this year we stayed at Hotel Blue again. This year we went down earlier than we normally do, we went down end of May first week and half of June. When we got there they gave a handicapped room, we are not handicapped therefore we tried to change rooms ,they said there was nothing available because we staying so long(12 Days). Then the safe didn't work had to have it fixe 3xs. Housekeeping was really bad....She couldn't shut the door all the way when she was finished. Had to get our own toilet paper off her cart. Why would you have a handicapped room onthe top floors of a hotel? i f there wsa an emergency you wouldn't be able to get out. Sorry Hotel Blue but lost a customer this year!
Room Tip: the ocean view balcony rooms are the best!You can look out over the beach and into the ocean!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 7, 2012
We thank you for your feedback and are glad that you chose to stay with us. Our handicap rooms are on the higher floors, because being an older hotel, we didnt originally have handicapped rooms. We we added additional floors to our hotel, we added handicap accessible rooms according to ADA. We gladly complied and we can assure you that our hotel is up to code and there are no issues with emergency procedures. We do apologize for the service you recieved from housekeeping and this is something we are looking into. We train our staff to be courteous and anticipate the needs of our guest. We hope that you will give us another chance to show you this..
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
