We had an Ocean front sun suite with a queen bed. The room was very clean, so that impressed me after reading some things on here. It was a good size with a nice kitchen area. The balcony was tiny and definitely for only 2 people! Housekeeping was always very friendly in attitude and with the supply of towels. The pool was nice.
There were many times when we spent 15 to 20 minutes waiting on an elevator- and on the day we checked out, one of them broke. There is no service elevator, so you can forget getting on one if housekeepers are trying to get to their floors. Watch out for it also during check in/ out.
Waking up on the first morning- the sheet was wadded up in the middle of the bed. We asked the housekeeper to give us a better sheet, which she did. It kept happening- so on Wed. (We arrived on Sat.) my husband went to the front desk- where they gave him a sheet to change himself! We finally figured out it was the mattress- which was absolutely horrible. They could do nothing about it- for they couldn't get in touch with the homeowner. Our only option was to switch rooms.
So, long story short- after dealing with the people at the front desk and eventually the manager- we will not stay at The Palace again. I don't want to badmouth the manager or the people at the front desk, so I will keep that to myself. They could have cared less that we were having a problem. People are right when they say there is a reason why it is so inexpensive.
They can't do anything if there is a problem, the elevator wait is awful, and they have a severe shortage of luggage carts. We learned our lesson and will put our money into some of the other places we have stayed in Myrtle Beach.
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- Also Known As:
- The Palace Hotel Myrtle Beach
- Palace Hotel Myrtle Beach
- Myrtle Beach The Palace
- Palace Resort Myrtle Beach