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“Average and Clean Condo” 4 of 5 stars
Review of The Palace Resort

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The Palace Resort
3.0 of 5 Hotel   |   1605 South Ocean Boulevard, Myrtle Beach, SC 29577   |  
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Ranked #94 of 214 Hotels in Myrtle Beach
Hamilton, Ohio
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228 reviews 228 reviews
50 hotel reviews
Reviews in 65 cities Reviews in 65 cities
270 helpful votes 270 helpful votes
“Average and Clean Condo”
4 of 5 stars Reviewed May 6, 2007

I booked a Sunsuite #1606 from Myrtle Beach Rooms for Rent -Greg Williams. I communicated with Greg several times via email before booking and found him to be pleasant and very professional.

The condo we had was clean, but had some wear and tear, but they were not cleanliness issues. It was Oceanfront with a small balcony. A/C worked great. The Palace had very clean interiors, and was in a good central location, no elevator problems, nice beach.

I would recommend you bring your own bath towels as it is much esier that way. If you want daily maid service it is $7 a day.

For the price I paid, I have no complaints, but I do have a couple of suggestions:

1. Replace the Mattress and pillows in the room as they were worn out.
2. Fix the lock on the balcony. Even though we were on the 16th floor, I still like to lock the doors.

I would stay there again and booking with Myrtle Beach Rooms for Rent is the cheapest and best way to go!

  • Liked — Overall Value
  • Disliked — Matress on Bed
  • Stayed April 2007, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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912 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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English first
1 review
4 of 5 stars Reviewed April 19, 2007

The Palace, Myrtle Beach, SC
Overall, we enjoy Myrtle Beach very much. We started staying at The Palace regularly several years ago after all of our kids flew the coop. My wife and I looked into The Palace via the web and hooked up with Greg Williams. Very accomodating and we have been very satisfied with his personal service, as well as the people when we check in. Location is great, the facility is always being cleaned (which means everything to us), and it's a good value for the 2 of us. The only issue at times is that the bed mattresses are often worn a bit too much and need to be replaced more regularly. The exercise room could use some updating but that is not a deal breaker.
We will continue to book our stays there through Greg Williams.

See you again soon.

Stayed October 2006
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 9, 2007

I feel I should warn people about the service and rooms offered by Rooms for Rent at the Palace in Myrtle Beach. We had the most horrifying vacation experience of our lives at this place.
The manager Greg (wouldn't give me his last name) was crude, unprofessional and unscrupulous. Our room was not clean. It was old and dingy. My 3 year old and 6 year old became congested within an hour of being in the room. It states no smoking yet there are ash trays in the room. We reserved a crib for my 3 year old. When we called for it the woman working the front desk told us that there was only one and she would have to close down the office and drag it across the street. No fit parent would place their child in this contraption. Then our phone didn't work properly. We tried to call friends and were told we would just have to take the stairs. After these 3 experiences my wife and I decided enough was enough and this is when the fun began.
We informed the front desk lady that we didn't wish to stay the week and we would check out the next day. They refunded our money but we paid for the night. At 9 pm my 3 and 6 year olds were asleep the Manager(Greg) calls and informs us if we are not staying we needed to be out in 15 minutes or he was calling the cops to remove us. We tried to reason with him as we paid for the night but he informed us the room was rented. So friends come and helped us move our kids to another room and our belongings. We cleaned the room and left is as we entered. I was made to wait in the office for 10-15 minutes while he inspected the room so we could get our money back. Upon his return I was handed the cancellation policy and told if the room got rented I would get a partial refund.
I also informed him that his dog urinated on the office floor and his words to me were I wish he urinated on you. My wife and I are both professionals and we have never been mistreated like this before. I'm embarrassed for the Palace which has to be affiliated with him and the condo owners he represents. Our experience was so horrific that we bought a time share while we were there so we would never be subjected to such low class treatment again. I hope people take this message seriously and the chamber reads this as well as the condo owners. My wife and I absolutely love Myrtle Beach and won't let one poorly run organization ruin it for us. I would like to thank Camelot Resort for listening to our story and giving us such excellent service. Please feel free to contact me regading this story.

  • Liked — Nothing
  • Disliked — Everything
  • Stayed April 2007, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pgw9393, Property Manager at The Palace Resort, responded to this review, April 14, 2007
I would like for you the consumer to hear the other side of the story. This guest who wrote the review checked in around 3pm for a 7-night stay with us. Prior to the guests arrival we had the carpets professionally cleaned and the living room and bedrooms had been freshly painted. Around 5pm the guest came down requesting a crib for a 3-year-old child. We explained to him that all of our cribs had already been given out, it was at this time that he became upset, we called our sister hotel to see if they had any cribs we could borrow, they let us borrow one and we called the guest to let them know we had one for him. The guest came back to our office and said that the crib was unacceptable and was again extremely rude with our staff. It was at this time approximately 2 1/2 hours after the guests had checked in that he stated the room was dirty. I know that the room was clean because our head housekeeper had checked it, and I also inspected the room prior to the guest checking in and found it to be clean with a very pleasant smell (due to the carpet cleaning we had done just a few days prior to his arrival). The guest stated that he would stay the night and would checkout the following morning. I explained to him that we have a 3-night minimum and would not be able to rent the room to him for just one night. It was a holiday weekend; we were completely full and had already turned away several guests who wanted three nights or longer. Finally he left around 10:30pm, (a full 4 1/2 hours after we informed him that he would need to leave and a full 7 1/2 hours from when he arrived) we were not able to re-rent the room that night due to the guest taking his time to leave, however we had another guest check into the room the following day, the new guest wanted the room for 2 weeks, however it was only available for one, he stayed a week and enjoyed the room so much that he wanted it for the second week as well.

The guest who wrote the review failed to mention how he extremely rude to us, we tried to assist him to the best of our ability by calling around to find him a crib, which he ultimately said was unacceptable. He stated in his review that the room was old dingy, not clean and that his children was congested shortly after entering the room around 3pm, if this was true why did he insist on staying rather than checking out immediately. He also mentioned that his phone was not working, that is also incorrect because I called the room several times, they called me back several times, and the phone was working just fine each time I spoke to them. The guest actually contradicts his statement about the phone not working, by stating in his review that he received my call around 9pm.

As a manager I realize that one persons opinion of a room my be totally different than the next, However I have tried to the best of my ability to inform the consumer by placing current photos of each of the rooms we manage on our website, as well as informing them of our company policies and procedures. It is unfortunate that the guest left with a bad impression of the Palace, however please note that for this one unhappy guest, there were about 200 more guests who are very pleased with the services we offered them for that same week.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 20, 2007

very clean, personnel extremely friendly and helpful. We have stayed here several times and always have a great experience! Onsite restaurant is consistently good. Location is convenient. Love it!

Stayed February 2007
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Midlothian, VA
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed February 11, 2007

The room we were in was so nasty it made your socks black after two walks across the carpet. Unfortunately, we're not complainers so we didn't do anything about it - after all it was 60 bux a night. But still, it should have at least been cleaned.

Highly NOT recommended.

Stayed September 2005
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
15 reviews 15 reviews
14 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed February 6, 2007

We had a nice suite on the 22cnd. floor. We spent our mornings in the room until on the 3rd day we decided to take a walk on the beach while our room was being cleaned. When we came back to our room we had found that a few things were missing from our luggage and change from a pocket of some jeans that were left on the bed. We brought this to the attention of the desk clerk downstairs, and we were told that our maid would be moved to a different floor until the day we check out!!

Stayed February 2007
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 6, 2007

We just got back from our week stay at the Palace Resort, and I have to say that we had the best time!! My husband and I (we are in our late 30's and late 40's) took my three teenage kids and his son and his wife and had two rooms. From the moment we got there at check-in until we left we encountered nothing but friendly, helpful staff. The older lady that was working the front desk were very nice and friendly and made check in go so smooth. We were there several hours before check in as we were driving from South Carolina, and even though we were early they took our cell number and called as soon as the room was ready. Two hours before it had to be, I might add. The maids were very nice, if all we wanted for a particular day was clean towles, she gave them to us and left. The room was clean and quite frankly nicer than we expected, based on what we had read on here. I throughly enjoyed my trip and I would HIGHLY recommend this hotel to just about everyone. The pool was cleaned every morning. I took an early morning walk on the beach and when I walked past the indoor pool and I could smell the clorine telling me that it had been cleaned. I would truly tell anyone this was the best time to go and me and my family totally recommend this hotel to everyone!!

Stayed January 2007
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Palace Resort

Address: 1605 South Ocean Boulevard, Myrtle Beach, SC 29577
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Myrtle Beach
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#61 On the Beach Hotel in Myrtle Beach
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Palace Resort 3*
Number of rooms: 298
Reservation Options:
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Also Known As:
The Palace Hotel Myrtle Beach
Palace Hotel Myrtle Beach
Myrtle Beach The Palace
Palace Resort Myrtle Beach

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