I had booked at this hotel from a Monday through Saturday morning for work. Toward the end of the week, it looked like I might be able to leave on Friday afternoon and not use the last night of my reservation. Thursday evening and Friday morning, I spoke with front desk people explaining the situation in detail that I may not need to use the final night. I even went as far as showing the morning person on Friday that I had my luggage with me in case I didn't come back. Neither one bothered to tell me that, unless I told them by 11am, I would be charged. This was never brought up. I then called the hotel on Friday afternoon around 4pm to let them know I wouldn't need it. It again was not brought up that I would be charged for the room. Since that time, I have spoken with the GM who refuses to credit this last room for me, even though it was a lack of communication by her staff. In addition, every time I came back from somewhere in the evenings, the night front desk person was on her cell phone in front of the hotel, smoking a cigarette. Very unprofessional. I would not stay here again if you paid me!!
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- Also Known As:
- Hampton Inn Newberry Opera House Hotel Newberry
- Newberry Hampton Inn