coffee, etc. The rooms, however, left a bit to be desired - cinder block walls, minimalist decor, broken bathroom mirror, dirty carpet... The bed was reasonably comfortable, but it took a fair amount of shade tweaking, stacking of pillows, etc. to bring the room to block out the outside lights shining into the room. There was also some strange, bright blue body wash dispensers in the shower. Ugh. Not sure if all Aloft are built/setup the same way, but I was disappointed - I think other hotel chain budget brands offer better for the same money.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLozano, Starwood Hotels at Aloft Charleston, responded to this review, July 12, 2013
Dear Karen I,

Thank you for your comments regarding your stay. It is unfortunate that the hotel décor did not meet your expectations but glad that you found the bedding to be comfortable. We hope you give us another chance if business brings you to this area again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aloft Charleston

Address: 4875 Tanger Outlet Blvd, North Charleston, SC 29418
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > North Charleston
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Best Value Hotel in North Charleston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Aloft Charleston 3*
Number of rooms: 136
Official Description (provided by the hotel):
Enjoy the finer things, choose the Aloft Charleston - Experience true southern hospitality at its best. Drop by the WXYZ Bar to mix and mingle with some of our A Lister guests! Located just minutes from the historic district, shopping, dining,and more! ... more   less 
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Also Known As:
Aloft Charleston Airport And Convention Center
Aloft Charleston Airport Hotel North Charleston
Aloft North Charleston

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